Results 1 to 17 of 17
  1. #1

    Namecheap hosting is destroying my business

    I made the huge mistake to use namecheap shared hosting to host my business website.

    I had several downtimes during the last 2-3 days, they didn't even monitor their servers, I had to tell them each time.

    First they said they fixed the issue after 1 hours downtime, then a few hours later, down again for hours.

    Then they told me that they found the issue, and the reason was another user abusing the resources. I asked them to monitor the situation. Another user shouldnt be able to use all of the resources on a server. If this is like that, there's a misconfiguation on the server.

    Several hours later my website's still unavailable.

    Ridiculous experience!

    I hope it wont deindex or punish my site in google for so many hours downtime.

    They just cant fix it!

  2. #2
    Join Date
    Feb 2011
    Location
    Nirvana
    Posts
    1,391
    Time to change hosts?

    And perhaps avoid companies with the word 'Cheap" in their name

    Hopefully you didn't pay a year or more in advance.
    www.websitemagick.com "Add a little Magick to your Website"
    IwebNews.net

  3. #3
    Join Date
    Nov 2008
    Location
    Florida, U.S
    Posts
    1,686
    Namecheap is known for domains, not for hosting.. Much like Godaddy. I would choose them to register a domain name, but never to host a website.
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  4. #4
    Join Date
    May 2011
    Location
    Bristol, UK
    Posts
    482
    as said above time to move. Put it this way, big companies offer over services just for the money, its not like they have to monitor anything because loosing a customer doesnt matter for them, its nothint to them

  5. #5
    is there any "domain company" good/acceptable at hosting?
    StableHost.com - Home to over 23,000 websites.
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  6. #6
    Join Date
    Apr 2011
    Location
    Philippines
    Posts
    301
    Quote Originally Posted by HostLeet View Post
    Namecheap is known for domains, not for hosting.. Much like Godaddy. I would choose them to register a domain name, but never to host a website.
    I agree. They have a great service when it comes to domain registration but maybe not on hosting. You can't be the best on both worlds.

  7. #7
    How long have you been using Namecheap?

    I guess the solution is to change hosting company asap.
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  8. #8
    Join Date
    Mar 2011
    Location
    Balkans
    Posts
    153
    Quote Originally Posted by HostLeet View Post
    Namecheap is known for domains, not for hosting.. Much like Godaddy. I would choose them to register a domain name, but never to host a website.
    I also second this. They are just great at domain registration. But for hosting you should have chosen someone else.

  9. #9
    Join Date
    Aug 2006
    Location
    somewhere around
    Posts
    210
    Google won't punish your site for only some hours of downtime.
    Also I know that is frustrating to see something like this ... but if some hours of downtime are so important for you ... that means you are making money ... making money ... move to another provider to resolve this issue.
    Coupon Site Script - Turnkey Affiliate Moneymaking Business

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  10. #10
    Join Date
    Jan 2011
    Location
    London
    Posts
    603
    Its time to change your host. Namecheap is good company for domain registration but not so good for hosting. You should choose the best hosting company for your business. Try to avoid shared hosting, its better if you can afford a dedicated host.

  11. #11
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,857
    Quote Originally Posted by PascalJenkins View Post
    I made the huge mistake to use namecheap shared hosting to host my business website.

    I had several downtimes during the last 2-3 days, they didn't even monitor their servers, I had to tell them each time.

    First they said they fixed the issue after 1 hours downtime, then a few hours later, down again for hours.

    Then they told me that they found the issue, and the reason was another user abusing the resources. I asked them to monitor the situation. Another user shouldnt be able to use all of the resources on a server. If this is like that, there's a misconfiguation on the server.

    Several hours later my website's still unavailable.

    Ridiculous experience!

    I hope it wont deindex or punish my site in google for so many hours downtime.

    They just cant fix it!
    Pascal,

    Can you let me know any ticket or chat IDs related to this? There isn't a domain listed in your profile and a quick search doesn't pull anything up.

    We do monitor all of our servers 24x7.

    Matt
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.namecheap.com - hosting from a registrar DONE RIGHT!

  12. #12
    Join Date
    Jul 2009
    Posts
    61
    I know from experience that an abusive shared hosting user can cause immediate problems for any host. It can be caused by a runaway query, a badly written script, and a host of other reasons. Usually we would be able to identify said user quickly and TOS / suspend the account for violations and get others back up very quickly. Several hours is just unacceptable.

  13. #13
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,882
    Have you ever considered keeping them as your domain registrar but moving your hosting elsewhere?
    XeHost.net - Hosting websites since 1999!
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  14. #14
    I agree with the others, I love their domain service, I tried out their hosting before, didnt work out so well, but I still use their domain service.

  15. #15
    Join Date
    Oct 2010
    Posts
    1,784
    Quote Originally Posted by aditd View Post
    Google won't punish your site for only some hours of downtime.
    I was thinking the same thing.
    Hosting is like a box of chocolates, you never know what you're gonna get.

  16. #16
    Quote Originally Posted by PascalJenkins View Post
    I made the huge mistake to use namecheap shared hosting to host my business website.
    I love namecheap for domains, but there is a difference in cheap domains and cheap hosting. Cheap hosting and business websites do not go along together. Get a better host. I would suggest MediaLayer or MDDHosting.
    My personal blog -- rubiverse.net

  17. #17
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Quote Originally Posted by PascalJenkins View Post

    Then they told me that they found the issue, and the reason was another user abusing the resources. I asked them to monitor the situation. Another user shouldnt be able to use all of the resources on a server.
    Although this type of issue can happen anywhere, you run a higher risk of this happening when you go with web hosts who claim to offer unlimited diskspace or who offer unrealistic web hosting packages. Often times, those times of services attract more customers who are looking to either abuse the service or push those invisible limits to the limit (thus increasing the chances of you landing on an overloaded server).
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