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  1. #1
    Join Date
    Jan 2010
    Location
    so cal
    Posts
    232

    Thumbs up 6 month review - continuum data centers

    I have been with continuum since November 1st 2010, though that would make it a 7 month review, but 6 is just such a nice number.

    The first few months at continuum were flawless, didn't notice any downtime or sluggishness. Around Feb I believe, some customers experience horrible latency issues, and the network was just horrible. Though talking to Tom they credited my account for their slow performance. Even though it wasn't under their SLA, they still felt obligated to credit my account which I thought was kind of them. I was actually going to leave their data center, but decided to stay because the first few months were rock solid.

    As for their support, it's the best I have ever seen. On average my support tickets are answered within 10 minutes, and their response has always been helpful. I have submitted tickets at 3am in the morning and have always gotten a speedy and helpful reply.

    Network: 8
    Support: 10
    Price: 10
    Overall: 9

    btw, I haven't experience any downtime since their last incident. So far so good.

  2. #2
    Join Date
    Jul 2008
    Location
    New Zealand
    Posts
    1,208
    Thanks for your review. Would you have an update on your last 6 months with Continuum?

  3. #3
    Join Date
    Jun 2009
    Posts
    428
    I have been with continuum for over 2 years now. For the last 6 months I have had 0 downtime no lag no issues.



    Network: 10
    Support: 10
    Price: 15
    Overall: 10


    And yes I know I have a 15 for the pricing it is not a typo there prices are really that great.

  4. #4
    Join Date
    Mar 2009
    Location
    Houston, TX
    Posts
    1,114
    +1 for Continuum being amazing.
    Charles W. @ Nexeon Technologies, Inc. - Have a question? PM or email me directly! - c[@]nexeon.com
    Dedicated servers, colocation, cloud, game servers, on-site & remote DDoS protection, and more! Managed options available.
    Data Centers in Chicago, New York, & more! IPv4 and IPv6 available! Contact us for data center buildout & network consultation.
    InstantDedis.com - Instantly delivered dedicated servers located in Chicago, New York, and Dallas.

  5. #5
    Join Date
    Sep 2008
    Location
    Seattle, WA
    Posts
    1,268
    We have used them for our Chicago location for the past 3 months, has been a pleasant experience.
    █ Brian Kearney, Stealthy Hosting Inc. Seattle, WA [AS54931] Skype: StealthyHosting
    Affordable Dedicated Servers
    Remote Hands Colocation

    █ Email: [email protected] Phone: 253-880-1233

  6. #6
    I am going to have to agree, Continuum has been amazing!
    HostVenom LLC - Premium Dedicated Servers | Chicago, IL
    Solid, Optimized, & DDoS Protected Network | Custom Configurations
    Brandon M. | brandon @ hostvenom . com

  7. #7
    Join Date
    Jul 2008
    Location
    New Zealand
    Posts
    1,208
    Thanks for all the reviews. We were looking to move in, so I guess I'll get started on that !

  8. #8
    Quote Originally Posted by bhavicp View Post
    Thanks for all the reviews. We were looking to move in, so I guess I'll get started on that !
    You'll be very happy. The NOC goes above and beyond when it comes to support.
    HostVenom LLC - Premium Dedicated Servers | Chicago, IL
    Solid, Optimized, & DDoS Protected Network | Custom Configurations
    Brandon M. | brandon @ hostvenom . com

  9. #9
    Join Date
    Jul 2008
    Location
    New Zealand
    Posts
    1,208
    Just one last question, what has been your experience with reply times for remote hands?

  10. #10
    Quote Originally Posted by bhavicp View Post
    Just one last question, what has been your experience with reply times for remote hands?
    Most of the time it is about 5 minutes or less for a response, however when it's busy the longest I've waited is 15 minutes or so.
    HostVenom LLC - Premium Dedicated Servers | Chicago, IL
    Solid, Optimized, & DDoS Protected Network | Custom Configurations
    Brandon M. | brandon @ hostvenom . com

  11. #11
    Join Date
    Jun 2009
    Posts
    428
    About 5 mins is the average they take to answer tickets.

