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  1. #1
    Join Date
    Mar 2009
    Posts
    3,700

    hivelocity.net down ?

    Hi,

    one of my server is unreachable,

    i do tracert,it seems the node of hivelocity's router do not get response,

    do you get the same issue?


    thanx

  2. #2
    same issues here hivelocity's router do not get response, tried from different networks

  3. #3
    Join Date
    Oct 2007
    Posts
    240
    I can't reach my server or the support website. Clearly they have a network problem this morning.

  4. #4
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    3 different networks, the same response all 3 times:
    Code:
    traceroute to hostname (ipaddr), 30 hops max, 40 byte packets
     1   (122.201.72.2)  1.130 ms  1.123 ms  1.156 ms
     2   (122.201.64.228)  1.443 ms  1.463 ms  1.527 ms
     3   (121.200.226.78)  4.498 ms  4.610 ms  4.603 ms
     4   (121.200.224.87)  2.395 ms  2.686 ms  2.777 ms
     5  216.6.124.145 (216.6.124.145)  1.636 ms  1.629 ms  1.619 ms
     6  Pos-channel1.mcore4.PDI-PaloAlto.as6453.net (207.45.213.133)  173.667 ms  173.017 ms  173.030 ms
     7  if-0-0-0.mcore3.PDI-PaloAlto.as6453.net (216.6.29.37)  552.095 ms  552.101 ms  552.090 ms
     8  if-1-1-0-0.tcore1.PDI-PaloAlto.as6453.net (216.6.29.66)  255.450 ms  255.827 ms  255.819 ms
     9  if-4-0-0.core1.DDV-Denver.as6453.net (66.198.127.70)  190.191 ms  190.264 ms if-0-0-0.core1.DDV-Denver.as6453.net (66.198.127.58)  213.899 ms
    10  if-1-0-0.core1.CT8-Chicago.as6453.net (66.110.27.5)  211.711 ms  211.407 ms  211.449 ms
    11  if-5-921.tcore2.AEQ-Ashburn.as6453.net (66.110.27.54)  263.884 ms  263.901 ms  264.162 ms
    12  216.6.42.14 (216.6.42.14)  260.303 ms  260.515 ms  260.188 ms
    13  tpa1-ar3-ge-1-0-0-0.us.twtelecom.net (66.192.247.242)  275.169 ms  274.268 ms  274.277 ms
    14  * * *
    15  * * *
    16  * * *
    17  * * *
    18  * * *
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    20  * * *
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    23  * * *
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    25  * * *
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    29  * * *
    30  * * *
    
    
    [root@server1 ~]: traceroute linux-tech.net
    traceroute to linux-tech.net (68.233.248.163), 30 hops max, 40 byte packets
     1  gw.BS2-30.as29550.net (213.229.103.65)  1.074 ms  1.102 ms  1.103 ms
     2  the-a.3.magic.as29550.net (92.48.95.49)  1.105 ms  1.155 ms  1.157 ms
     3  vl667.hex-7600.as29550.net (92.48.95.9)  1.384 ms  1.402 ms  1.399 ms
     4  xe-1-2-0.lon21.ip4.tinet.net (77.67.67.137)  1.396 ms  1.399 ms  1.392 ms
     5  xe-0-0-0.lon14.ip4.tinet.net (89.149.183.162)  2.219 ms xe-1-0-0.lon14.ip4.tinet.net (89.149.183.166)  1.382 ms  1.387 ms
     6  213.200.77.234 (213.200.77.234)  30.179 ms  1.648 ms  1.633 ms
     7  * * *
     8  * * *
     9  * * *
    10  * * *
    11  * * *
    12  * * *
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    14  * * *
    15  * * *
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    30  * * *
    
    [root@server ~]: traceroute linux-tech.net
    traceroute to linux-tech.net (68.233.248.163), 30 hops max, 38 byte packets
     1  newlevelhosting.com (75.126.47.81)  0.411 ms  0.292 ms  0.285 ms
     2  po101.dar02.sr01.dal01.networklayer.com (66.228.118.157)  0.289 ms  0.274 ms  0.287 ms
         MPLS Label=11669 CoS=6 TTL=1 S=0
     3  ae6.bbr02.eq01.dal03.networklayer.com (173.192.18.212)  0.292 ms  0.252 ms  0.236 ms
     4  * * *
     5  vlan80.csw3.Dallas1.Level3.net (4.69.145.190)  0.514 ms vlan70.csw2.Dallas1.Level3.net (4.69.145.126)  0.621 ms vlan90.csw4.Dallas1.Level3.net (4.69.145.254)  1.825 ms
     6  ae-71-71.ebr1.Dallas1.Level3.net (4.69.151.138)  0.769 ms ae-61-61.ebr1.Dallas1.Level3.net (4.69.151.126)  0.632 ms ae-81-81.ebr1.Dallas1.Level3.net (4.69.151.150)  0.627 ms
     7  ae-1-12.bar2.Tampa1.Level3.net (4.69.137.117)  24.234 ms  52.605 ms  24.368 ms
     8  ae-0-11.bar1.Tampa1.Level3.net (4.69.137.109)  24.185 ms  24.286 ms  24.283 ms
     9  * * *
    10  * * *
    11  * * *
    12  * * *
    13  * * *
    14  * * *
    15  * * *
    16  * * *
    17  * * *
    18  * * *
    19  *
    They are definitely down, have been down since aproximately 4:40(ish) am CST

  5. #5
    Join Date
    Oct 2007
    Posts
    240
    I use Total Server Solutions for linux management, they had put in a ticket with HiVelocity prior to me receiving a page/text from Hyperspin monitoring, as TSS do their own server monitoring. HiVelocity just responded to the ticket saying that they have a network issue in part of the DC that they are working on. Hopefully, it's quickly resolved.

