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Thread: Page-Zone

  1. #1

    Page-Zone

    Has there been any news about page-zone.com lately? I have a small reseller account there. The ticket I opened a couple of days ago is unanswered. They have some unhappy people in their forum.

  2. #2
    Join Date
    Oct 2007
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    Are those ticket directed to their Support department or Sales/Billing?

    Sales and Billing may take some time to be responded but if it is the Support department, I will be worried about it.

    My advise is to take backups of all your accounts with them just in case anything happens.
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  3. #3
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    Always remember to Backup your account no matter what the case.

    AS JLHC said, if it's Sales & Billing, then it might take a little longer than usual but if it's under Support, they should get it done for you relatively fast.

    AGAIN, BACKUP EVERYTHING!!! Even if they are still around, do a backup!
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  4. #4
    Quote Originally Posted by neumannu47 View Post
    The ticket I opened a couple of days ago is unanswered.
    Support tickets should be answered within hours.
    You should backup websites data and keep a copy on your computer in case there's problem with server.
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  5. #5
    There are only a couple of sites that are a concern. One is a forum using phpBB. What I don't understand about cPanel is that it says the full backup cannot be used to restore a site. Do I do a full backup, do I do a backup within cPanel (4 backups), or do I do a backup within phpBB? What's the safest solution? All of the above?

    It's a little OT, but is there a phpBB plug-in or other utility that will make a single-file backup of the entire forum?

  6. #6
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    Quote Originally Posted by neumannu47 View Post
    There are only a couple of sites that are a concern. One is a forum using phpBB. What I don't understand about cPanel is that it says the full backup cannot be used to restore a site. Do I do a full backup, do I do a backup within cPanel (4 backups), or do I do a backup within phpBB? What's the safest solution? All of the above?

    It's a little OT, but is there a phpBB plug-in or other utility that will make a single-file backup of the entire forum?
    I will suggest you to perform a full cPanel backup which will contain everything in your cPanel account.

    You as a reseller cannot restore a full cPanel backup yourself but any hosting provider running on cPanel/WHM can restore it for you (provided that they are a real hosting provider who has root access to their servers and not any of those alpha or master resellers).
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  7. #7
    Join Date
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    Another problem again. You can start looking for a better provider now else your business will suffer or will be a mess too. Also, take their advices, backup everything now.

  8. #8
    Is two weeks too long to wait for a response to a support ticket?

  9. #9
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    Quote Originally Posted by JLHC View Post

    You as a reseller cannot restore a full cPanel backup yourself:
    Resellers can if the host uses Zamfoo the tool is called Zamfoo Migr@tor just a neat tool If the host doesn't use Zamfoo then you would be correct and I'm sure thats what you were refereeing to.
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  10. #10
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    Quote Originally Posted by semoweb View Post
    Resellers can if the host uses Zamfoo the tool is called Zamfoo Migr@tor just a neat tool If the host doesn't use Zamfoo then you would be correct and I'm sure thats what you were refereeing to.
    Yep I am referring to the original cPanel/WHM features. Not too sure about Zamfoo since it is a third-party plugin and not official.
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  11. #11
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    Quote Originally Posted by JLHC View Post
    Yep I am referring to the original cPanel/WHM features. Not too sure about Zamfoo since it is a third-party plugin and not official.
    Thanks to plugins making original things even better
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  12. #12
    Page-zone continues to deteriorate. I have a phpBB forum left there. When I go to the page, I get an "Internal Server Error." When I try to do a cPanel backup, the file is 0 bytes. The forum is installed on my new server, but the database is 10 days out of date.

    The owner of PZ still logs in to WHT regularly, so it doesn't make sense why these problems continue. They are not responding to emails or trouble tickets. The problem would probably be solved by rebooting the server.

  13. #13
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    Quote Originally Posted by neumannu47 View Post
    Page-zone continues to deteriorate. I have a phpBB forum left there. When I go to the page, I get an "Internal Server Error." When I try to do a cPanel backup, the file is 0 bytes. The forum is installed on my new server, but the database is 10 days out of date.

    The owner of PZ still logs in to WHT regularly, so it doesn't make sense why these problems continue. They are not responding to emails or trouble tickets. The problem would probably be solved by rebooting the server.
    Hello,

    There could be something in the page causing it to hit mod sec or something else they have implemented causing this error to output.

