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  1. #1
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132

    How long to wait for account setup

    Signed up with tinyvps.ca, paid and received all of my login information.

    However, I can't connect to the VPS via SSH. Using the Console from the SolusVM interface, I can see that there is no external interface configured for the VPS. Did a re-install of different version of CentOS/Debian/Ubuntu but still can't seem to get access to it.

    How long should I wait on this, ordered it yesterday Afternoon. Spoiled by instant activations, but broken instant activations and the amount of time it takes to fix. I know I check my email for people I deal with at least 12 hours. Or have someone available while I'm away.

  2. #2
    Join Date
    Nov 2010
    Location
    Manila, Philippines
    Posts
    108
    Did they tell you that they offer instant account activation?
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  3. #3
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    If you visit their website, you will see it says "Instant Setup".

  4. #4
    Join Date
    Nov 2010
    Location
    Manila, Philippines
    Posts
    108
    Quote Originally Posted by comm View Post
    If you visit their website, you will see it says "Instant Setup".
    If you have already created a ticket then just wait for few more hours.
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  5. #5
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    I've emailed their contact address on the website and "Matt" who has a WHT account about 13 hours ago. As for a ticket, there is just an email address and no auto reply from that email address with a ticket number.

  6. #6
    Join Date
    Jan 2010
    Posts
    105
    what control panel do they offer? SolusVM? If you could access the vps via console you should be able to access it via SSH.

    But if they mention instant setup, it should have been activated.

  7. #7
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    They're using SolusVM, I can access it via Console, which uses a different IP address and login.

    I can't telnet to port 22 on the IP Address I was given. Doing an ifconfig from console doesn't provide a public IP that I could connect to.

    It looks like the server wasn't provisioned properly. The time to even hear from them is starting to worry me.

  8. #8
    Join Date
    Apr 2011
    Location
    Washington
    Posts
    324
    I would not be happy with that kind of new experience. But at the same time, it is your time and money. Hard for anyone else to say when is too much time. There could be a logical and understandable reason and it could be just as it looks, not good. If you are comfortable waiting more then keep trying to contact them and wait for a response.
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  9. #9
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    I just wanted some opinions as I haven't found much information about TinyVPS or Kerplunc Hosting on WHT. At least this will stand as a testament to their setup and support, hopefully no one else ends up experiencing the same.

  10. #10
    Join Date
    Mar 2009
    Location
    Austin, TX
    Posts
    935
    Quote Originally Posted by comm View Post
    It looks like the server wasn't provisioned properly.

    I've seen this problem with several of my personal VPSs w/ various vendors. I am not sure if this is a SolusVM issue or OS template.

    What would happen is the VPS is running fine. Rebooted, only lo device is left. I just look at my backup file and hard-code the network stuff in.


    But yea... check with your VPS provider. Good lucks.
    SysAdmin.xyz
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  11. #11
    Join Date
    May 2010
    Location
    Bhakkar
    Posts
    1,592
    Have they replied you so far? Try contacting to their admin directly, may be your problem is solved.
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  12. #12
    Quote Originally Posted by comm View Post
    If you visit their website, you will see it says "Instant Setup".
    It is odd that they haven't responded. Please check your junk mail folders to make sure they haven't responded and you didn't get it.
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  13. #13
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    I've emailed lots of of addresses that I could find, no response. I've checked my "SPAM" folder but nothing. I'm going with another provider, just gotta find one.

  14. #14
    Join Date
    Jan 2008
    Location
    Michigan
    Posts
    2,443
    Deployment times vary by company. Some claim instant set up, while those who take their business seriously do some sort of fraud screening and it could be 12-24 hours. Some web hosting companies weekend hours will also be taken into account.
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  15. #15
    setup should be fast and mostly is within 24 hours. But if you do migration then maybe need more time because it depend how many database and file you transfer.
    But it you contact them that you urgent, i think they should be help you with it.

  16. #16
    Join Date
    Nov 2010
    Location
    Manila, Philippines
    Posts
    108
    I hope this experience will end in a good manner. Did they contact you yet? If not then if I were I think you should think twice on continuing with this particular provider.
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  17. #17
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    Nothing yet, still waiting.

  18. #18
    What's in your /etc/network/interfaces file?

  19. #19
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    132
    It's now on CentOS, so..

    [root@irc sysconfig]# cat network
    NETWORKING="yes"
    GATEWAY="192.0.2.1"
    HOSTNAME="www"

    At this point I don't really care about whats wrong with the VPS. The lack of communication is the issue. I'm cancelling now.

  20. #20
    http://www.webhostingtalk.com/showth...light=kerplunc
    http://www.webhostingtalk.com/showth...light=kerplunc
    http://www.webhostingtalk.com/showth...light=kerplunc

    You aren't the first one to have issues with kerplunc.

    http://www.bbb.org/vancouver-island/...mo-bc-90004715

    Maybe I should pay a visit to him, he's only an hour drive away from me, and he still hasn't responded to me.

  21. #21
    Join Date
    Feb 2008
    Location
    Hanoi, Vietnam
    Posts
    159
    Quote Originally Posted by lardo4life View Post
    http://www.webhostingtalk.com/showth...light=kerplunc
    http://www.webhostingtalk.com/showth...light=kerplunc
    http://www.webhostingtalk.com/showth...light=kerplunc

    You aren't the first one to have issues with kerplunc.

    http://www.bbb.org/vancouver-island/...mo-bc-90004715

    Maybe I should pay a visit to him, he's only an hour drive away from me, and he still hasn't responded to me.
    Let's go to see and make some photos.
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