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  1. #1
    Join Date
    Feb 2011
    Location
    India
    Posts
    6

    18hrs of Downtime with Gigenet..!

    I am a new client of gigenet.
    Yesterday my gigenet server (IX 3450) went offline. So, I immidiately opened a support ticket regarding this. Within a few minutes I got reply from Erik.H saying that "Your server is doing a filesystem check now. I'll update you when I have more information." and then after sometime when I asked for any update, he said "Hello,
    I won't have more information for you until the filesystem check has completed.
    The server did not shut down correctly. On reboot this causes the filesystem to
    show as having errors. Often they're small, correctable errors. Sometimes,
    unfortunately, they aren't. I won't know until the checks complete, sorry."

    converation is still going on between us. but, the server is always down, almost died.

    I don't know what has caused this problem.
    But, my sites which usually gets huge traffic daily are now down ever since 18hrs. I am sad that am gonna lose many visitors due to this.

  2. #2
    Join Date
    Jan 2011
    Posts
    453
    Hello,

    FSCK ( File System Check ) may take long time to complete, if you have huge data in the server. It really depends on the size of the data in the server.
    Last edited by cptechie; 05-14-2011 at 05:27 AM. Reason: Typo
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  3. #3
    How much data did your site used? ~500GB?
    Agreed with cptechie user.

  4. #4
    Join Date
    Feb 2011
    Location
    India
    Posts
    6
    ya.. you're right.. the file system check was finished after 5hrs. but still some problems are there with network connectivity.

  5. #5
    Join Date
    Jan 2011
    Posts
    453
    Okay ! Good Luck for the recovery !
    " Your work is to discover your work and then with all your heart to give yourself to it. "

    That's the mark of a true professional !

  6. #6
    Join Date
    Oct 2007
    Posts
    4,332
    So you are saying that after 5 hours where the FSCK has been completed, a network connectivity issue causes your server to be inaccessible for another 13+ hours?

    I can understand the issue with FSCK but a network downtime of 13 hours?

    Maybe a Gigenet representative can clarify on the cause of this.
    [ James Lee - Cloud & Web Hosting Specialist 10+ Years WHT Veteran]

    [ Magento Performance Consultation by Magento Master ]

  7. #7
    Join Date
    May 2004
    Location
    India
    Posts
    439
    Problems with network connectivity ? Just your server or their whole network/subnet of yours ? I am checking coz I am considering the fact that your network config may have gone bad after the fsck. Ruling out that chance Why dont you get a KVM or so connected to your server and see what's going on.

  8. #8
    Join Date
    Feb 2011
    Location
    India
    Posts
    6
    21hrs gone. still they don't seem to be act fast. When I asked for my server, Erik says "Hello,

    I'll review what we have in stock and update this ticket when I know more."

    I am so sad of them

  9. #9
    Join Date
    Mar 2003
    Location
    /root
    Posts
    23,990
    It seems that this is not an issue with the gigenet network but a hardware problem of your server?

    Specially 4 U
    Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
    JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
    Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx

  10. #10
    Join Date
    Feb 2011
    Location
    India
    Posts
    6
    I've been facing both network connectivity and hardware problem.

  11. #11
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,861
    Quote Originally Posted by friendy View Post
    21hrs gone. still they don't seem to be act fast. When I asked for my server, Erik says "Hello,

    I'll review what we have in stock and update this ticket when I know more."

    I am so sad of them

    Did you ask for a new server?

    It doesn't sound like an issue with their network, I'm sure we'd have heard a lot more about it than just this post.

  12. #12
    Join Date
    Feb 2005
    Location
    localhost
    Posts
    5,473
    I would ask for a new server if its taking that long to solve the problem with your current one.
    Respectfully,
    Mr. Terrence

  13. #13
    Join Date
    Oct 2002
    Location
    /roof/ledge
    Posts
    28,090
    Moved to the dedicated server forum section from outages, as it's one server and not a provider's outage.
    Your one stop shop for decentralization

  14. #14
    We have experienced many harddisk failures with Gigenet as well.

  15. #15
    I was considering Gigenet as an option but it is concerning if they are having both network issues and harddisk failures. What would be the options if Gigenet is off the list which offer robust hardware options as well as a rock solid network?

  16. #16
    Join Date
    Mar 2005
    Location
    Chicago
    Posts
    61
    Gigenet is not having network issues.

    Hardware does tend to fail and I'm sorry this has happened to you. Would you care to talk to me privately at chris@gigenet.com and I'll take care of your situation and make sure you are happy? I hate when hardware fails and it leaves customers with downtime so I understand your situation.
    Chris Armer - Cloud Communications LLC
    GigeNETCLOUD.com GigeNET.com
    Phone: 1-800-561-2656 x 8106
    Email: chris.armer@gigenet.com

  17. #17
    Hello friendly - can you please pm or email (ryan.quinn@gigenet.com) your ticket or client ID so that I can take a look at your issue? I've briefly looked through the tickets and don't see anything that fits your description. We use only top quality hardware just as any other data center should so the fact that your having that issue should be a one-off type deal and I'd like you gave me the chance to correct it. Please forward along the appropriate info and I'll take a look and see what can be done.

