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  1. #1
    Join Date
    Apr 2011
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    53

    * Hi, FSCK last 6hours

    Hi,

    A filesystem check spend 6hours and still not finish,is it normal

  2. #2
    Join Date
    Mar 2009
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    Quote Originally Posted by double View Post
    Hi,

    A filesystem check spend 6hours and still not finish,is it normal
    Oh it sure can happen that sucks! And the worst part is you wont know how bad it is until its up.

    What has the DC said?

  3. #3
    Join Date
    Apr 2011
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    53
    Thanks SemoWeb,

    I am a reseller.
    You are right,I am waiting here 6 hours,but server is still offline

  4. #4
    Join Date
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    Quote Originally Posted by double View Post
    Thanks SemoWeb,

    I am a reseller.
    You are right,I am waiting here 6 hours,but server is still offline
    Hi,

    Are you referring to EZPZhosting US6 server? - I am affected too.

  5. #5
    Join Date
    Apr 2011
    Posts
    53

    *

    Hi,

    Yes, I am on this server

    Now I have 25 clients may be more, wait here,and all of them ask me how long it will last

  6. #6
    Join Date
    Mar 2009
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    Quote Originally Posted by double View Post
    Hi,

    Yes, I am on this server

    Now I have 25 clients may be more, wait here,and all of them ask me how long it will last
    Well, yep I am waiting too.

    It would be alright as long as they compensate you for the loss.

  7. #7
    Join Date
    Oct 2007
    Posts
    4,033
    Unfortunately FSCK can take quite some time especially if there are a lot of dataNin the server.

    Did they let you know what is the cause of the issue which resulted in the FSCK?
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  8. #8
    Join Date
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    Quote Originally Posted by JLHC View Post
    Unfortunately FSCK can take quite some time especially if there are a lot of dataNin the server.

    Did they let you know what is the cause of the issue which resulted in the FSCK?
    not much info
    US6 Downtime (In Progress)

    Affecting Server - US6 | Priority - Critical

    We're currently aware of a problem with US6 and are working to bring it back online as quickly as we can.
    Update: The server is currently rebooting.
    Update: An fsck is currently being run on the filesystem.
    Update: The fsck is currently 60% complete
    Date - 04/05/2011 22:41
    Last Updated - 05/05/2011 02:46

  9. #9
    Join Date
    Apr 2011
    Posts
    53
    I have 5 reseller account with site5,before they run a fsck,they will give me a email and tell me that they will make file system check, and it will last 2 hours,I think this is good, I can notify my client this issue

  10. #10
    Join Date
    Oct 2007
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    4,033
    Quote Originally Posted by PrestonHost-Faris View Post
    not much info
    Have you tried asking them for more information?


    Quote Originally Posted by double View Post
    I have 5 reseller account with site5,before they run a fsck,they will give me a email and tell me that they will make file system check, and it will last 2 hours,I think this is good, I can notify my client this issue
    Well this is possible if the FSCK is scheduled but if it is a sudden server issue which resulted in an FSCK, it is not possible to notify clients in advance. Think of it like a file system check after your computer got reboot or shutdown abruptly.
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  11. #11
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    Quote Originally Posted by JLHC View Post
    Have you tried asking them for more information?
    I understand how frustating it is to receive soo much support request during downtime as I do experience it too. So the best way is to not bug them and stay happy

  12. #12
    Join Date
    Apr 2011
    Posts
    53
    That's right,Let's give Dan some time to take this issue

  13. #13
    More than 10 hours now. My clients are threatening me with cancellation. Come on EZPZ. You are better than this.
    Last edited by kungfupandabd; 05-05-2011 at 02:29 AM.

  14. #14
    Join Date
    Jan 2010
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    I am affected to. I have 63 clients.
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  15. #15
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    Quote Originally Posted by kungfupandabd View Post
    More than 10 hours now. My clients are threatening me with cancellation. Come on EZPZ. You are better than this.
    There is not way for them to control it.

