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Thread: Enotch down

  1. #1
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    Enotch down

    my Vps WITH ENOTCH is down for almost a week and they still say that they are working on it

  2. #2
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    Apr 2009
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    1 week is a pretty long time, what caused your site to go down?

  3. #3
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    May 2011
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    Thumbs down

    1 week !! It does not seems good to me ...

    How many months you were with them?

    Are they still answering your tickets

  4. #4
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    Quote Originally Posted by uasuas View Post
    my Vps WITH ENOTCH is down for almost a week and they still say that they are working on it
    It's pretty long time. Ask them the reason if they are replying your ticket then may be a solid reason for it.
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  5. #5
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    Apr 2011
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    Do you know the cause? Hardware, abuse, software issue?

  6. #6
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    May 2011
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    1 week is too much, have you asked the reason that is taking this much time.

  7. #7
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    We have been having issues with the STORM server which increased earlier this week with a raid card failure. This is one of the oldest servers in our openvz line and we actually have been working to move customers off of our older platform and onto newer servers featuring 5520 or 5620 CPU's. Part of the problem has been in regards to the delay in IP migration by some customers as well.

    We expect to have the replacement card later today.

    This server has hardware RAID 10 so we were not able to just take the disks and attach to another server for access.

    We will issue credits and provide a full root cause and plan of action once this has been resolved.

  8. #8
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    still down, no progress yet

  9. #9
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    May 2009
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    Are they working on it? I don't know what could possibly went wrong to cause a week of downtime.
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  10. #10
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    Mar 2011
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    One week down time seems pretty insane without no contact or update of saying something happen..

    I hope you had a up to date back up and your looking for a new provider? I personally couldn't see being down for a week without no notice or assistance and then sticking with them. :/

    Good luck, I hope everything works out.. and I hope you don't obtain any data loss, but with a week+ down time, it might be a hardware issue or a data issue and there trying to replace it, that's the only thing i could think of for having a week+ down time, unless a server bill didn't get paid?

    What could cause a week down time; that they wouldn't announce? Any ideas?
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  11. #11
    Join Date
    Feb 2010
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    that's what i was thinking about. they are replacing data and putting the buck up maybe this will take up to 15 days what do u think

  12. #12
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    Sep 2006
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    Quote Originally Posted by FN-Mark View Post

    What could cause a week down time; that they wouldn't announce? Any ideas?
    Waiting on parts due to no replacement on hand, but why not announce that?
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  13. #13
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    another day past now its 8 days of server down, now recovery yet

  14. #14
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    May 2008
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    Has Enotch explained what happend? If so would you mind sharing it?

  15. #15
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    This is their reply

    "There is an issue where the raid volume is not mounting after fsck. Datacenter admins are working on it to get the server online, which will be fixed in next few hours"

  16. #16
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    Jan 2011
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    Varna, Bulgaria
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    If you have backups of your data, ask them to provision a new VPS for you on a new node and then you can restore your backups. If you don't have backups and really need the data that is in that VPS you have no choise but sit and wait.

  17. #17
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    no reply to the support tickets and online help, dont know what they are doing from last 9 days, and how much more time they need to online the server

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