  18. #18
    Join Date
    Sep 2003
    Location
    Chicago, IL
    Posts
    165
    Quote Originally Posted by onthego View Post
    I was considering Gigenet as an option but it is concerning if they are having both network issues and harddisk failures. What would be the options if Gigenet is off the list which offer robust hardware options as well as a rock solid network?
    I would like to take a second to offer some explanations. According to a study by Google, a hard drive life expectancy is between 1 to 5 years. They saw the most failure during the infancy stages and then close to the 5 year period. So, the idea that a brand new hard drive is best is a bad idea. It also depends heavily on the manufacturers batch and conditions. We only source our hardware from the same top quality providers as any other premium data center. Failures happen, I have had it happen to my own systems as well as others.

    When hardware fails the software is generally terrible at dealing with it and having proper backups and restore methods is the best solution to getting back online. We offer R1Soft for this purpose. We can take a inoperable system and have it back online usually within 2 hours coming from scratch.

    As for the network, I assume you are referring to the fact that one of our 10G circuits that had been up for 4 years died. We then experienced 30 minutes of regiional loss while it was repaired (90% of our customers were still up.) Looking at any of our competitors on the outage forums I dont see any that compare to having a 30 minute regional outage over a 4 year period. That is well beyond 99.9999% uptime

    We will make sure the issue here is solved and also continue providing a top quality network to our customers. If anyone has any questions please let us know.

  19. #19
    Join Date
    Nov 2002
    Location
    Chicago IL
    Posts
    900
    This outtage happened a few weeks ago and was very short and only affected part of the network
    the op was not affected by any sort of network outtage, he had interurpted an fsck

    Nice posts about the hard drives
    GigeNET
    Dedicated Servers + Cloud Servers + Colocation + DDOS Protection + IP Transit with FCP optimized routing
    Locations in Chicago Los Angeles and Ashburn

  20. #20
    Join Date
    Sep 2004
    Location
    Miami, FL
    Posts
    2,762
    Holy goodness! This thread just suddenly filled up with GigeNET people. LOL.

    When there was nobody around, there's like totally nobody at all from GigeNET but when 1 comes, the whole GigeNET comes. It's kinda intimidating to "gang up" on people like that. LOL. Just kidding guys.

    I'm sure 1 or 2 of you guys could handle this thread, don't have to go 4 people on this small thread which seems harmless.
    Aaron Ong
    Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
    Servers in Central, East/West Coast USA, EUROPE and ASIA
    Welltodo Century
    - www.welltodocentury.com

  21. #21
    In our defense Chris and I hadn't known the other was going to post just a funny coincidence. Personally I think its a good idea to have more posts like Winstyn's as it covers an issue that seems to often times be overlooked. Certainly not meant to be malicious in any sense.

    @op if your issue hasn't yet been resolved you have several choices of who you can reach out to

  22. #22
    Join Date
    Feb 2011
    Location
    India
    Posts
    6
    Gigenet is the worst dedicated server provider. My server goes down often bcoz of hardware failures. They've given a old server which lets my site down always.
    For me, this has been a worst service with maximum downtime so far with any other network.

  23. #23
    Quote Originally Posted by friendy View Post
    Gigenet is the worst dedicated server provider. My server goes down often bcoz of hardware failures. They've given a old server which lets my site down always.
    For me, this has been a worst service with maximum downtime so far with any other network.
    are you sure?
    gigenet is best company in industry
    that is not their fault. hardware fails occured. thats your fault (you need raid,backups,etc)
    i am gigenet customer for more than 2 years. i cant say anything just %100 uptime,quality network,<5 minutes support!

  24. #24
    Join Date
    Oct 2010
    Posts
    74
    Quote Originally Posted by fixxxer View Post
    are you sure?
    gigenet is best company in industry
    that is not their fault. hardware fails occured. thats your fault (you need raid,backups,etc)
    i am gigenet customer for more than 2 years. i cant say anything just %100 uptime,quality network,<5 minutes support!
    I'm a brand new gigenet customer (1 week old) so far no issues, agree with the support times as well. Though this thread did catch my attention (after I signed up), hopefully I won't run into any issues.

  25. #25
    Join Date
    Mar 2005
    Location
    Chicago
    Posts
    61
    Hello Friendly,

    I'm very sorry this has happened to you. Hardware can be very frustrating when it doesn't operate correctly.

    I always handle customers when they have issues and have absolutely no problem with talking to you at length about what we can do to prevent any more issues for you.

    chris@gigenet.com is my email so please do email me and I will most definitely take care of you.
    Chris Armer - Cloud Communications LLC
    GigeNETCLOUD.com GigeNET.com
    Phone: 1-800-561-2656 x 8106
    Email: chris.armer@gigenet.com

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