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  1. #1
    Join Date
    Aug 2003
    Location
    Phoenix AZ
    Posts
    584

    Technical Support Representative Infinitie Networks - Tempe AZ

    Eonix Corporation is currently seeking dedicated and motivated employees looking for a career in customer service / technical support if you can provide exceptional customer service on a consistent basis we want to hear from you! This position does not require any cold calling or outbound sales.

    Job Description:

    - Front line support agent via live chat, telephone and support ticket portal.
    - Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting services.
    - Performs miscellaneous job-related duties as assigned.
    - Performs miscellaneous job-related duties as assigned by team leaders.

    Requirements:

    - Excellent written and verbal communication skills in the English language.
    - Strong Knowledge of computer systems
    - Ability to work well with a team in a fast paced environment and follow instructions from supervisors
    - Outstanding customer service skills and a dedication to the customer service experience.
    - Some experience with web hosting technologies like CPanel WHM, Plesk Panel, Windows, DNS, Linux
    - Some knowledge of computer networking including IP Address sub netting, and CIDR
    - Dependable to be at work during assigned shifts and to complete work as expected.
    - Ability to multitask and meet goals set by management and team leaders.
    - Experience cutting and crimping cat5 Ethernet cables
    - Ability to multitask and meet specific goals set by supervisors and management.
    - Experience with documenting procedures.
    - Own transportation a plus
    - Certifications like A+, network+, MSCE, CCNA are a plus.

    Position

    A technical support specialist is responsible for building and maintaining customer loyalty through quick and efficient support request resolution, as well as securing new customers by helping to answer any questions posed by potential new customers. They will be connecting with clients through our ticket system, live chat, and phone support.

    Hours and Pay

    Starting out the position is a part-time, temp position and hours would vary between 10-30 hours per week as needed and is flexible for students. Based on performance at any time after 90 days the position can be changed to permanent.
    Starting hourly pay would vary between $8-10/hr based on experiences and can be increased quickly based on performance.

    Training
    We provide training for new hires and continuous training for existing employees.

    About Eonix Corporation

    Founded in 2000, Eonix Corporation is a world leader in hosted internet services as well as Social Networking tools and software, through its subsidiary Infinitie Networks, Eonix Corporation is able to offer customers the most Trusted Network for its worldwide network of users, as well as provide customers with multiple paths of internet redundancy through the INFINIPATH Network Routing Technology.

    Please submit resume's for consideration to: hr[AT]infinitie.net
    Prospective candidates will be contacted via phone or email to schedule an interview.
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  2. #2
    Join Date
    Mar 2009
    Location
    /home/DallasTX
    Posts
    155
    Huge props for you guys, was a client of yall's for a good year and half, anyone who snags this job will enjoy working with their team. They are all great Just wish I was closer!!!
      0 Not allowed!

  3. #3
    Join Date
    Aug 2003
    Location
    Phoenix AZ
    Posts
    584
      0 Not allowed!

  4. #4
    Join Date
    Apr 2008
    Location
    Somerset, UK
    Posts
    102
    Is this a remote position?
      0 Not allowed!

  5. #5
    Join Date
    Jun 2004
    Location
    Gunshine State
    Posts
    487
    Quote Originally Posted by Robzeh View Post
    Is this a remote position?
    I think this answers your question.

    - Own transportation a plus
      0 Not allowed!

  6. #6
    Join Date
    Apr 2008
    Location
    Somerset, UK
    Posts
    102
    Ah yeah, missed that one!
    Cheers
      0 Not allowed!

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