Results 1 to 15 of 15
  1. #1
    Join Date
    Mar 2005
    Location
    Maine, USA
    Posts
    302

    Arrow Procedure to switch reseller providers

    I am looking for the proper procedure to switch my reseller account I have with company A to company B. I have about 10 clients with cPanel accounts with roughly 1GB to 2GB of client data that I need to migrate from company A to company B. What are the proper steps to do this? I do not have root level access to either server. I believe Company B offers free account migration. Their site didn't specify only cPanel accounts, or WHM & cPanel accounts.

    Here's what I think are the right steps. Please correct me if I am wrong.
    1. Create cPanel backups on company A.
    2. Transfer cPanel backups to company B somehow (with help of company B support?)
    3. Transfer WHM settings (like hosting account packages, and those types of settings).
    4. Change the IP addresses for the private nameserver entries at the domain name registrar for my webhosting company domain name.
    5. Change the nameserver entries at my clients' domain name registrars (clients should already be ns1.mywebhostingcompany.com and ns2.mywebhostingcompany.com).
    6. Wait x period of time and sites should be back online.
    7. Transfer/relicense WHMCS.
    8. Test everything.

    Am I missing something here? I'm looking to do the transfer this weekend. Yes I realize it is a US holiday. But for my clients, most of whom are businesses, their offices are closed, so it would be a good time to do the transfer. I already put in a support ticket with company B to ask them what they believe are the proper steps to do the migration. I just wanted some additional thoughts, tips, or advice on the matter.
    Last edited by jzukerman; 05-28-2011 at 05:44 PM.

  2. #2
    It's likely that company B will be able to do a site-to-site transfer of all the files from company A, as well as "restore" your backups from cpanel/mysql.

    Just make sure your WHMCS is setup and licensed BEFORE you do the move so you don't get stuck in a funny situation with both sites up, while your whmcs is down because it took them 2 days to get the license or something.
    [BleemNET] Shared Hosting & Dedicated
    Unmetered servers available. No contracts. 99.9% Uptime.
    Super Fast *LiteSpeed* Servers, cPanel/Softaculous

  3. #3
    Join Date
    Mar 2005
    Location
    Maine, USA
    Posts
    302
    Alright. Company B said they can do the transfer. They didn't elaborate so I hope it is a simple process. I'll get the WHMCS setup on Company B in the mean time.

  4. #4
    Join Date
    Feb 2010
    Location
    Jakarta
    Posts
    1,098
    The whole procedure seems correct and should be okay.
    As mentioned above, just make sure the WHMCS's license is ready and is setup properly before the transfer process.
    If you don't mind, please tell us who is that company B? and who 'was' that company A (once you migrated)?
    Anyway, good luck and all the best for the migration process, hope everything works fine after the weekend/U.S. holiday
    Web Hosting Business Guide Book - Getting & Managing Your First 1,000 Clients in Web Hosting
    Enter Your cPanel Login & We'll Back It Up, Every Day! - SiteAutoBackup.Com
    Got WHM instead? Enter your WHM login and we'll backup everything, everyday. It's simple.

  5. #5
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
    1,588
    You are right absolutely. You don't have to change NS at client's domain names because only IP of your main NS are changed. If B company will shift your data freely then there should be no problem other than renewing of license.
    Modelwebhost.com
    [US/UK] Shared Hosting, Reseller Hosting, Master Reseller Hosting
    WHMReseller | Softaculous | WHMCS | Dedicated IP | SSL
    We accept Paypal, 2checkout, Credit Cards, Payza, OKPAY and Bank payments

  6. #6
    Join Date
    Mar 2005
    Location
    Maine, USA
    Posts
    302
    Well I pulled the trigger so to speak and started the migration. I haven't tested WHMCS yet (IP address change hasn't propegated to my home office yet). My new provider transferred the cPanel accounts and most WHM stuff, though here are a few things they either forgot or couldn't transfer:

    1. Packages in WHM. I had to recreate them. No big deal.
    2. Company B only offers 2 private nameservers, while Company A offered 4. So I had to remove the extra 2 nameservers from all of the DNS Zone files. Thankfully Company B allows access to the DNS Zone editor in WHM, while Company A does not (one of a few reasons I wanted to leave Company A).
    3. I had to edit the nameservers in the WHM setup to be ns1.mycompany.com and ns2.mycompany.com, instead of companyb's private nameservers.
    4. I edited the dns zone file template to remove the creation of the extra 2 nameservers.

    5. (not in any way related to Company B) I had to go into the registrar for my client's domains that I manage and remove the extra 2 nameservers from their domains.

    I did let Company B know of these minor issues, so maybe they can address them in future migrations. It didn't cause me any pain.

