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  1. #1

    Unhappy Web Host Suddenly Shut Down - Can I Retrieve Files?

    Hello,

    I developed a website for a client who was hosted on 365-hosting.com

    Out of the blue, her site went down, and I found out that the company decided to shut down. I could no longer log in to cpanel.

    The problem is, my client made a whole bunch of pages and entries on her website(wordpress), and all that hard work is now inaccessible. Is there any way to get those files so we can get her site back without having to start from scratch?

    I tried emailing them but they will not respond.

    Please help! I don't want to tell my client that all her hard work just went down the drain.

  2. #2
    Join Date
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  3. #3
    Like I said, I tried emailing them but they don't seem keen on responding.

  4. #4
    Join Date
    Nov 2009
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    Quote Originally Posted by Technogrim View Post
    Like I said, I tried emailing them but they don't seem keen on responding.
    Can you recover parts of the site Via Google Cache?

    This is another prime subject on the fact, everyone should keep their OWN backups.

  5. #5
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    Chances are that there isn't going to be anything you can do, you may get lucky and the "new" provider will have a copy of the data but I personally wouldn't hold my breath.

    SLDHosting is unfortunately right ... If your site is important to you then you should keep your own regular backup of the site no matter what your provider promises you or you're setting yourself up for failure.
    Michael Denney - MDDHosting LLC
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    http://www.mddhosting.com/

  6. #6
    Join Date
    Mar 2009
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    LAX, DAL, MIA, ATL, ORD
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    Quote Originally Posted by Technogrim View Post
    Hello,

    I developed a website for a client who was hosted on 365-hosting.com

    Out of the blue, her site went down, and I found out that the company decided to shut down. I could no longer log in to cpanel.

    The problem is, my client made a whole bunch of pages and entries on her website(wordpress), and all that hard work is now inaccessible. Is there any way to get those files so we can get her site back without having to start from scratch?

    I tried emailing them but they will not respond.

    Please help! I don't want to tell my client that all her hard work just went down the drain.
    Ouch, your data is gone next time I'm sure you will be sure to research a stable host and back up your own data as well.

    Or "and" your clients data.

  7. #7
    read hosting365.com by mistake (dyslexic?) and was confused initially (now trading as www.sungardas.ie). Did you recover your files?
    >>> Guard your data with VPS Backup Solutions
    >>> Resell Domains for profit

  8. #8
    Join Date
    Jan 2010
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    so cal
    Posts
    232
    Well, all you can really do is wait till you hear a response from them. Next time just make sure you backup your files.

  9. #9
    Join Date
    Sep 2004
    Location
    Smade's Inn
    Posts
    1,021
    If you have no backups of your own (which I fear is the case) then unless this new rebrand has a backup you're stuck seeing if Google's Cache or Archive might have some of the code saved.

    Lesson: Always keep your own backups. ALWAYS.
    WHT is now used as the Universal Hosting Helpdesk.

  10. #10
    Join Date
    Feb 2010
    Location
    Jakarta
    Posts
    1,098
    Is the server and all services completely shut down? if the MySQL service is still UP, you may connect to it via SQL software and dump all the database.

    By the way, don't you have any backups at all? If only you (or your client) have it, you could just restore it somewhere on new host provider.
    Web Hosting Business Guide Book - Getting & Managing Your First 1,000 Clients in Web Hosting
    Enter Your cPanel Login & We'll Back It Up, Every Day! - SiteAutoBackup.Com
    Got WHM instead? Enter your WHM login and we'll backup everything, everyday. It's simple.

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