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Thread: Your thoughts on Kayako?
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05-20-2011, 07:28 PM #1Temporarily Suspended
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Your thoughts on Kayako?
So I've been eying Kayako for some time and was wondering if anyone has any recommendations for a better Live Chat software. My budget is about the cost of Kayako and I do not want Live Person.
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05-20-2011, 07:43 PM #2Web Hosting Master
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Kayako Live Chat, or I think it is now called Fusion is actually the best I have used. I mean for a paid service it is more than what I expected, works well, and does the job.
The only cons I suppose you could say is that when you receive a live chat the call comes in with no problems but when a customer responds it comes across instantly though vice versa there is like a couple of seconds on a delay so the actual response you make is not as quick as if the customer was writing and submitting to you.
It is quite weird, but we have never really had too many issues surrounding it.
If I had to give it a rating, I'd give it an 8/10, if you are not wanting to invest in the such you could always go Livezilla which is actually pretty swift for a Free Product.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
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05-20-2011, 08:39 PM #3Moving the Web Forward
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I think Kayako is great, much better than Live person (and much more affordable).
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05-20-2011, 09:15 PM #4Temporarily Suspended
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Yeah I've always disliked LivePerson and still can't believe how expensive it is.
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05-20-2011, 09:37 PM #5Web Hosting Master
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If they could improve on it's overal features and aspects and loosened up a bit they could have a really nice product, till then
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05-20-2011, 09:55 PM #6Web Hosting Master
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We use Kayako and have since 2008 and I highly recommend it. We also do use Live Person for our Live Chat. LP is expensive but it is definitely worth it.
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05-20-2011, 10:52 PM #7Web Hosting Master
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Kayako is a Good live chat software. It's recommended by lots of users.
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05-21-2011, 01:57 AM #8Disabled
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If budget is your main concern, you may also try out livezilla or smarterstats from smartermail comapny.
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05-21-2011, 02:00 AM #9Web Hosting Master
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Provide support is another good one in my opinion. You can have a look into that.
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05-21-2011, 07:38 AM #10Web Hosting Guru
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05-21-2011, 10:00 AM #11Web Hosting Master
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You could take a look at www.zopim.com which is great but doesn't have the professional feel that Kayako has.
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05-21-2011, 10:13 AM #12Web Hosting Magician
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We've been using livehelpnow for a couple of months and are really pleased with it. They give a 30 day trial and its under $20 a month for chat and ticketing. I think just the chat is only $9 a month.
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05-21-2011, 10:14 AM #13Web Hosting Master
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I cant comment on if it is any better since I havent used kayako 4. But I have used LiveChat Inc. It has apps for Windows, Mac, iPhone, Android, Windows Phone 7 and blackberry. There new site however isn't as good as informing you about the products features anymore though.
http://www.livechatinc.com/
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05-21-2011, 10:20 AM #14WHT Addict
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Kayako works, never had problems with it. In the long run, they'll probably add more features, bells and whistles that you might be looking for.
So it might just be worth it for you to stick with it.█ █ █ KiloServe Hosting - 48 Core Nodes and specializing in high disk I/O VPS
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05-21-2011, 05:15 PM #15Temporarily Suspended
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05-22-2011, 07:45 AM #16Web Hosting Master
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I have noticed that Kayako still has a few minor little bugs, I do hope they can be addressed as it would be good to have some of the functionalities working
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05-22-2011, 02:29 PM #17Junior Guru Wannabe
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I agreed, Kayako is the best I have ever used. I also use LiveZilla which is really good especially for the free product.
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05-22-2011, 04:23 PM #18Junior Guru Wannabe
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