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  1. #1
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    Please Avoid JixHost.com

    JixHost.com Review:

    Hi Friends..I signed up yesterday at Jixhost.com for their Reseller plan for $12.98...they offer Unlimited GB Space and Unlimited Data...too cheap to be true and that should've been a redflag. Hello! lol

    Anyhow, I uploaded 2 blogs and couldnt even generate few posts without being over my memory limit. I spent an entire day trying to figure why my websites were offline, and realized after over 15 hours of tribulations that it was due to memory limit or resource limit overage.

    I have 83 websites, and I do not have this issue with my other hosts. I was just giving these guys a try, and based on their 30-day money back icon that's on top of all their webpages: www.jixhost.com, I figured it wouldnt be any problem getting my money back. Well when I emailed technical support with a threat to cancel unless this issue can be resolved, here's the reply I get:

    "There are no refunds on reseller accounts as written in the terms of services you had agreed to. I think 8gb of memory is more then most offer and have no issues with other clients claiming that memory is low. At anyrate, you can cancel your subscription at anytime." By JixHost Admin or Owner.

    Yup, that's word for word. Here are the issues:

    1. Telling me about your 8GB memory is TOTALLY irrelevant, because it's all about what you allocate to your resellers that matters. Yes 8GB is great on your server. However, in your WHM packages that you set up for resellers it defaults to a limited amount of MEMORY: 2MB, etc...and that can easily be edited if you had any type of server admin skills. So this shows that he has NO IDEA how to increase the limit per user. Just an Amateur...not a certified tech as I can see.

    2. But worse, as a business owner, you should try to retain clients instead of quoting policy when they have an issue. They pretty much told me to go EAT DUST...and that I'm SOL. Basically within less than 24hours, I have to accept the fact that I just lost my $12.98 and there's nothing I can do about it. Wow...I mean how about a "Sorry" or telling I must wait 24 hours before my sites show online again...just any type of solution to retain me. Instead of trying to steal my money. We both know that I can get the money back from my bank, WHICH I WILL DO BY THE WAY. Regardless of what your TOS says, it is conflicting info with that BIG IMAGE AD you have on your site about 30-day money back guarantee. Man this is SAD...

    So people, BEWARE AND STAY AWAY FROM JixHost.com
    Last edited by xtremecyber; 05-30-2011 at 09:13 PM.
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  2. #2
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    I do not see anywhere on jixhost.com site that they offer 30 day money back for reseller accounts am I missing it?

  3. #3
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    Quote Originally Posted by semoweb View Post
    I do not see anywhere on jixhost.com site that they offer 30 day money back for reseller accounts am I missing it?
    I'm talking about their 'header' image right on top on their website. It's on all of their pages including their reseller page which is misleading.
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  4. #4
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    Are you sure the PHP memory_limit is 2MB? The lowest I have seen to date is 16M, which is not enough for a normal PHP application to function.

    Can you show us the PHPInfo file?

    You can do so by typing the following into a file and name it "phpinfo.php" or "info.php":-
    Code:
    <?php
    
    phpinfo ();
    
    ?>
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  5. #5
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    Quote Originally Posted by xtremecyber View Post

    "There are no refunds on reseller accounts as written in the terms of services you had agreed to. I think 8gb of memory is more then most offer and have no issues with other clients claiming that memory is low. At anyrate, you can cancel your subscription at anytime." By JixHost Admin or Owner.
    Thats somewhat odd that the owner of a company would reply with the specs of the server as opposed to the actual memory limit allotted to your account. In the future try to stay away from company that claim to offer unlimited diskspace and companies offering Alpha Reseller Plans (they are not all bad, but most are).
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  6. #6
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    Quote Originally Posted by xtremecyber View Post
    Anyhow, I uploaded 2 blogs and couldnt even generate few posts without being over my memory limit.
    It sounds like you're not hitting the physical memory limit but rather the limit in CloudLinux.
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  7. #7
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    7. Our 30 day refund policy excludes reseller plans, vps, servers, domains, SSL certificates and plans paid for longer then 1 month and accounts that are suspended or terminated for abuse. We can not refund unused portions of your plan;
    Too bad you that is stated in their TOS.
    Last edited by MyResellerHost; 05-31-2011 at 11:25 AM.

