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Thread: Knownhost down?

  1. #1

    Exclamation Knownhost Down

    KH is down for me. I hope its just a temp glitch.
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  2. #2

    Knownhost down?

    Is Knownhost down? I can't access my sites or theirs:

    http://www.knownhost.com/

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  3. #3
    It's down for me too.
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  4. #4
    Join Date
    Nov 2002
    Location
    United Arab Emirates
    Posts
    467
    Yes just received a message

    PingdomAlert DOWN:
    ..... is down since 22/05/2011 12:16:12AM.

    I have had it with Knownhost, worst service by a host. This is the 2nd time my site has gone down. This is the last time i will be hosting any sites with them. They have been going down this year in terms of service and customer support.

    Time to get some DDos excuse by KH or their employees here.
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  5. #5
    Yep. And 2nd time in past 30-40 days :-(
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  6. #6
    Join Date
    May 2006
    Location
    Bahrain, Manama
    Posts
    99
    Yes it's down for us as well.
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  7. #7
    KH forum is online but there is no indication of any network issue/upgrade/maintenance.
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  8. #8
    Checking from Siteuptime :

    Quick check for: knownhost.com (http)
    Date City Country Time (s) Result
    May 21, 2011 13:23:50 San Francisco United States Failed
    May 21, 2011 13:24:14 Chicago United States Failed
    May 21, 2011 13:24:38 New York United States Failed
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  9. #9
    Searching the outage forum, I see they have been down a couple times this month and last month.......
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  10. #10
    I'm back up now........
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  11. #11
    Yea, back for me too
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  12. #12
    Yep, down for me too.

    Luckily, looks like LA datacenter is OK this time. My Texas server is down though.

    This is getting frustrating for sure. I can't have this keep happening. I already have a credit for my account from the previous DDoS at the LA datacenter.

    EDIT: Take that back - It just came back online.
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  13. #13
    Join Date
    Nov 2002
    Location
    United Arab Emirates
    Posts
    467
    its high time for a Host change.
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  14. #14
    Quote Originally Posted by Farrukh View Post
    Yes just received a message

    PingdomAlert DOWN:
    ..... is down since 22/05/2011 12:16:12AM.

    I have had it with Knownhost, worst service by a host. This is the 2nd time my site has gone down. This is the last time i will be hosting any sites with them. They have been going down this year in terms of service and customer support.

    Time to get some DDos excuse by KH or their employees here.
    What timezone is that time for? I'd like to calculate my downtime so I can request a credit.
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  15. #15
    Join Date
    Nov 2006
    Location
    search.php?do=getnew
    Posts
    1,238
    /Moved to the correct section.
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  16. #16
    PROBLEM Alert : 5-21-2011 16:19:47 (GMT - 4)
    RECOVERY Alert : 5-21-2011 16:34:47 (GMT - 4)

    Downtime : 15 minutes
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  17. #17
    Join Date
    Dec 2010
    Location
    on the ninkynonk!
    Posts
    907
    Quote Originally Posted by [Neo] View Post
    Checking from Siteuptime :

    Quick check for: knownhost.com (http)
    Date City Country Time (s) Result
    May 21, 2011 13:23:50 San Francisco United States Failed
    May 21, 2011 13:24:14 Chicago United States Failed
    May 21, 2011 13:24:38 New York United States Failed

    Quick check for: yourdomain.com (http)
    Date City Country Time (s) Result
    May 21, 2011 14:01:56 San Francisco United States 0.113 Ok
    May 21, 2011 14:01:56 Chicago United States 0.211 Ok
    May 21, 2011 14:01:57 New York United States 0.194 Ok
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  18. #18
    Quote Originally Posted by ninkynonk View Post
    Quick check for: yourdomain.com (http)
    Date City Country Time (s) Result
    May 21, 2011 14:01:56 San Francisco United States 0.113 Ok
    May 21, 2011 14:01:56 Chicago United States 0.211 Ok
    May 21, 2011 14:01:57 New York United States 0.194 Ok
    Checking domain yourdomain.com ?????????????
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  19. #19
    Join Date
    Dec 2010
    Location
    on the ninkynonk!
    Posts
    907
    was in response to their mainsite not running. Not with knownhost currently.
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  20. #20
    3 online and free tools to check website, services and/or ports status from several locations around the world in seconds :

    http://www.siteuptime.com/users/quickcheck.php

    http://www.hyperspin.com/en/quicktest.php

    http://www.dotcom-monitor.com/task_instant_test.aspx

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  21. #21
    Join Date
    Jan 2006
    Posts
    1,915
    15 minutes of downtime to a DDOS. We acted fast as usual and it was taken care of. Uptime is a core focus of ours and this is an example of us being on top of things. Sorry for any inconveniences.
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  22. #22
    Quote Originally Posted by KnownHost View Post
    15 minutes of downtime to a DDOS. We acted fast as usual and it was taken care of. Uptime is a core focus of ours and this is an example of us being on top of things. Sorry for any inconveniences.
    one or two 15 minutes downtimes in last year is not so critical and usually you acted fast ... but your main site and support center also were down now ... I would like an off site or a more redundant helpdesk.

    Critical for me is not to have a way to obtain more detailed info about an issue "while it is happening".
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  23. #23
    Is anyone else having issues connecting to knownhost? Anyclue what the problem is and when it will be back up and running?
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  24. #24
    Join Date
    Jan 2010
    Location
    San Francisco
    Posts
    1,799
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  25. #25
    Updates

    Current Update

    There has been an issue affecting one of our 6 service entrances. The actual ATS (Automatic Transfer Switch) is having an issue and all vendors are on site. Unfortunately, this is affecting service entrance 2 in the 3000 Irving facility so it is affecting a lot of the customers that have been here the longest.

    The other entrance in 3000 is still up and working fine as well as the 4 entrances in 3004. Customers utilizing A/B should have access to their secondary link. It does appear that some customers were affected by a switch that had a failure in 3000. That has been addressed and should be up now.
    This is not related to the PDU maintenance we had in 3004 last night. Separate building, service entrance, UPS, PDU, etc.
    We will be updating customers as we get information from our vendors so that they know the estimated time for the outage. Once this has been resolved we also distribute a detailed RFO to those affected.
    Our electrical contractors, UPS maintenance team and generator contractor are all on-site and working to determine what the best course of action is to get this back up.

    Previous:

    12:40

    Colo4 is currently experiencing a power issue.
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  26. #26
    Current Update

    It has been determined that the ATS will need repairs that will take time to perform. Fortunately Colo4 has another ATS that is on-site that can be used as a spare. Contractors are working on a solution right now that will allow us to safely bring that ATS in and use it as a spare while that repair is happening.

    That plan is being developed now and we should have an update soon as to the time frame to restore temporary power. We will need to schedule another window when the temp ATS is brought offline and replaced by the repaired ATS.
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