    A reboot necessarily wont fix it.
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  14. #14
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    Quote Originally Posted by semoweb View Post
    Hello,

    There could be something in the page causing it to hit mod sec or something else they have implemented causing this error to output.

    A reboot necessarily wont fix it.
    Or permissions issues/htaccess issues if its suphp.
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  15. #15
    Quote Originally Posted by neumannu47 View Post
    Page-zone continues to deteriorate. I have a phpBB forum left there. When I go to the page, I get an "Internal Server Error." When I try to do a cPanel backup, the file is 0 bytes. The forum is installed on my new server, but the database is 10 days out of date.
    I'm still hosed from the hacker attack on Page-Zone three weeks ago. Page-Zone took down the server, disabled all services including FTP and ssh, then brought back some but not all of the customers' access. Since I'm in the "not all" category for whatever reason, I've still got no cPanel, no FTP, no ssh, no access to my content, nada.

    Even worse, my credit card hit its expiration date in the middle of the down-time. And whatever re-registration URL email they sent me to update my information is stuck in my email on the server that they've cut. So I can't get to my content, and even if they *do* eventually restore services to the rest of their customers, they probably won't activate mine because of the expired card information.

    And, of course, no response to emails or my three support tickets. Really disappointing result after several years of pretty reliable service.

  16. #16
    One of the remaining accounts on the server is a lawyer. He just called asking why he's not receiving email. (He was not moved because I don't have access to his domain record.) He is not happy.

    I just logged into WHM to see if there was anything I could do for him, and I got this error message:

    "The / partition on this server is running out of disk space. WHM operation has been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition."

  17. #17
    I tried to edit, but I missed the 15-minute window.

    EDITED TO ADD: Apparently the drive is full. If everyone who has moved their accounts would FTP into the PZ servers and delete files from their PZ accounts, the people who have not yet moved might be able to get their email. I don't know Linux servers that well, but that seems like a helpful thing to do, particularly on southbend-11.pgzn.com. I've deleted at least 500MB of files, but either the server has not recognized the deletions yet, or it was not enough to make a difference.

  18. #18
    Join Date
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    Sorry to hear about your troubles. Have you tried contacting them via WHT? As you said, they are apparently still active as the last login shows 5/24:

    http://www.webhostingtalk.com/member.php?u=15364

  19. #19
    Yes, I did. No response. Fortunately I was able to retrieve all of my accounts, including this lawyer's account. However, because the email is not working, the lawyer has not received any email today. He is not happy about that, and he is not the kind of guy I would want mad at me. I made it very clear to him that it wasn't my doing.

  20. #20
    It's looking bad. Apparently the hard drive is full.

    http://southbend-11.pgzn.com/

    The status page:

    http://www.page-zone.com/client/serverstatus.php

  21. #21
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    Have you received a response from them yet regarding the issue?

    To be honest, I would be very concerned about this and would suggest to run away as quickly as you can, if it is infact the full capcity of the hard drive being filled and not just tmpdsk. Letting that happen is extremely irresponsible on the hosts part.
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  22. #22
    Quote Originally Posted by eLief View Post
    Have you received a response from them yet regarding the issue?

    To be honest, I would be very concerned about this and would suggest to run away as quickly as you can, if it is in fact the full capacity of the hard drive being filled and not just tmpdsk. Letting that happen is extremely irresponsible on the hosts part.
    No, and I'm not really expecting one. I've moved all of my sites. My only purpose for posting here is for the benefit of the community.

    Even though I've prepaid for a year, I'm not sure that I'm going to take any further action. It's not worth the money, but it may be worth the principle.

  23. #23
    I have a different problem public ip's from my home area can not resolve to their servers (maybe they have blocked them)..and they are not replying tickets as old as six weeks.It is true in the last 3 months page zone has deteriorated. Has any one here had a similar problem?

  24. #24
    I'm in the same boat, site down for 6 weeks, no response. Sadly, it is backed up on the server...so I am hoping at least for access to the backup file sometime soon.

  25. #25
    Still no reply from Page-Zone.....this is a real concern for those who still have accounts left with this company. After years of good service and support from these guys they have all of a sudden left customers in the lurch for almost 2 months now.....I am tired of trying to get any type of response from them, no explanation...nothing. Even a sorry we are working on it would be nice.... but not sure if they are..... not good.

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