  8. #8
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    Arrow

    Quote Originally Posted by JLHC View Post
    Are you sure the PHP memory_limit is 2MB? The lowest I have seen to date is 16M, which is not enough for a normal PHP application to function.

    Can you show us the PHPInfo file?

    You can do so by typing the following into a file and name it "phpinfo.php" or "info.php":-
    Code:
    <?php
    
    phpinfo ();
    
    ?>

    This is the problem with jixhost.com. In the past, I had to face the same problem that makes my websites down for more than 5 days and having lot of problems but they never come to help me.
    Amazing that they have not changed themselves yet.
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  9. #9
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    Quote Originally Posted by JLHC View Post
    Are you sure the PHP memory_limit is 2MB? The lowest I have seen to date is 16M, which is not enough for a normal PHP application to function.

    Can you show us the PHPInfo file?

    You can do so by typing the following into a file and name it "phpinfo.php" or "info.php":-
    Code:
    <?php
    
    phpinfo ();
    
    ?>

    Our php memory is set to 64mb - 128mb, depending on the server. OPs issue was that cloudlinux was restricting his overly aggressive autoblogs from affecting the servers performance. I'd certainly rather have 1 upset client, then an entire server full of upset clients. CloudLinux worked as intended.

    OP calls himself, and I quote "a dirty, dark-hat seo/internet marketer". I'm certainly glad this "element" is no longer on our network. Our clients demand clean ips and stable servers, thus the reasoning of us managing to keep our neighborhood clean.
    Last edited by JixHost; 05-31-2011 at 02:21 PM.
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  10. #10
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    Quote Originally Posted by FernGullyGraphics View Post
    Thats somewhat odd that the owner of a company would reply with the specs of the server as opposed to the actual memory limit allotted to your account. In the future try to stay away from company that claim to offer unlimited diskspace and companies offering Alpha Reseller Plans (they are not all bad, but most are).
    Exactly my point. I posted their exact INITIAL RESPONSE here that way people can see how unprofessional and Gangster they are! I've read reviews of many other victim of JixHost...and wish that I did some homework on Google before I signed up.

    Lesson Learned
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  11. #11
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    Quote Originally Posted by JixHost View Post
    Our php memory is set to 64mb - 128mb, depending on the server. OPs issue was that cloudlinux was restricting his overly aggressive autoblogs from affecting the servers performance. I'd certainly rather have 1 upset client, then an entire server full of upset clients. CloudLinux worked as intended.

    OP calls himself, and I quote "a dirty, dark-hat seo/internet marketer". I'm certainly glad this "element" is no longer on our network. Our clients demand clean ips and stable servers, thus the reasoning of us managing to keep our neighborhood clean.
    You're such a boy. I never claimed to try to use your server for internet marketing or black hat stuff. You can see very well that I was attempting to use your server for my insurance blogs. When you showed me that you're so Dirty and Hungry, then I told you here how I will be blasting reviews online of my experience with you..and yes I told you then what I'm capable of. Retaliation doesn't have to be Fair...since I'm still the victim. You're the thief and scammer, remember? and Yes I will spend time using what I know to let the World know that Jixhost.com is a scam. Google will have to BAN me for blasting posts about you in Millions of forums, blogs, etc.

    Everyone knows during website migration there will be HIGH LOADS, HIGH MEMORY USAGE..Are u kidding me?. If I'm transferring blogs with 1000-3000 posts, of course there will be some high usage up front.

    All you had to do is propose a solution.

    Once again, you're such a boy. So you're going to use every word I use here trying to justify your case? As if you knew that I was a black-hat marketer when you were RUDE in the beginning?, or do you even know what that means since you keep using it? Nope you were still wrong for your Initial Response and Ghetto ways.
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  12. #12
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    Below is a sample of the tickets this wonderful "client" sends us. I've placed (*) where needed.


    Guiscard M.
    [email protected]


    Delete Support Ticket 05/31/2011 00:05
    and you can't wait the next time to swallow your boyfriend's *um you *agg. You're the ****ing idiot..

