Never heard of that particular company, looks like they are located in Turkey? Not sure if its worth the call (could be pretty expensive depending where you live) but here is the phone number they have listed in their whois: +90.5365456863
Seems the owner is located in "Instanbul" and the servers are based in France, you could try e-mail them at [email protected] but as FG has mentioned it is not a company I have heard much about at all either.
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Did you send email or open a support ticket? If email they might not be receiving it due to spam filters, etc. Also try contacting them directly at http://www.pinkhosting.net/panel/contact.php. No excuse to not see it then as it is logged in WHMCS billing software.
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i wouldn't recommend these to anyone with my past experience it was a computer at someones home with Internet access linux and cpanel on it used to go off every few hours worst of all it was cpanel trial.
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(I've just read this on there site with this being 24/7 then why does there zopim chat client say offline.) Please be aware iv to often been fooled by remarks like this. Take a look around this forum you will find a lot of good hosts here.