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  1. #1
    Join Date
    Apr 2011
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    Wilmington
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    22

    Hostbill or WHMCS?

    If you were to select a billing software for web hosting, domain registration and software licenses, what would you choose Hostbill or WHMCS? What would you select and why? I personally tend at the moment to Hostbill because the order forms seem nicer and more modern then in WHMCS, but am open to suggestions.

  2. #2
    Join Date
    Mar 2011
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    Mιxico
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    We've tried both, some months ago, and WHMCS has a lot more addon modules and larger community than Hostbill. I do agree Hostbill has a prettier client-side interface, but I would still recommend WHMCS out of the box.
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  3. #3
    Join Date
    Mar 2008
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    8,872
    I have used both and personally have to say WHMCS, it is more user friendly and can be integrated easier into a site
    Currently hosting with Big Brain Global Networks

  4. #4
    I have not used Hostbill.
    Having said that, I would recommend WHMCS. I use it, and am pretty satisfied with the feature set. I works well out of the box, and it very customizable.

  5. #5
    Join Date
    Aug 2010
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    95
    whmcs hands down, there's no alternative
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  6. #6
    Join Date
    May 2009
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    I'm also impressed with Hostbill's design/UI but I can't fault WHMCS.
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  7. #7
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    May 2011
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    WHMCS is always best. However hostbill is good for tight budget

  8. #8
    WHMCS seems the most popular hosting billing software. So it looks more trust/stable according to me.
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  9. #9
    Join Date
    Oct 2010
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    Iraq
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    looks like all votes are going to WHMCS and from my experience WHMCS has a great features set good community and good support , never used hostbill though.
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  10. #10
    Join Date
    Nov 2008
    Location
    Florida, U.S
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    1,686
    +1 for WHMCS, it does everything I need to and more.
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  11. #11
    Join Date
    Feb 2010
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    +1 for WHMCS for sure
    Have been using it for a year and love it.
    It's the most popular host billing software with great/large community and support.
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  12. #12
    Host Bill doesn't offer leased licenses anymore. WHMCS still does.

  13. #13
    Join Date
    Jan 2011
    Location
    Ohio
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    467
    Quote Originally Posted by zomex View Post
    I'm also impressed with Hostbill's design/UI but I can't fault WHMCS.

    I'm with the above. I like the Hostbill slider, but I believe WHMCS is coming out with something like that..

  14. #14
    Join Date
    May 2008
    Location
    Melbourne, Australia
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    10,482
    Hostbill, not so much the best to when it comes for the use of a "Real Business". However, WHMCS has been around a lot longer and really knows what the user wants.
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  15. #15
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    Jul 2007
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    I've played with Host Bill and it looks pretty nice on the client side. The Admin side is a mess though and that's where WHMCS shines.

    I'll vote for WHMCS, can't go wrong with that
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  16. #16
    Join Date
    Apr 2008
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    306
    I'm currently shopping for one of these two billing and support platforms.

    Correct me if I'm wrong, but HostBill has one significant advantage over WHMCS : a live chat feature. WHMCS does seem to offer a $90 live chat addon, but (I can't find a live demo on their website) assuming that's what some of you guys are using in your websites (i.e. clicking it throws the classic, boring chat popup asking for a department, name and email), then HostBill's is clearly, vastly superior. Zopim seems fairly user friendly, however.
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  17. #17
    Join Date
    Jun 2009
    Location
    Indonesia
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    106
    AFAIK, Host Bill as well as with WHMCS . But, Host Bill are newer billing with little facility rather than WHMCS. I ever use Host Bill and contribute on Language Translation. If they have fast in development I think they can running over WHMCS. I like they features. For example : Live Chat.
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  18. #18
    Join Date
    Jul 2010
    Location
    Singapore
    Posts
    775
    how about clientexec ? not considering ? =)
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  19. #19
    Join Date
    Aug 2010
    Location
    Indonesia
    Posts
    205
    I am used WHMCS, good support
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  20. #20
    Join Date
    Apr 2010
    Location
    Nepal
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    40
    I am using HostBill, and it rocks!
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  21. #21
    Join Date
    Jan 2011
    Location
    Massachusetts
    Posts
    11
    WHMCS because it is cleaner and easy to integrate into a site. Also it integrates nicely with other things.

