so, i pay for a VPS then you apply my credit by refunding my money?
OR i don't get a refund but i can apply the credit to other services?
just4sc, how's the service besides them not honoring your upgrades?
It's actually misleading...you don't get the VPS free....you just get credit to pay for future services.
As for the service, I have two accounts and the customer service is really bad - even for a discount VPS. I have two others that are slightly more expensive but the response is great.
Anyway, I've had trouble logging into the servers and control panels. It takes them about three to four days to get those resolved. Sometimes the response is okay but they don't read your tickets completely so it kind of negates it. I also noticed that it seems like recently they average hundreds of thousands of trouble tickets daily so if that's the case your request for the billing credit will probably not get done quickly, if at all.
As for the speed of the servers. Sometimes it's okay but half the time I've noticed that it's really slow. Granted I don't access 24/7 but the times that I've tried it was slow half the time. They did say they were having problems with one of the servers/lines but still. It took more than 12 hours to get it fixed.
So.......the price is great but everything else...well, it is a hit or miss....just search these forums and you will get a feel of the service.