  6. #6
    yep.. server down..

    68.233.249.*..

  7. #7
    Join Date
    Sep 2002
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    Well, it's already not been 'quickly resolved', it's been going on for close to an hour now.

  8. #8
    Join Date
    Jan 2008
    Posts
    41
    Yes I'm down too. Its been offline for sometime now

  9. #9
    Join Date
    Oct 2007
    Posts
    240
    Quote Originally Posted by linux-tech View Post
    They are definitely down, have been down since aproximately 4:40(ish) am CST
    FWIW, at least with my server, it was around 5:00 am CDT. Hyperspin successfully connected at 4:57 and then couldn't connect at 5:00.

    Code:
    	
    
    May 27 2011 05:03:23 AM	Roubaix, France	DOWN	connection timeout	
    		
    May 27 2011 05:02:41 AM	Ashburn, Virginia, USA	DOWN	cannot connect to port 80								
    
    May 27 2011 05:01:20 AM	Frankfurt, Hesse, Germany	DOWN	connection timeout								
    									
    May 27 2011 05:00:00 AM	Seattle, Washington, USA	DOWN	connection timeout								
    	
    May 27 2011 04:56 AM	May 27 2011 04:56:55 AM	Maidenhead, Berkshire, UK	UP		202ms	161ms	0ms	258ms	476ms	1097ms	View Response	
    	
    May 27 2011 04:53 AM	May 27 2011 04:54:10 AM	Ashburn, Virginia, USA	UP		7ms	35ms	0ms	129ms	108ms	279ms	View Response

  10. #10
    Join Date
    Sep 2002
    Location
    Top Secret
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    You're right, I misread the time on the alert, was in fact closer to 5am.
    AND WE'RE BACK!!! Yay, now I can start getting all my "service is down" notifications. Uggh

  11. #11
    my server are back online now

  12. #12
    Join Date
    Oct 2007
    Posts
    240
    Down for 39 minutes according to Hyperspin. Fortunately, outages like this have been rare with HiVelocity.

  13. #13
    Quote Originally Posted by tnedator View Post
    Down for 39 minutes according to Hyperspin. Fortunately, outages like this have been rare with HiVelocity.
    From what I can tell the network issue was for around the 39 minutes you are stating. It was not our entire network that was affected but specific vLans. I will be posting a full explanation on this event on our forum shortly once I have all the information.

    I am very sorry for any inconvenience this caused those of you who were affected. Feel free to email me direct if you would like to discuss this more.

  14. #14
    Join Date
    Oct 2007
    Posts
    240
    Quote Originally Posted by HivelocityGM View Post
    From what I can tell the network issue was for around the 39 minutes you are stating. It was not our entire network that was affected but specific vLans. I will be posting a full explanation on this event on our forum shortly once I have all the information.

    I am very sorry for any inconvenience this caused those of you who were affected. Feel free to email me direct if you would like to discuss this more.
    As always, thanks for the update and great job of communicating with us on WHT (and other mediums).

  15. #15
    Thanks communications Hivelocity.

  16. #16
    Join Date
    Mar 2009
    Posts
    3,700
    the router get down again ?

  17. #17
    Join Date
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    Quote Originally Posted by databloc View Post
    Thanks communications Hivelocity.
    Quote Originally Posted by tnedator View Post
    great job of communicating with us on WHT (and other mediums).
    What communication? 3 hours after the event occurs? really, that's "great communication"?

    Truth be told, this is getting beyond tiring. This is just the latest in a long string of routing events at hivelocity since midnight tonight. Once again, routing is completely and totally down, yet we get nothing for communication at all. Even their "status" page lies and says "we're up", did before, does now.

    Come on Hivelocity, get with the program. Find and fix whatever's going on!!!

  18. #18
    down again here

  19. #19
    there we go back up again

  20. #20
    Join Date
    Sep 2002
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    Yup
    Like I said, been this way all damn night.
    Give it an hour or two, it'll go right back to 'down' again

  21. #21
    Join Date
    Mar 2009
    Posts
    3,700
    over many times fail,i really need to move my servers out...

  22. #22
    are back again, I contacted chat support tell me this are fixed now.

  23. #23
    We have posted an EOD and follow ups here- http://forums.hivelocity.net/network...html#post15659

    Once again, we are very sorry to those of you who have been affected today.

  24. #24
    Join Date
    Apr 2011
    Location
    Edmonton, Alberta, Canada
    Posts
    60
    Glad to see this resolved, Hivelocity is defiantly quick to get their services back up and running; especially the fact that it went down so early in the morning.

  25. #25
    Join Date
    Oct 2007
    Posts
    240
    Quote Originally Posted by linux-tech View Post
    What communication? 3 hours after the event occurs? really, that's "great communication"?

    Truth be told, this is getting beyond tiring. This is just the latest in a long string of routing events at hivelocity since midnight tonight. Once again, routing is completely and totally down, yet we get nothing for communication at all. Even their "status" page lies and says "we're up", did before, does now.

    Come on Hivelocity, get with the program. Find and fix whatever's going on!!!
    I disagree. This is three hours coming to a third party forum to give us an update. I consider that good communication. I received an update in my trouble ticket within 15 minutes or so.

    As to downtime, the only downtime that HiVelocity registered was from 5:00am-5:40am or so this morning. The, around 11:00 this morning there was another brief outage, which was apparently the rebooting of the router. I did not experience a series of problems since midnight. I know I was on my site until about 12:40 central time, and all was fine then, and I didn't get my server down alert until 5:12 (12 minutes after it went down, which is how my alerts are setup).

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