    You need to wait. Stopping the fsck will just make it worst.

    It seems a bad drive if it is taking so long.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  16. #16
    Join Date
    Apr 2011
    Posts
    53
    Now 10 hours passed

    I want to know How long it will last.

  17. #17
    Join Date
    Apr 2007
    Location
    United Kingdom
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    This wasn't scheduled, the server suddenly went into read-only mode and was rebooted to perform an fsck, so far it has been running for just under 10 hours but we suspect there may be extensive filesystem damage.

    We're going to allow it another 4 hours, if it hasn't finished by then we'll swap the RAID card and drives and restore from backups.
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  18. #18
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    Quote Originally Posted by Dan_EZPZ View Post
    This wasn't scheduled, the server suddenly went into read-only mode and was rebooted to perform an fsck, so far it has been running for just under 10 hours but we suspect there may be extensive filesystem damage.

    We're going to allow it another 4 hours, if it hasn't finished by then we'll swap the RAID card and drives and restore from backups.
    I told you via email several time. US6 server performance not well but I think you did not care my email. Few months ago your srv9 were down for same issue and you took 5 days backup restore.
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  19. #19
    Join Date
    Apr 2011
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    53

    *

    Quote Originally Posted by SoCheapHost View Post
    I told you via email several time. US6 server performance not well but I think you did not care my email. Few months ago your srv9 were down for same issue and you took 5 days backup restore.
    Oh no!!! 5 days!!!, If this happen, I think I can go to die

  20. #20
    Join Date
    Apr 2007
    Location
    United Kingdom
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    It won't take 5 days - SRV9 was an exceptional case of catastrophic hardware failure and R1Soft problems.

    If we have to restore from backups it'll only take a few hours.
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  21. #21
    from reading this thread there is a bad thing and good thing for me personally.
    the bad thing is this incident was happend suddenly, even ezpz was not aware before this will happend, i aggree with socheaphost i was also often send email regarding the issue before this happend and jamie simply answer my email

    "We are unable to find a problem with the server at this time or contained in our logs. I will continue to monitor the server over the next few days."

    and the good thing is
    i thought that was only me waiting this downtime,
    i hope all my client data will be saved

  22. #22

    ehnowe parts

    Dan is brilliant at EZPZ and don't mind the downtime knowing he will sort it out ASAP.

  23. #23
    Join Date
    Mar 2009
    Location
    Singapore
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    Quote Originally Posted by SoCheapHost View Post
    I told you via email several time. US6 server performance not well but I think you did not care my email. Few months ago your srv9 were down for same issue and you took 5 days backup restore.
    US6 was good at start indeed. But as times past, it went slower than other servers. Comparing US2 and US6. US6 is have more downtimes than US2 lately.

    Dan handle downtime seriously - I'm pretty sure it will be fixed soon. We will just to be patience

  24. #24
    Join Date
    Apr 2011
    Posts
    53
    Anybody have the latest news

  25. #25
    Join Date
    Jul 2006
    Location
    Hyderabad
    Posts
    439
    reboot the system by bypassing FSCK and try to look into the issue after your server is live
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  26. #26
    Join Date
    Apr 2007
    Location
    United Kingdom
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    The best place for updates is our network issues section - we're posting info there as soon as we have it.
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  27. #27
    Join Date
    Feb 2010
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    At least the network issues section is being updated.

    Still no ETA on when this is going to be done. My clients are probably on the search for a new host. Not a happy camper I am, and EZPZ was looking pretty good from the start :-/

    Save the Day Dan! Im dying here!
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  28. #28
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    Quote Originally Posted by vWiz View Post
    At least the network issues section is being updated.