    I'll be posting a review of Company B (including their name) in a month or so. Company A, well, I'm not sure I want to give them a review. Lots of things I disliked about their operation, but I'd rather not post those negatives. Just move on.

  7. #7
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
    1,588
    Glad to hear that you have configured everything. You should post your experience with previous host so that we can learn something. Also post review of new host B but after sometime so that you can test them fully.
    Modelwebhost.com
    [US/UK] Shared Hosting, Reseller Hosting, Master Reseller Hosting
    WHMReseller | Softaculous | WHMCS | Dedicated IP | SSL
    We accept Paypal, 2checkout, Credit Cards, Payza, OKPAY and Bank payments

  8. #8
    Quote Originally Posted by jzukerman View Post
    1. Packages in WHM. I had to recreate them. No big deal.
    Seems Company B didn't select the option to also transfer the packages too. You shouldn't have had to recreate them.

  9. #9
    Join Date
    Sep 2004
    Location
    Miami, FL
    Posts
    2,762
    Not asking you to tell us bad things or etc about Company A, but it would be beneficial to certain people if they know about it before they signup with Company A. There usually is a reason or a problem before you decide to leave. Do share it with us so that we could at least know who it was and if possible perhaps improve and learn from their mistakes.
    Aaron Ong
    Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
    Servers in Central, East/West Coast USA, EUROPE and ASIA
    Welltodo Century
    - www.welltodocentury.com

  10. #10
    Step 8 should be step 4. Never migrate the DNS settings until you and your client have verified that all account data and settings have been properly restored. Rushing through the DNS settings could put your clients offline for a considerable amount of time in the event of a misconfiguration.
    AVAILHOSTING.COM - The Hosting Specialists. 99.9% Uptime Money Back Guarantee.
    Friendly Staff 24x7x365 Support cPanel/WHM End-User Support RVSkin RVSiteBuilder Softaculous
    NEW DEALS on Award-Winning cPanel Reseller Plans! Special Promos Now In Effect!
    Featuring: UNMETERED cPanel VPS & Windows VPS Hosting! Lowest Prices! Free Migration Service.

  11. #11
    Join Date
    Mar 2005
    Location
    Maine, USA
    Posts
    302
    Fair enough. I didn't think until after the transfer that I could test each account by using the server IP address/~username/sitehere

    Everything transferred properly regardless. But thanks for the heads up. Hopefully I won't have to do this migration again, or at least not for a long time.

  12. #12
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,882
    Most reseller providers offer free account migration services. This will make it super easy for you to transfer accounts with no downtime
    XeHost.net - Hosting websites since 1999!
    Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
    End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
    Follow us on Twitter - new special every Sunday! @XeHost

  13. #13
    Join Date
    Apr 2009
    Posts
    6,388
    Quote Originally Posted by XeHSean View Post
    Most reseller providers offer free account migration services. This will make it super easy for you to transfer accounts with no downtime
    I think no downtime is not the case. There may be downtime for some users do to DNS propagation.

  14. #14
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
    1,588

    Arrow

    Quote Originally Posted by Zach Nelson View Post
    I think no downtime is not the case. There may be downtime for some users do to DNS propagation.

    This will not actual downtime but some of the site visitors may not access the site.
    Modelwebhost.com
    [US/UK] Shared Hosting, Reseller Hosting, Master Reseller Hosting
    WHMReseller | Softaculous | WHMCS | Dedicated IP | SSL
    We accept Paypal, 2checkout, Credit Cards, Payza, OKPAY and Bank payments

  15. #15
    Join Date
    Apr 2009
    Posts
    6,388
    Quote Originally Posted by jamshed_11946 View Post
    This will not actual downtime but some of the site visitors may not access the site.
    So.. when a user can't access his website, the client panel, or his invoices because of a DNS change, what exactly do you call it? It's downtime. The client could be losing pageviews, clients, time, money. It's downtime.

Similar Threads

  1. Looking to switch providers
    By SuperPhly in forum Dedicated Server
    Replies: 8
    Last Post: 03-14-2011, 12:39 AM
  2. VPS providers in Evo Switch
    By Amar in forum VPS Hosting
    Replies: 2
    Last Post: 01-04-2011, 02:11 PM
  3. Getting people to switch hosting providers...
    By bayouhost_tonya in forum Running a Web Hosting Business
    Replies: 6
    Last Post: 11-29-2010, 01:59 PM
  4. Time to switch providers?
    By Jhorra in forum VPS Hosting
    Replies: 33
    Last Post: 06-12-2007, 03:07 PM
  5. What happens to enom when I switch providers?
    By rommi in forum Web Hosting
    Replies: 6
    Last Post: 03-31-2006, 03:17 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •