I have to admit, I thought this was going to be another one of the 'Customer at fault but blaming the host anyway' threads, I just read all the comments on LEB.... its actually quite funny (not for the customers I am sure)
over a month to replace some hardware on a VPS node (in a owned 42U rack full of their own hardware).... riiiiiidiculous
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Hopefully Nordic will reply and fix this up for you.
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One month of downtime as shocking? It's not first time with NordicVPS. As example when they tryed to squeeze customers from german nodes to one bigger node to reduce costs our stuff was down in this migration approximately 2 weeks. And they (or better he - as there is most likely only one guy) took those weeks of downtime as something completely natural for migration...
He feels no shame or regret for any downtime no matter how long is.
Interesting. I just read the LEB thread and I think this may be the firs time I hear of a provider taking over a month to bring back a node online.
Enotch is getting up there in the whole node repair list but nordic is still king of that castle.
Anyone that has read any of the nordic threads on LEB/LET knows that i've been very verbal about my dislike of their business practices but it has now cost LowEndTalk an awesome moderator and community contributor.
Why would he wanted someone to post it on wht if Nordic was at LEB responding. They choose to ignore some of his questions for which ever reason
So Bring it to another site and expect a response which is useless to "drmike" as he doesn't have an account here nor contributes here ... odd......
Nordic only just joined LET today and their thread on LEB is ignored almost entirely minus trying to shill themselves some more.
There are many valid questions in there and given the length of the downtime/issues/etc they owe it to their users to provide something besides a reply that sounds like a prefab from an outsourced support company.
Did you guys really expect to see the documents or anything for that matter about their operation from a provider that don't even reply their own support tickets?
Its a shame the guy who runs lowendbox chooses to post "scammy" offers from the dodgy providers. Well hopefully $15 bucks won't be that much of a loss for most people... *hopefully*.
Anyway here is the response Sean posted in lowendbox for those who can't find it.
Our attempt to answer and address the dissatisfaction and at the same time hold certain business details concealed makes it difficult to provide a comprehensive and acceptable answers to your concerns.
Unfortunately we can not disclose our business partners or business plans but be reassured that we are working to introduce new and exciting initiatives in Fremont, California with great opportunities.
Once again I encourage those who wish to enter a partnership with NordicVPS with our new venture in Fremont, U.S. and UK to contact us.
@Affected Customers: All services will be restored and the expiry period will be extended by one to two months.
We will not comment further on this matter.
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Generally its what happens when you try to grow a business too fast too soon, The key is to grow slow and strong...
The fact it taken them a month to fix an hardware issue must mean they have lack of funds or a serious business flaw.
And on top of everything else, you start lieing and take 1 month to bring back your server from the 42u rack you OWN. Not to mention you start accepting new orders in the same DC but delay bringing back VPS of the old customers. What a shame!
VPS benchmarks, personal opinions and more at my personal blog asim.pk