    Still no ETA on when this is going to be done. My clients are probably on the search for a new host. Not a happy camper I am, and EZPZ was looking pretty good from the start :-/

    Save the Day Dan! Im dying here!
    You are still using them for your new company - Could see that you love them

  29. #29
    Join Date
    Apr 2007
    Location
    United Kingdom
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    The hardware (drives and RAID card) is currently being replaced. Once we've started the restore we'll be able to give a rough ETA on how long it'll take to complete.
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  30. #30
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    A RAID failure doesn't mean it's poorly maintained - it means faulty hardware.
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  31. #31
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    Nov 2001
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    Quote Originally Posted by Dan_EZPZ View Post
    A RAID failure doesn't mean it's poorly maintained - it means faulty hardware.
    +1

    Last month I rebooted a backup server we had here.. it had been up for 700 some days.. I didn't check /etc/fstab for fsck before it went down and it fsck'd the drives for most of the day - since it hadn't checked them in x days..

    Thank god for kvm!

  32. #32
    Join Date
    May 2009
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    Ft. Lauderdale, Florida
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    A 4+ hour FSCK generally means there is something more going on and should be investigated.
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  33. #33
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    Oct 2003
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    Quote Originally Posted by JixHost View Post
    A 4+ hour FSCK generally means there is something more going on and should be investigated.
    Or massive array sizes. This is why we've only used <300 gig drives since inception, they fsck much faster without terabytes of data to parse. At any rate an fsck is standard operating procedure: you'd endure the same with any provider once in awhile.

    With that said it's best to start restoring from backups early on in an emergency so if something like a fsck continues longterm you've already got a system almost ready to go live. It means leaving a spare system online but that too should be standard

  34. #34
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    Can you see the other feedback Faris? Told you fsck can be avoided if there's a proper planning I guess, this is the reason why most of my providers never gave me a downtime longer than 1-hr and take note that is scheduled. My unscheduled is only 30-mins
    Ask for Server IP & Nameservers IP to check if your reseller provider truly provides 100% white-label.

  35. #35
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    Nobody has said a fsck can be avoided. The issue here isn't the fsck, it's the fact that the RAID array became corrupt.
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  36. #36
    Well I am a new to EZPZ customer within the last two weeks. I switched from another reseller because of major issues with support, not to mention losing 8 months worth of data on a client site they couldn't recover.

    I am on US6 and have to say while not happy about downtime (no one ever is), I am satisfied with the response from EZPZ. EZPZ has answered every ticket I have had (setup mostly) within about 10 minutes, and they are always helpful replies. When they have had to escalate a ticket to another tech or Dan, I have gotten a response in less than 12 hours on low priority tickets. The 10 minute response time includes while US6 was down.

    What amazes me is people expect less than 30 minute downtime with a provider. Granted, if I was paying for a cloud hosting solution I would expect that, but not a normal shared hosting environment. If anyone is that concerned about downtime and losing clients for interruptions like this, you can have multiple reseller accounts with hosts, make sure you have frequent backups between, and run a dns provider that will allow you to switch records fast. You are likely more than doubling your payment out... but isn't life always a tradeoff of money and service?

    Sorry for the rant!

    Jonathan

  37. #37
    You will just have to wait this one out guys.

  38. #38
    Join Date
    Mar 2009
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    Singapore
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    Quote Originally Posted by Yujin View Post
    Maybe you should reconsider another quality hosting provider. In my opinion 6-hour fsck is cause by a poorly maintained server..
    The way you are addressing this is as if you are saying EZPZhosting is bad. You couldn't judge them when you have no experience with them. EZPZhosting have been a good host or you wouldn't have seen satisfied customers everywhere.

  39. #39
    Join Date
    Apr 2011
    Posts
    53
    Update: So far 11GB has transferred out of around 200GB. We expect the restore to take a few more hours.

    Update: 37GB restored.

    Update: 60GB restored.

    Update: 75GB restored.

    75GB of 200GB,how long it still need

  40. #40
    Just got put in to get an update half an hour ago. Sounds like more hardware issues:

    Hello,

    We're replacing the RAID card in the server now, as the kernel is panicing. We hope to have this server online soon.

    Thank you kindly for your patience.

    If you need any more help, please let me know.

    Regards,

    Justin

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