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  1. #1

    Live Chat Software

    I know the hotly debated what is the best live chat software has come up a few times, but what about these new ones that include these new XMPP/jabber "open" solutions.

    No more being locked down to the windows only application many good (great) old software still holds to heart (kayako grr).

    So:
    zopim
    olark
    oggchat

    The above three seem very good in their own ways, but none of them let you host it on your own server or offer an owned licenses solution. Huge let down imo, anyone know of anything reasonable?

    p.s. I found one which lets you host and buy it our right for $400 (rip off) for only a basic function of a webform and XMPP backend. The interface looks pathetic and so does their website.

    Regards.

  2. #2
    Join Date
    Aug 2006
    Location
    somewhere around
    Posts
    210
    I use LiveZilla for live support and for me as long as the visitor can pop up an window and talk to me ... I can do support.

  3. #3
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,879
    I'd recommend Kayako Live Response for you

  4. #4
    Join Date
    Apr 2011
    Location
    PHP
    Posts
    17
    I use LiveZilla and it's great, also has rich base function feature. And hosted in own server.

  5. #5
    Shameful, no one actually read. We've been with Kayako for over 3 years, but their live support is still a windows only application even after our request 3 years ago and I'm assuming many more from others.

    That's why these new XMPP/Jabber based chat software is of interest.

    Regards.

  6. #6
    Join Date
    Aug 2010
    Location
    Indonesia
    Posts
    205
    maybe you can look for LiveZilla

  7. #7
    I'd recommend LiveZilla , effective Live Chat Software

  8. #8
    Hi Andrew,

    May I ask why you are interested to host the live chat software on your own servers?

    Thanks.

    Avin

  9. #9
    Join Date
    Jul 2009
    Location
    Kshatriya
    Posts
    2,605
    Quote Originally Posted by AHN-Andrew View Post
    That's why these new XMPP/Jabber based chat software is of interest.
    Also I want to use XMPP/Jabber based chat software because of I can't provide live chat through PC but I can provide live chat thorough my mobile(using jabber)

  10. #10
    Join Date
    Jan 2011
    Location
    India
    Posts
    1,446
    livezilla will be the best software for live chat

  11. #11
    Join Date
    Jan 2011
    Posts
    51
    I don't defined solution attaching instruction.

  12. #12
    Join Date
    Dec 2009
    Location
    Atlanta, GA, USA
    Posts
    10
    Livezilla has always been my app of choice for webchats. Its easy to setup, easy to teach, and most importantly, easy for the client to figure out.

  13. #13
    Livezilla is the best support i can get

  14. #14
    Join Date
    Jan 2007
    Posts
    75
    Hi,

    Seems like no one is reading what the OP is after ? :-) Anyways Andrew have you checked comm100 ? It seems like a pretty good option for you as its browser based !!

  15. #15
    Join Date
    Jan 2008
    Location
    Jax, FL
    Posts
    2,707
    Check into Openfire -- http://www.igniterealtime.org/projec...fire/index.jsp

    It is a xmpp/jabber based chat server... Also open source/free

    Works rather well, we used to use it.

  16. #16
    Quote Originally Posted by XeHSean View Post
    I'd recommend Kayako Live Response for you
    My friend has kayako and he thinks it's just ok, maybe it would serve you good

  17. #17
    Join Date
    May 2011
    Location
    Ipswich UK
    Posts
    10
    I would recommend banckle live chat, we are currently using it and find it great for what we need to do! it comes with a free year license and can all be fully customised! we also use it because it intergrates well with wordpress and will automatically add the code into our site.

  18. #18
    Join Date
    Mar 2011
    Location
    Asia/USA
    Posts
    306
    Livezilla is good too.

    But we have built-in live chat software from our Hostbill.

  19. #19
    Join Date
    Feb 2011
    Location
    England
    Posts
    37
    Yup, I'd vouch for Kayako and LiveZilla. However Kayako is expensive but more advanced whereas LiveZilla is free (I hope it still is ) and is basic. Though both of them do well in terms of providing clients a Live Chat service.

  20. #20
    Join Date
    Jan 2011
    Location
    Rocklin, Sacramento, CA,
    Posts
    13
    As far as I know Livezilla is good with good features can be integrated with the mobile device also. Interface is simple and easy to use.

