Results 1 to 8 of 8
  1. #1
    Join Date
    Feb 2005

    Exclamation Mako Solutions - anyone have a server with them? 10 days, no server has arrived ...


    We ordered a server with them on May 16th, 2-3 days later we were asked to provided a scanned copy of our credit card and government ID, for which we did. Since then we have created 2 tickets, both have gone unanswered for 1 week. To this day, apart from a canned response asking for our verification details, we have not received a human response from them.

    Has anyone ordered a server with MakoSolutions before? Are any of you current customers? How has their support been for you?


  2. #2
    Join Date
    May 2006
    NJ, USA
    I would be running at that point if you haven't even gotten responses..
    simplywww: directadmin and cpanel hosting that will rock your socks
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  3. #3

  4. #4
    If they do not keep you updated - that is bad sign and I think that is a signal for you to start thinking about chargeback.

  5. #5
    Join Date
    May 2011
    are they reseller of if so, delay is normal!

  6. #6
    Join Date
    Aug 2007
    Even if there is a delay in setup, the least thing they could do is give them an eta or at least let them know they are dealing with it.
    Not answering is not too professional if you ask me - Online in no time
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  7. #7
    Join Date
    Apr 2000
    Nevada, US
    Quote Originally Posted by ParkerGala View Post
    are they reseller of if so, delay is normal!
    Not anymore...we ramped up production months ago, and service delivery has been much faster. There are even 24 hour and 48 hour expedited delivery options now...

  8. #8
    if they have taken the Id's and all paper work has been collected then they should be able to give you an ETA on the server being online. did they quote you a build time or was they having a huge sale I have notice this seems to slow providers down quite a bit. they are not usually ready for the overwhelming response they get to an earth shattering deal! "Where the client comes first!"
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