Now I was taking quick notice of my orders this morning and noticed one guy order and it was fraud. User changed some details and then ordered again, but it was accept this time. Funny thing: Didn't use promotion, Didn't open support ticket about order.
I never had this happen but had a lot of fraud orders. Should I just keep a close eye on what he does?
I suggest contacting him. Do not activate anything before you are actually sure he's not a fraudster.
Ask for identification proof and make sure the name matches the one he signed up with.
If he is paying via paypal, make sure that you send an email to the account to see if it matches the same owner.
Enough things you can do, most fraudsters don't even bother responding so if he cooperates I see no harm
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I'd recommend you give him a call - if you can reach him at the number he ordered with he is likely not fraudulent
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We voice verify each and every new client. It really works well against fraud. After all, in an emergency situation a supplier should be able to reach their client as fast as possible, so it benefits both parties if we make sure that the listed phone number is correct.
This may be down to how you have configured your Fraud security. For example is your detection software set up to be more lenient with existing clients than with new ones?... it might be worth double checking that. I think that requesting proof of ID and a telephone check would also be a sensible way forward.