Sorry I just saw this post. Let me clarify some of the concerns here:
The server was indeed down as it had entered a read-only state and a FSCK had to be done. Our usual policy is to maintain our website/client area and clients' websites on different servers for redundancy purposes. Unfortunately this time around, our website was also hosted on the same server, because a few weeks back we had decided to migrate clients over from a less powerful server.
This meant that our website and client area were both inaccessible throughout the downtime - however we did keep in contact with some clients through email. Once the server was brought back online, we immediately posted an Announcement to update affected clients of what happened, as well as their eligibility for a free month's worth of hosting per our Service Level Agreement.
The problem has since been resolved about 12 hours ago and all websites are backup and running again. We will be pushing to transfer our website and client area to a different server by this weekend to keep in alignment with our usual policy of redundancy.
Let me take this opportunity to clarify that this is not typical of our hosting service as hard-drive errors can occur from time to time to all providers. That being said, we are sincerely apologetic about the downtime as it had been rather prolonged and has caused great inconvenience to our affected clients.