That is a bit of misinformation there, if you please read your sales ticket #165232 we have clearly said it *is not* a problem to add the new server to the management package that you already have and replace the old one with it. However, as our site clearly states, we neither offer unlimited admin time nor migrations as a part of the monthly server management package.
We would be happy to replace your currently managed server with your new server. However, the migration of the data between the two servers is not a part of that package.
I've been using TSS with my HiVelocity server for a while now. I think 9 months or so, but would have to check exactly how long. Amazingly fast on ticket responses. Initial response typically in about 5 minutes, and while resolution time varies based on what the issue is, it is typically very fast.
I have a Rackspace server at work (London DC) and TSS response times and resolution times are better than Rackspace -- although for full disclosure, the rackspace server is an IIS box and I have no experience with their Linux support.
I had got a new VPS for my canadian customers on shared hosting. Anyway.. i put a vbulletin forum on the new server and it was getting BAD server load.. 20 up to 30 .. when 100 people online.. i knew the vps could handle it.. but not sure how to correct the problem myself.
VBSEO (vbulletin plugin) suggested i try out totalserversolution ... i went to their site and noticed a 75$ vps optimization..figuring what the hell i bought it.
Within a couple hours they made some changes to apache and mysql and did some other tweaks. They installed xcache for me ( i didnt have php cache software) and after all they did i was down to avg server load of about .12 or .20.. busy periods it WAS 20 or 30 down to.. 2.0
This all happened within a few hours, good fast service.