  22. #22
    Join Date
    Jun 2003
    Location
    Sheffield
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    724
    Quote Originally Posted by WootWoot View Post
    WHMCS does seem to offer a $90 live chat addon, but (I can't find a live demo on their website) assuming that's what some of you guys are using in your websites (i.e. clicking it throws the classic, boring chat popup asking for a department, name and email), then HostBill's is clearly, vastly superior. Zopim seems fairly user friendly, however.
    The live chat addon for WHMCS is a fully-featured live chat system thanks to our partnership with StarDevelop (you can find more information on their website). It includes things like geo location, full visitor information, page view tracking, a Windows app in addition to the web-based console, automatic saving of chat logs in the client's account, unlimited operators, file transfer, transfer chats between operators etc. However I'm not sure why a configurable pre-chat survey (name, department, question etc) would be undesirable though?

    Due to these huge array of features that aren't available with our competitors we believe the additional charge represents unbeatable value for money.
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  23. #23
    Join Date
    May 2008
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    Melbourne, Australia
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    Quote Originally Posted by chickndip View Post
    The live chat addon for WHMCS is a fully-featured live chat system thanks to our partnership with StarDevelop (you can find more information on their website). It includes things like geo location, full visitor information, page view tracking, a Windows app in addition to the web-based console, automatic saving of chat logs in the client's account, unlimited operators, file transfer, transfer chats between operators etc. However I'm not sure why a configurable pre-chat survey (name, department, question etc) would be undesirable though?

    Due to these huge array of features that aren't available with our competitors we believe the additional charge represents unbeatable value for money.
    Personally and no offense, I thought it was a complete waste of money for the Live Chat option, I mean sure it seems nice, it however was not what I was expecting, I had more errors with it than anything else, beyond that it was marginally slow.

    Eric and I both tested it out and said we would not be renewing it.

    That is my own thoughts on it though.
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  24. #24
    Join Date
    May 2009
    Posts
    72
    They're both good. However I'd say the admin side of HostBill is slightly harder to use than WHMCS. Having used both (and currently trying to decide myself if I should switch to WHMCS, as I have a licence for both), I can't make my mind up. I've seen in the changelog for the WHMCS 4.5 beta they're coming out with the order forms HostBill has, you may want to consider that.

    They're both easy to install as well. You can use Softaculous to install WHMCS. However, if you have root access, you can install a script to install HostBill, and it'll set up everything, forward emails, create the email accounts, and configure the program for you. I personally liked this.

    I haven't used the live chat part of HostBillApp, as I use Zopim for this. However, I think with the WHMCS 4.5 version, I'll be switching back to WHMCS... Just because I'm a lot more experienced in WHMCS than HostBill.

    Also, to the person who said HostBill is better for someone on a tight budget. HostBill doesn't offer monthly licences anymore, only owned licences. So for someone on a budget, it seems WHMCS on a monthly licence would be best.

  25. #25
    Join Date
    Jul 2006
    Location
    Hyderabad
    Posts
    439
    WHMCS is the best web hosting billing software i have used and i recommend you to go for it. I don't know about the other one you mentioned.
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  26. #26
    Quote Originally Posted by Sparrow-Sean View Post
    Personally and no offense, I thought it was a complete waste of money for the Live Chat option, I mean sure it seems nice, it however was not what I was expecting, I had more errors with it than anything else, beyond that it was marginally slow.

    Eric and I both tested it out and said we would not be renewing it.

    That is my own thoughts on it though.
    Sean, thank you for your feedback regarding our Live Help integration with WHMCS. We are always striving to improve our software. If you would like to discuss the errors you were experiencing with Live Help then please email us over at support [at] stardevelop dot com and we can work with you to resolve the issues.

  27. #27
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,482
    Sean, thank you for your feedback regarding our Live Help integration with WHMCS. We are always striving to improve our software. If you would like to discuss the errors you were experiencing with Live Help then please email us over at support [at] stardevelop dot com and we can work with you to resolve the issues.
    Hello Stardevelop, we actually ordered this add-on back on July the 3rd and we only used it for a month and then let it go, I cannot recall the error messages now but it was a long time ago and hence why I noted it as a "Waste of Time" but this came down to our testing between myself and Eric and we both found it pretty poor to where it came to LiveZilla or Kayako's Live Chat Services.

    The system you guys had was nice, it was a little odd as well. We did test the system and there was delays, there was a few errors where it came down to connections and then delays between responses and that was tested by Eric and Myself and we both noted it was going to be a waste of time using it, then we moved over to Kayako from that and found it to be a much better alternative.

    I will note criticize the software at all, all I can say it was "OK", it wasn't perfect, but it surely was not worth $89.95.

    I am not sure how well you guys have improved the system, but as we now have a more advanced option in place we see no need to revert into any other third party application.

