Results 1 to 8 of 8
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05-26-2011, 07:34 AM #1Web Hosting Guru
- Join Date
- Feb 2005
- Posts
- 299
Mako Solutions - anyone have a server with them? 10 days, no server has arrived ...
Hello,
We ordered a server with them on May 16th, 2-3 days later we were asked to provided a scanned copy of our credit card and government ID, for which we did. Since then we have created 2 tickets, both have gone unanswered for 1 week. To this day, apart from a canned response asking for our verification details, we have not received a human response from them.
Has anyone ordered a server with MakoSolutions before? Are any of you current customers? How has their support been for you?
Thanks
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05-26-2011, 08:00 AM #2Rockin' the beer gut
- Join Date
- May 2006
- Location
- NJ, USA
- Posts
- 6,645
I would be running at that point if you haven't even gotten responses..
AS395558
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05-26-2011, 08:22 AM #3Web Hosting Guru
- Join Date
- Aug 2008
- Posts
- 275
When I visited their website the first thing I noticed was ''Fully Managed''. That having said, one week and still no response makes no sense at all.
You can try to call them and ask why it is taking so long: 1-888-MAKO-123██ SolidSRV Internet Solutions | OVH France HQ
██ Unmetered Bandwidth with every server
██ sales@solidsrv.com | +31 233-020-200
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05-26-2011, 08:58 AM #4Disabled
- Join Date
- Dec 2007
- Posts
- 3,597
If they do not keep you updated - that is bad sign and I think that is a signal for you to start thinking about chargeback.
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05-26-2011, 10:41 AM #5Junior Guru Wannabe
- Join Date
- May 2011
- Posts
- 33
are they reseller of burst.net? if so, delay is normal!
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05-26-2011, 11:28 AM #6Cable Director
- Join Date
- Aug 2007
- Location
- Datacenter
- Posts
- 4,414
Even if there is a delay in setup, the least thing they could do is give them an eta or at least let them know they are dealing with it.
Not answering is not too professional if you ask me» www.InstantDedicated.com - Online in no time
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05-26-2011, 01:33 PM #7Web Hosting Master
- Join Date
- Apr 2000
- Location
- Nevada, US
- Posts
- 5,550
SmartHost™ - Intelligent Hosting! - Multiple Locations - US/EU! - Ultra-Fast NVME SSD VPS!
http://www.smarthost.net - sales@smarthost.net - Resale/Affiliate Programs
Cloud Hosting - VPS Hosting - Dedicated Servers - Colocation - Flux Capacitors
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05-26-2011, 10:30 PM #8WHT Addict
- Join Date
- May 2010
- Posts
- 118
if they have taken the Id's and all paper work has been collected then they should be able to give you an ETA on the server being online. did they quote you a build time or was they having a huge sale I have notice this seems to slow providers down quite a bit. they are not usually ready for the overwhelming response they get to an earth shattering deal!
www.Hostd8.com "Where the client comes first!"
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