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05-14-2011, 05:22 AM #1Newbie
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- Feb 2011
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18hrs of Downtime with Gigenet..!
I am a new client of gigenet.
Yesterday my gigenet server (IX 3450) went offline. So, I immidiately opened a support ticket regarding this. Within a few minutes I got reply from Erik.H saying that "Your server is doing a filesystem check now. I'll update you when I have more information." and then after sometime when I asked for any update, he said "Hello,
I won't have more information for you until the filesystem check has completed.
The server did not shut down correctly. On reboot this causes the filesystem to
show as having errors. Often they're small, correctable errors. Sometimes,
unfortunately, they aren't. I won't know until the checks complete, sorry."
converation is still going on between us. but, the server is always down, almost died.
I don't know what has caused this problem.
But, my sites which usually gets huge traffic daily are now down ever since 18hrs. I am sad that am gonna lose many visitors due to this.
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05-14-2011, 05:25 AM #2Web Hosting Evangelist
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- Jan 2011
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- 453
Hello,
FSCK ( File System Check ) may take long time to complete, if you have huge data in the server. It really depends on the size of the data in the server.Last edited by cptechie; 05-14-2011 at 05:27 AM. Reason: Typo
" Your work is to discover your work and then with all your heart to give yourself to it. "
That's the mark of a true professional !
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05-14-2011, 05:45 AM #3Disabled
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- Apr 2011
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How much data did your site used? ~500GB?
Agreed with cptechie user.
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05-14-2011, 05:47 AM #4Newbie
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- Feb 2011
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ya.. you're right.. the file system check was finished after 5hrs. but still some problems are there with network connectivity.
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05-14-2011, 06:00 AM #5Web Hosting Evangelist
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- Jan 2011
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Okay ! Good Luck for the recovery !
" Your work is to discover your work and then with all your heart to give yourself to it. "
That's the mark of a true professional !
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05-14-2011, 06:02 AM #6Cloud & Web Hosting Specialist
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- Oct 2007
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- 4,332
So you are saying that after 5 hours where the FSCK has been completed, a network connectivity issue causes your server to be inaccessible for another 13+ hours?
I can understand the issue with FSCK but a network downtime of 13 hours?
Maybe a Gigenet representative can clarify on the cause of this.[ James Lee - Cloud & Web Hosting Specialist • 10+ Years WHT Veteran]
[ Magento Performance Consultation by Magento Master ]
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05-14-2011, 06:04 AM #7
Problems with network connectivity ? Just your server or their whole network/subnet of yours ? I am checking coz I am considering the fact that your network config may have gone bad after the fsck. Ruling out that chance Why dont you get a KVM or so connected to your server and see what's going on.
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05-14-2011, 08:36 AM #8Newbie
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- Feb 2011
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21hrs gone. still they don't seem to be act fast. When I asked for my server, Erik says "Hello,
I'll review what we have in stock and update this ticket when I know more."
I am so sad of them
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05-14-2011, 09:10 AM #9The Linux Specialist
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- Mar 2003
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It seems that this is not an issue with the gigenet network but a hardware problem of your server?
Specially 4 U
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05-14-2011, 09:35 AM #10Newbie
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I've been facing both network connectivity and hardware problem.
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05-14-2011, 11:50 AM #11Web Hosting Master
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05-14-2011, 11:57 AM #12Web Hosting Guru
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- Feb 2005
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I would ask for a new server if its taking that long to solve the problem with your current one.
Respectfully,
Mr. Terrence
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05-17-2011, 08:06 AM #13
Moved to the dedicated server forum section from outages, as it's one server and not a provider's outage.
Your one stop shop for decentralization
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05-17-2011, 11:59 AM #14Junior Guru
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- May 2004
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We have experienced many harddisk failures with Gigenet as well.
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05-17-2011, 12:02 PM #15Newbie
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- Jun 2008
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- 18
I was considering Gigenet as an option but it is concerning if they are having both network issues and harddisk failures. What would be the options if Gigenet is off the list which offer robust hardware options as well as a rock solid network?
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05-17-2011, 12:07 PM #16Eternal Member
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- Mar 2005
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- Chicago
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Gigenet is not having network issues.