  21. #21
    Join Date
    Jan 2011
    Location
    Massachusetts
    Posts
    11
    Personally, I like Livezilla. It is very extensive for a free support system.

  22. #22
    Join Date
    Jan 2011
    Posts
    660
    what can I say ...LiveZilla like most of the people told you....

  23. #23
    Join Date
    Sep 2010
    Location
    NL / US
    Posts
    57
    We use clickandchat.com - it's a great price, and decent GUI.

  24. #24
    Join Date
    Sep 2010
    Posts
    322
    We are looking to use providesupport.com. We tested it out and it looks great. I would check it out if I were you.

  25. #25
    I use Livezilla. It is very reliable and easy to setup. Only uses a bit of bandwidth.

  26. #26
    Join Date
    Jan 2011
    Location
    India
    Posts
    1,446
    do you have any personal experience with comm100?????

    Quote Originally Posted by tuxpack View Post
    Hi,

    Seems like no one is reading what the OP is after ? :-) Anyways Andrew have you checked comm100 ? It seems like a pretty good option for you as its browser based !!

  27. #27
    Join Date
    May 2011
    Location
    N/A
    Posts
    116
    Whats about livezilla? Its great, their upcoming version will have more features, Im just waiting for next release which possibly released in this month according to their change-log information.

  28. #28
    Join Date
    Mar 2010
    Location
    Upstate New York
    Posts
    1,446
    If you've got the server hardware to run it, and technical knowledge to install it there's no reason not to test LiveZilla.

  29. #29
    Another vouch for LiveZilla, although I'm not sure if they have non-windows based operator clients.

    I am hoping for an Android client myself

  30. #30
    Join Date
    Apr 2006
    Location
    Texas
    Posts
    59
    Activa Live is hands down the best I've ever used, and I've used many...it isn't the cheapest but not unreasonable either.

  31. #31
    Join Date
    May 2011
    Posts
    29
    Livezilla is great. Been using it for 2 months now.

  32. #32
    Join Date
    Jun 2010
    Location
    Panama
    Posts
    265
    We moved from kayako years ago now we use Live help messenger from stardevelop http://livehelp.stardevelop.com
    operator clients: windows, iphone, and android

  33. #33
    Join Date
    May 2011
    Location
    California, USA
    Posts
    13
    check with StarDevelop's Live Help Messenger! Its cheap plus has WHMCS Integration and has desktop application. Goodluck!

  34. #34
    For paid one, I highly recommend sightmax, for free stuff, livezilla is definitely the best. The smartermail also offers an affordable chat/customer support system.

  35. #35
    Join Date
    Feb 2011
    Posts
    62
    seems some people didnt read the thread,

    he's looking for a app working with and without windows - mean that he can have the livezilla software under their smartphone for example

    I'm definitly interesting about the issue, I'm also looking to be able to install something over my iPhone (in my case)...

  36. #36
    The client I am working with makes it possible to chat from your IM directly - you can use gtalk or google apps or any xmpp end point there. It also works with Skype. You can do both text and voice chat.

    I have posted more details in the advertising forum here at WHT -
    http://www.webhostingtalk.com/showthread.php?t=1050830

  37. #37
    Join Date
    Jul 2004
    Posts
    97
    Quote Originally Posted by lojogroup View Post
    As far as I know Livezilla is good with good features can be integrated with the mobile device also. Interface is simple and easy to use.
    how to integrate with mobile devices?I would like to chat with my client on Android,but no such application.

  38. #38
    Join Date
    Sep 2010
    Posts
    322
    Quote Originally Posted by clarencetey View Post
    how to integrate with mobile devices?I would like to chat with my client on Android,but no such application.
    As of now, there is no application in order to use Livezilla on your Android phone. There is news of a new web interface coming out, however, I am not sure it will work with any smart phones at all. Please be aware that this is not a for-sure deal, and they might not come out with a web-interface. However, it is planned. It might, or might not, work with the Android phone.

  39. #39
    Join Date
    May 2011
    Posts
    33
    we tried Livezilla before, quiet easy to use

  40. #40
    Join Date
    Oct 2009
    Posts
    10,466
    We use WHMCS Live Chat Addon. You can use software or web-based.

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