    Dumb poor *astard. I swear I will give you hell all over the web for this *hit. I will be your personal nightmare you *ucking thief. I will get the police involved tomorrow, just wait and see.



    --- On Mon, 5/30/11, JixHost Accounts &amp; Billing <[email protected]> wrote:

    From: JixHost Accounts & Billing <[email protected]>
    Subject: [Ticket ID: 812384] CANCELLATIION REQUEST
    To: "Guiscard Mathurin" <[email protected]>
    Date: Monday, May 30, 2011, 10:59 PM


    #yiv913150221 , #yiv913150221 td {font-family:verdana;font-size:11px;font-weight:normal;}
    #yiv913150221 a {color:#0000ff;}



    ...idiot.







    Regards,

    JixHost Level II Support.
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  13. #13
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    Quote Originally Posted by JixHost View Post
    Below is a sample of the tickets this wonderful "client" sends us. I've placed (*) where needed.


    Delete Support Ticket 05/31/2011 00:05
    and you can't wait the next time to swallow your boyfriend's *um you *agg. You're the ****ing idiot..

    Dumb poor *astard. I swear I will give you hell all over the web for this *hit. I will be your personal nightmare you *ucking thief. I will get the police involved tomorrow, just wait and see.



    --- On Mon, 5/30/11, JixHost Accounts &amp; Billing <[email protected]> wrote:


    #yiv913150221 , #yiv913150221 td {font-family:verdana;font-size:11px;font-weight:normal;}
    #yiv913150221 a {color:#0000ff;}

    ...idiot.

    Regards,

    JixHost Level II Support.


    Like I said. YOU ARE A CRY BABY. I guess my response hit a sensible cord? You forgot what you said to me first? You started the name calling remember? Oh here's what you sent me first:

    JixHost:

    Your first communication with us was demanding a refund in caps. I don't mind disabling cl on accounts that need to migrate data..I understand that and I get it. I just cant take the your sissy attitude and threats.


    Regards,
    JixHost Level II Support.



    So as I Web Hosting Company, you feel the need to go back and forth with an irate client and calling him a Sissy, and when he insults you back you wanna cry? So I have to be upset, SCAMMED, Insulted, and still be politically correct with my responses? Lol

    I can do this all day.
    Last edited by xtremecyber; 05-31-2011 at 07:48 PM.
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  14. #14
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    You're not considered a client. We chose to refuse further service to you when you gave us your ultimatum.

    No one should have to tolerate abuse from anyone and we are no exception.

    I think I've now exhausted what I had to say so I'll let it be as is.
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  15. #15
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    What exactly do you call an Abuse? Did you go to school or am I wasting my time? I'd be happy to have a one on one session with you to enlightened you on a few customer service skills.

    I paid for the service, therefore I have the right to say: Can you please fix this, or just cancel and get me a refund. Is that what you're calling Abuse? You have a lot to learn. All of those comments you keep on making now and my upset email reply you pasted are totally irrelevant. That was wayyy after my account was cancelled. So if you call me names, and I replied back and hurt your little puppy feelings, is that what you're calling abuse? A verbal fight is a verbal fight...of course it will be abusive.

    My point is, if you're so sensitive didn't why start a fight by calling out names?

    Since you thought you had a dirty mouth and think you could be slick in your email, I replied proving you I know who you are. Perhaps an abused child.

    You need to put your arrogance aside and learn how to take customer's criticism. Don't you have any other "client" tickets to reply to?

    I kept you busy for the past 24 hours, didn't I?
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  16. #16
    Quote Originally Posted by xtremecyber View Post
    Like I said. YOU ARE A CRY BABY. I guess my response hit a sensible cord? You forgot what you said to me first? You started the name calling remember? Oh here's what you sent me first:

    JixHost:

    Your first communication with us was demanding a refund in caps. I don't mind disabling cl on accounts that need to migrate data..I understand that and I get it. I just cant take the your sissy attitude and threats.


    Regards,
    JixHost Level II Support.



