We originally signed up with charge.com 7 years ago because they had a relatively simple signup procedure. We moved providers since then because of their high fees and poor web interface.
Trying to cancel this account turns out to be pretty annoying.
First I emailed their support asking the process to cancel. They told me they'd be glad to help, I just need to give them my merchant account number, verifying information, etc. I sent this, and they reply back telling me to call a phone number and that they could cancel the account there.
I call the number they give me. They told me they'd be glad to help, I just need to give them my merchant account number, verifying information, etc. I tell them this, and they tell me to cancel I need to fax all that information to them.
I have the information faxed now, but they say there will be no confirmation once the account is cancelled, so if I actually want to confirm that everything went alright, I just have to call them back in a few days and check in.
Oh yeah, there will be a $75 cancellation fee too. It was supposedly mentioned somewhere in the fine print back in 2004. This is not an early terminate fee, as I have had the account open for 7 years, its just a fee they tack on to everyone going out the door.
I won't go so far as to say this is a scam, as it probably was mentioned somewhere and I may have even known about it at the time and forgotten. I will they say they are a pretty bad provider with high prices and roundabout support.