    All I can say is best of luck to you and hope things come out well for other members, sadly I was just one of the more un-impressed ones.
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  28. #28
    I haven't used HostBill. I use WHMCS + WHMCS Live Chat Addon. WHMCS Live Chat Addon has some bugs which I mentioned on the WHMCS forums ages ago but nothing has been done about it

    Quote Originally Posted by HostXNow View Post
    I've noticed in the history it repeats every page like

    http://www.hostxnow.com/Untitled.png

    which is quite annoying. How to correct the problem? Also it seems the keywords for Google search engine are no longer showing?
    I'll be sticking with WHMCS + WHMCS Live Chat Addon though.
    Last edited by HostXNow_Chris; 05-17-2011 at 07:57 AM. Reason: fixed typo

  29. #29
    Quote Originally Posted by Sparrow-Sean View Post
    Hello Stardevelop, we actually ordered this add-on back on July the 3rd and we only used it for a month and then let it go, I cannot recall the error messages now but it was a long time ago and hence why I noted it as a "Waste of Time" but this came down to our testing between myself and Eric and we both found it pretty poor to where it came to LiveZilla or Kayako's Live Chat Services.

    The system you guys had was nice, it was a little odd as well. We did test the system and there was delays, there was a few errors where it came down to connections and then delays between responses and that was tested by Eric and Myself and we both noted it was going to be a waste of time using it, then we moved over to Kayako from that and found it to be a much better alternative.

    I will note criticize the software at all, all I can say it was "OK", it wasn't perfect, but it surely was not worth $89.95.

    I am not sure how well you guys have improved the system, but as we now have a more advanced option in place we see no need to revert into any other third party application.

    All I can say is best of luck to you and hope things come out well for other members, sadly I was just one of the more un-impressed ones.
    Thank you again for taking the time to elaborate regarding the issues you experienced with Live Help, it is appreciated. We have recently resolved a known issue related to the chat connection and missing responses when Live Help is installed as a WHMCS module. Once again, thank you the feedback.

  30. #30
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,482
    Thank you again for taking the time to elaborate regarding the issues you experienced with Live Help, it is appreciated. We have recently resolved a known issue related to the chat connection and missing responses when Live Help is installed as a WHMCS module. Once again, thank you the feedback.
    No worries

    I am sure the rest of the system will be fixed up soon @HostXNow
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  31. #31
    Quote Originally Posted by HostXNow View Post
    I haven't used HostBill. I use WHMCS + WHMCS Live Chat Addon. WHMCS Live Chat Addon has some bugs which I mentioned on the WHMCS forums ages ago but nothing has been done about it



    I'll be sticking with WHMCS + WHMCS Live Chat Addon though.
    We have responded to your thread over in the WHMCS forums. I apologise for the delay.

  32. #32
    Join Date
    Aug 2006
    Location
    Bangalore
    Posts
    27
    We use Hostbill for our onapp solution. Works smoothly as expected.

  33. #33
    Join Date
    Jul 2008
    Posts
    466
    HostBill is awesome looking for sure, though like all good things it's going to take some time before I'd trust it had been through the works enough times to start having my business depend upon it.
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  34. #34
    Quote Originally Posted by stardevelop View Post
    We have responded to your thread over in the WHMCS forums. I apologise for the delay.
    I corrected the code and now everything is working properly. I used the code from Admin Panel - HTML Code. Maybe you should update code so if WHMCS module is being used the correct code is provided.

    All good now. Thanks.

  35. #35
    Join Date
    Dec 2001
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    6,999
    Is HostBill better for OnApp?
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  36. #36
    Stick to WHMCS in your pocket, then use whatever you have to search for another just in case you don't what to loose what you will end up needing
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  37. #37
    Join Date
    Jan 2005
    Location
    Toronto, Canada
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    Quote Originally Posted by NexDog View Post
    Is HostBill better for OnApp?
    I would like to know as well - and i will assume WHMCS might be doing something to produce a tighter intergration with onAPP
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  38. #38
    Join Date
    Jan 2011
    Location
    India
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    WHMCS is my all time favourite because of its user friendly behaviour and vast opportunity to explore it according to one's requirement.

  39. #39
    Join Date
    Sep 2008
    Location
    Sydney Australia
    Posts
    580
    I'm currently with whmcs but am looking very closly at hostbill. Better order forms and better integration with my server providor (both rather subjective point i admit)

  40. #40
    Join Date
    May 2010
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    I have used both but WHMCS is the best. It has full control for admin and also nice order forms.
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