Hardware does tend to fail and I'm sorry this has happened to you. Would you care to talk to me privately at chris@gigenet.com and I'll take care of your situation and make sure you are happy? I hate when hardware fails and it leaves customers with downtime so I understand your situation.Chris Armer - Cloud Communications LLC
GigeNETCLOUD.com GigeNET.com
Phone: 1-800-561-2656 x 8106
Email: chris.armer@gigenet.com
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05-17-2011, 12:07 PM #17Newbie
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- Feb 2011
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- Chicago
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Hello friendly - can you please pm or email (ryan.quinn@gigenet.com) your ticket or client ID so that I can take a look at your issue? I've briefly looked through the tickets and don't see anything that fits your description. We use only top quality hardware just as any other data center should so the fact that your having that issue should be a one-off type deal and I'd like you gave me the chance to correct it. Please forward along the appropriate info and I'll take a look and see what can be done.
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05-17-2011, 12:20 PM #18WHT Addict
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I would like to take a second to offer some explanations. According to a study by Google, a hard drive life expectancy is between 1 to 5 years. They saw the most failure during the infancy stages and then close to the 5 year period. So, the idea that a brand new hard drive is best is a bad idea. It also depends heavily on the manufacturers batch and conditions. We only source our hardware from the same top quality providers as any other premium data center. Failures happen, I have had it happen to my own systems as well as others.
When hardware fails the software is generally terrible at dealing with it and having proper backups and restore methods is the best solution to getting back online. We offer R1Soft for this purpose. We can take a inoperable system and have it back online usually within 2 hours coming from scratch.
As for the network, I assume you are referring to the fact that one of our 10G circuits that had been up for 4 years died. We then experienced 30 minutes of regiional loss while it was repaired (90% of our customers were still up.) Looking at any of our competitors on the outage forums I dont see any that compare to having a 30 minute regional outage over a 4 year period. That is well beyond 99.9999% uptime
We will make sure the issue here is solved and also continue providing a top quality network to our customers. If anyone has any questions please let us know.
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05-17-2011, 12:35 PM #19Web Hosting Master
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This outtage happened a few weeks ago and was very short and only affected part of the network
the op was not affected by any sort of network outtage, he had interurpted an fsck
Nice posts about the hard drivesGigeNET
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05-17-2011, 01:42 PM #20Web Hosting Master
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Holy goodness! This thread just suddenly filled up with GigeNET people. LOL.
When there was nobody around, there's like totally nobody at all from GigeNET but when 1 comes, the whole GigeNET comes. It's kinda intimidating to "gang up" on people like that. LOL. Just kidding guys.
I'm sure 1 or 2 of you guys could handle this thread, don't have to go 4 people on this small thread which seems harmless.Aaron Ong
Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
Servers in Central, East/West Coast USA, EUROPE and ASIA
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05-17-2011, 02:02 PM #21Newbie
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In our defense Chris and I hadn't known the other was going to post just a funny coincidence. Personally I think its a good idea to have more posts like Winstyn's as it covers an issue that seems to often times be overlooked. Certainly not meant to be malicious in any sense.
@op if your issue hasn't yet been resolved you have several choices of who you can reach out to
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05-30-2011, 05:28 AM #22Newbie
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- Feb 2011
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- India
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- 6
Gigenet is the worst dedicated server provider. My server goes down often bcoz of hardware failures. They've given a old server which lets my site down always.
For me, this has been a worst service with maximum downtime so far with any other network.
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05-30-2011, 06:28 AM #23WHT Addict
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- Mar 2009
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- 119
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05-30-2011, 10:36 PM #24Junior Guru Wannabe
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05-30-2011, 11:14 PM #25Eternal Member
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Hello Friendly,
I'm very sorry this has happened to you. Hardware can be very frustrating when it doesn't operate correctly.
I always handle customers when they have issues and have absolutely no problem with talking to you at length about what we can do to prevent any more issues for you.
chris@gigenet.com is my email so please do email me and I will most definitely take care of you.Chris Armer - Cloud Communications LLC
GigeNETCLOUD.com GigeNET.com
Phone: 1-800-561-2656 x 8106
Email: chris.armer@gigenet.com
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