    So as I Web Hosting Company, you feel the need to go back and forth with an irate client and calling him a Sissy, and when he insults you back you wanna cry? So I have to be upset, SCAMMED, Insulted, and still be politically correct with my responses? Lol

    I can do this all day.
    So let me get this straight. JixHost has CloudLinux to protect their customers from rogue sites that are using lots of resources. They use it to protect their customers. I understand you are angry, but I think you should calm down a little and put yourself in their shoes. If your site is using a lot of resources and other sites are affected, than all the customers on the server will be angry. If one is angry, than it is better than ALL of them angry.

    But they offered to turn CloudLinux off just for you. So they could keep you happy. You weren't happy with something so you asked for a refund. But they didn't give it to yo because it's not in the TOS, right? You signed a TOS. You have to abide to it; you play by their rules because you signed their contract. That's how it works, not just in hosting, but in life in general.

    You crossed the line when you made those comments. They, and will refuse service to you if you are abusive. And yes, that is considered abusive. This is a business relationship. You act professional. You deserved what was coming to you.

    Think about what you are doing/saying before you do it. If everyone did this, we would not have problems like this.

    I totally side with JixHost, but I do have a suggestion for JixHost. If/when you come across a customer like this, always keep your composure and never stoop down to their level.
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  17. #17
    You should have never signed up for unlimited plans at the first place.There's no such thing as unlimited web space.It's just a marketing to get more clients
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  18. #18
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    Quote Originally Posted by flam316 View Post
    So let me get this straight. JixHost has CloudLinux to protect their customers from rogue sites that are using lots of resources. They use it to protect their customers. I understand you are angry, but I think you should calm down a little and put yourself in their shoes. If your site is using a lot of resources and other sites are affected, than all the customers on the server will be angry. If one is angry, than it is better than ALL of them angry.

    But they offered to turn CloudLinux off just for you. So they could keep you happy. You weren't happy with something so you asked for a refund. But they didn't give it to yo because it's not in the TOS, right? You signed a TOS. You have to abide to it; you play by their rules because you signed their contract. That's how it works, not just in hosting, but in life in general.

    You crossed the line when you made those comments. They, and will refuse service to you if you are abusive. And yes, that is considered abusive. This is a business relationship. You act professional. You deserved what was coming to you.

    Think about what you are doing/saying before you do it. If everyone did this, we would not have problems like this.

    I totally side with JixHost, but I do have a suggestion for JixHost. If/when you come across a customer like this, always keep your composure and never stoop down to their level.

    You should read the entire story before you make a judgement since you obviously have NO IDEA what you're talking about.

    What the so called Jixhost admin with no name is referring to as Abuse is our verbal fight. LOL. You got it? Not my initial ticket. They're just trying to make a face. I was very nice and professional in my initial ticket. So get the story straight.

    My website was not server intensive, it was just a migration issue which most webhosts understand. I have been hosting for many years, and I personally own over 100 websites.

    My main problem with them, is that they didnt even try to tell why my sites were offline, nor offerd any suggestion. They were rude and unprofessional. So read the posts first before you write your letter.
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  19. #19
    Quote Originally Posted by xtremecyber View Post
    You should read the entire story before you make a judgement since you obviously have NO IDEA what you're talking about.
    I've read the whole thread and I stand by my statements 100%.


    What the so called Jixhost admin with no name is referring to as Abuse is our verbal fight. LOL. You got it? Not my initial ticket. They're just trying to make a face. I was very nice and professional in my initial ticket. So get the story straight.
    It doesn't matter if you acted professional in your initial ticket. I can understand that you were angry with them. You could have handled it in a way which wasn't abusive. Cursing at a support rep. is pretty low. What were you even accomplishing by doing that? Is it going to do any good? Things don't get solved by rudeness.


    My website was not server intensive, it was just a migration issue which most webhosts understand. I have been hosting for many years, and I personally own over 100 websites.
    Technically, your website caused the load spike which was the migration issue. They offered to solve it by turning off CloudLinux, but you didn't want to do that. I don't care how many website you own or how long you have been hosting. A beginner webmaster probably could have solved the situation without a hitch. I wonder how any host deals with someone like you.

    My main problem with them, is that they didnt even try to tell why my sites were offline, nor offerd any suggestion. They were rude and unprofessional. So read the posts first before you write your letter.
    It's not even worth responding to this anymore. Good luck finding a new host that will accept this kind of behavior. You'll need it.
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  20. #20
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    Quote Originally Posted by flam316 View Post
    I've read the whole thread and I stand by my statements 100%.