  12. #12
    Join Date
    Dec 2009
    Posts
    130
    We use them for rack-based colocation, A+!!! We've had a few small issues, with the largest being an outage caused by a switch-neighbour's spanning-tree config... but overall- they respond quickly, and more important than just fixing issues- they prevent issues from occurring again. Any further expansion in Chicago will go to Continuum.

    For support, I've mostly worked with Mike and Bill- incredibly quick and knowledgable guys!
    VIPNode - a TeamRSS, LLC Company
    Reinventing Hosting - www.VIPNode.net

  13. #13
    Join Date
    Mar 2005
    Location
    Indiana, USA
    Posts
    858
    Quote Originally Posted by VIPNode-Nick View Post
    We use them for rack-based colocation, A+!!! We've had a few small issues, with the largest being an outage caused by a switch-neighbour's spanning-tree config... but overall- they respond quickly, and more important than just fixing issues- they prevent issues from occurring again.
    I think this part goes a long way. Way to go Continuum!
    Jason Canady
    Unlimited Net, LLC • AS11990
    Responsive, Reliable, Secure
    Dedicated Server Hosting

  14. #14

  15. #15
    Join Date
    Dec 2009
    Posts
    130
    As a note... I had to request remote hands for a hardware reconfiguration (hard drive swap). Submitted this as a non-emergency, low priority issue.

    Submitted the requests, completed within 9m of my initial contact. Had one system not recognize the new drive (had this happen before, they're pretty tricky to get mated properly) so I replied with the issue- 100% resolved less than 4 minutes later.

    Under 13 mins total, working with temperamental hardware- from start to finish. This is yet another reason why Continuum is awesome.
    VIPNode - a TeamRSS, LLC Company
    Reinventing Hosting - www.VIPNode.net

  16. #16
    Join Date
    Mar 2005
    Location
    Indiana, USA
    Posts
    858
    Quote Originally Posted by VIPNode-Nick View Post
    As a note... I had to request remote hands for a hardware reconfiguration (hard drive swap). Submitted this as a non-emergency, low priority issue.

    Submitted the requests, completed within 9m of my initial contact. Had one system not recognize the new drive (had this happen before, they're pretty tricky to get mated properly) so I replied with the issue- 100% resolved less than 4 minutes later.

    Under 13 mins total, working with temperamental hardware- from start to finish. This is yet another reason why Continuum is awesome.
    That is extremely impressive as well. They must have support personnel close to the data center floor! In large environments, this can be unusual. Sometimes techs have to get on an elevator and go through many security check points.
    Jason Canady
    Unlimited Net, LLC • AS11990
    Responsive, Reliable, Secure
    Dedicated Server Hosting

  17. #17
    Join Date
    Sep 2008
    Location
    Seattle, WA
    Posts
    1,268
    Quote Originally Posted by Jasonsite View Post
    That is extremely impressive as well. They must have support personnel close to the data center floor! In large environments, this can be unusual. Sometimes techs have to get on an elevator and go through many security check points.
    I've used their remote hands to swap drives, add drives, swap switches, and setup switches all has been professional, quick communication, and easy to work with. If there is something they want your choice on they will snap pics so you can easily be informed.
    █ Brian Kearney, Stealthy Hosting Inc. Seattle, WA [AS54931] Skype: StealthyHosting
    Affordable Dedicated Servers
    Remote Hands Colocation

    █ Email: [email protected] Phone: 253-880-1233

  18. #18
    Join Date
    Sep 2011
    Location
    Naperville, Illinois
    Posts
    6
    Hey Everyone!

    Just wanted to pop in to this thread and say thanks for all the kind words! It is definitely a pleasure serving you all! We like to try to stay under 10 minutes for our first response time, and if we can we love to try to keep the total ticket completion time under 30 minutes (similar to VIPNode-Nick's situation).

    Anyways, thanks a ton for all the kind words! I suppose that if I had one thing to be thankful for today, it would be for our excellent customers

    Happy Thanksgiving everyone, have a safe and happy holiday season!

    Best,
    Mike

  19. #19
    Join Date
    Oct 2004
    Location
    USA
    Posts
    814
    Back in the day, i used continuum for colo. I was very pleased with the service provided.

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