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  1. #1
    Join Date
    Jul 2004
    Posts
    325

    rackspace doesn't care about spam

    i've been receiving spam for a few months, every time i'll send an email to rackspace, not a single response.. just continues. i remember that every time i get an email from the upstream about spam (hasn't happened in years), i would immediately figure out what's going on and reply but rackspace just doesn't care. i also remember having an issue with them removing me off their own list and they wouldn't, they'd keep emailing me and emailing me, i dont remember how i got removed but i think i threatened something.

    anyone else experience this with this overpriced company?
    Providing World-Class Unnecessary Comments Since Birth.

  2. #2
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Do you mean that a server on their network is sending you spam, and their abuse department is not responding to this?

  3. #3
    Join Date
    Jul 2004
    Posts
    325
    both.

    "every time i'll send an email to rackspace, not a single response.."
    Providing World-Class Unnecessary Comments Since Birth.

  4. #4
    Join Date
    Apr 2011
    Posts
    351
    Report them if that's the case, it's against abuse and spam policies.

  5. #5
    Join Date
    Jul 2004
    Posts
    325
    who do i report them to?
    Providing World-Class Unnecessary Comments Since Birth.

  6. #6
    Join Date
    Mar 2008
    Posts
    8,872
    Quote Originally Posted by jeev View Post
    both.

    "every time i'll send an email to rackspace, not a single response.."
    Are you sure they are getting your emails? If you are sending from a domain on that server with spam issues they may not be getting it. Are you opening a support ticket? or simply forwarding an email?

    If you are just sending an email are you getting an automated reply with a ticket number?
    Currently hosting with Big Brain Global Networks

  7. #7
    Join Date
    Jul 2004
    Posts
    325
    THIS IS AN AUTOMATED-RESPONSE



    Please read carefully! This may be the only response we send you.



    Thank you for writing the Rackspace AUP Department. We will make every

    effort to investigate all reports of abusive activity in a timely

    manner. The information that you have submitted will be used to

    investigate the incident for violations of our Acceptable Use Policy,

    which you can view at:

    ...
    Providing World-Class Unnecessary Comments Since Birth.

  8. #8
    Join Date
    Sep 2004
    Location
    Miami, FL
    Posts
    2,762
    Aaron Ong
    Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
    Servers in Central, East/West Coast USA, EUROPE and ASIA
    Welltodo Century
    - www.welltodocentury.com

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