    It doesn't matter if you acted professional in your initial ticket. I can understand that you were angry with them. You could have handled it in a way which wasn't abusive. Cursing at a support rep. is pretty low. What were you even accomplishing by doing that? Is it going to do any good? Things don't get solved by rudeness.




    Technically, your website caused the load spike which was the migration issue. They offered to solve it by turning off CloudLinux, but you didn't want to do that. I don't care how many website you own or how long you have been hosting. A beginner webmaster probably could have solved the situation without a hitch. I wonder how any host deals with someone like you.



    It's not even worth responding to this anymore. Good luck finding a new host that will accept this kind of behavior. You'll need it.
    Did JixHost.com admin pay you to come here..where did you come from making statements that even I have NO IDEA what you're talking about. Did you post in the wrong thread? LOL...

    YOU SAID:

    "They offered to solve it by turning off CloudLinux, but you didn't want to do that."

    Who told you this? THIS REFERENCE YOU MADE ABOVE NEVER HAPPENED! I repeat, that NEVER HAPPENED! So get that in your thick head trying to join this waggon without knowing the facts.

    After I opened a ticket initially informing Jixhost of the issue, I posted EXACTLY what they replied. All they told me was that their server had 8GB memory and it's good enough..and that I CANNOT GET A REFUND. Period.

    Now go bury your head somewhere or learn how to read.
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  21. #21
    Quote Originally Posted by xtremecyber View Post
    JixHost:

    Your first communication with us was demanding a refund in caps. I don't mind disabling cl on accounts that need to migrate data..I understand that and I get it. I just cant take the your sissy attitude and threats.


    Regards,
    JixHost Level II Support.
    This is from your own quote. Notice the part where he/she says that he/she doesn't mind disabling cl on accounts that need to migrate data . This will be the last post that I'm making. Just for future reference, try to use correct grammar when arguing or else you automatically loose all credibility.
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  22. #22
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    Quote Originally Posted by flam316 View Post
    This is from your own quote. Notice the part where he/she says that he/she doesn't mind disabling cl on accounts that need to migrate data . This will be the last post that I'm making. Just for future reference, try to use correct grammar when arguing or else you automatically loose all credibility.
    I pasted this quote from them...and you DO NOT know when they sent it. How could you claim to know when this was sent? This quote from them was at a much later time after my account was cancelled. This was not their initial response and I was beyond upset with them when they claimed they could've turned off cloud linux, etc.

    Don't you have anything better to do? You clearly can't read, therefore have no clue what's going on.

    You're a third party in this case, so how could you try to argue with me on what they told me? You're embarrassing yourself here.
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  23. #23
    Quote Originally Posted by xtremecyber View Post
    You're a third party in this case, so how could you try to argue with me on what they told me? You're embarrassing yourself here.
    LOL.. You're the one who embarrased himself here. You made yourself look like an angry little barking dog with no bite. Now run along, because it's pretty clear who's the abusive one here.

    You got your feelings hurt because someone wouldn't give you everything you wanted? Deal with it. Welcome to life.
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  24. #24
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    Quote Originally Posted by zdrux View Post
    LOL.. You're the one who embarrased himself here. You made yourself look like an angry little barking dog with no bite. Now run along, because it's pretty clear who's the abusive one here.

    You got your feelings hurt because someone wouldn't give you everything you wanted? Deal with it. Welcome to life.
    Nah I'm far from being hurt my friend, been in this game too long. I just enjoy putting people in their place.

    The longer this thread drags, the better since more and more people will know about JixHost.com and their injustice.
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  25. #25
    I did use JixHost some time ago and I didn't have any problems with them in the time period I had their hosting. Are you sure it's not a problem at your end?

  26. #26
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    Quote Originally Posted by xtremecyber View Post
    =I personally own over 100 websites.
    You said you owned 83 in the initial post, how did that jump to over 100?

    Also - I think that your abusive behaviour towards to web-host is utterly repulsive, no matter how nice and calm you were in the initial support tickets.

    At the end of the day, talking like that will get you no where.

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