We're looking for a company to outsource the setup, configuration, monitoring and ongoing management of a cPanel server on a 24/7 basis.
This will include:
- cPanel setup and configuration
- Ongoing cPanel support
- Server software updates, maintenance and configuration
- Incident response and resolution on a 24/7 basis
- System hardening, security optimisation (including CHKRootKit, RootKit Hunter, etc)
- Firewall configuration and monitoring
- Server performance tuning and stabilisation
- 15 minute response time and 1 hour resolution time
- Setup and management of backup and restore services
- Apache, PHP, MySQL administration and optimisation
- Log file management and monitoring
- Alerting services based on server loads, errors, security issues, etc
- Alerting services for application layer
- Third-party DNS setup and
- Possible MySQL replication services
... and anything else you can provide that will give us an extremely stable, secure and optimal performing system.
I need to be assured of response and resolution times. The 15 min response and 1 hour resolution suggest above should be a minimum. I would prefer better than this.
I'd like to help you with that.
If you'd like to have someone working on that with you, who doing this kind of work, not because of the money, but because he really likes what he's doing, then I'm probably the right guy.