Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : server4you no moneyback

[sergey10]

Hi WHT!
my history:
4 april order server

In this page
http://www.server4you.com/root-serve...s-garantie.php

see

30-day trial without any risk

You can test our dedicated servers for the first 30 days without any risk. Should you be not satisfied, you may cancel anytime within this period. SERVER4YOU will refund all payments – even the setup fee.

14 april
i'm canceled server and request refund
but company simple cancellation server and no refund
... server4you right?

[aodat2]

sergey10, did you ask for a refund from them or did you just simply cancel?

[sergey10]

i'm ask refund

[RPGamer1]

I have a feeling they didn't update their TOS (though that's not your problem). Why do I think this?

Emphasis mine, taken from above link

30-day trial without any risk

You can test our dedicated servers for the first 30 days without any risk. Should you be not satisfied, you may cancel anytime within this period. SERVER4YOU will refund all payments – even the setup fee.

No setup fee

We are happy to welcome you as our customer and will not charge you for the setup. That way you can always switch to SERVER4YOU without any cost or risk.

[sergey10]

Ticket-ID: 217093497
Status: beantwortet
Datum: 08.04.2011 08:30
Servername: hotel855
Fehlerbeschreibung:
Unfortunately my server does not quite come. so I want to cancel an order. and refund money (31 day not end) sorry and regards

and his answer

We very much regret your decision to cancel your Server(s).

For legal purposes, your cancellation notice must include your signature to be valid, therefore, please send us a written confirmation by mail to :

BSB Service GmbH
Daimlerstrasse 9-11
50354 Hürth

Due to security reasons we can not accept cancellation requests via email, chat or phone.

Thank You for your understanding.


i'm verify my cancellation send fax

[Kurikami]

If you had send them a written cancellation notice, don't worry they will issue a full refund.

[Mr X]

Their cancellation procedure seem like pure stalling. They have never seen your signature before. Anyone can cancel anyone's Server4You servers if you can afford the stamps, since all they ask for is a signed piece of paper which they cannot match against anything. It is more difficult to hack my email (and hack the right one/ones) than it is to write down a completely improvised signature.

That's just one of the many reasons I have decided to never do business with Server4You. They seem shady.

[RPGamer1]

Originally Posted by Kurikami

If you had send them a written cancellation notice, don't worry they will issue a full refund.

I don't want to step out of line, but I just want to point out that he requested a refund on the 14th, meaning he had 2 more weeks to provide them in writing his request, standard mail could easily take more than 2 weeks to arrive, "oh, we didn't receive it in 30 days, sorry"

[sergey10]

and received response from Paypal

Status

We're unable to decide this claim in your favor at this time. PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality.

What happens next

We encourage you to work directly with your seller to resolve this matter.

=-=-=-=-=-=-=-=-=-=-=-=
so ... tell me how can I be?
server4you no response for me. call in germany - i'm not talk germany.

[Acheron]

Originally Posted by sergey10

We very much regret your decision to cancel your Server(s).

For legal purposes, your cancellation notice must include your signature to be valid, therefore, please send us a written confirmation by mail to :

BSB Service GmbH
Daimlerstrasse 9-11
50354 Hürth

Due to security reasons we can not accept cancellation requests via email, chat or phone.

Thank You for your understanding.

i'm verify my cancellation send fax

That's an obvious scam tactic and your fax should have been more than adequate to satisfy their totally arbitrary requirement. Despite their claims, there is no legitimate legal basis in this whatsoever.

Originally Posted by Mr X

Their cancellation procedure seem like pure stalling. They have never seen your signature before. Anyone can cancel anyone's Server4You servers if you can afford the stamps, since all they ask for is a signed piece of paper which they cannot match against anything. It is more difficult to hack my email (and hack the right one/ones) than it is to write down a completely improvised signature.

That's just one of the many reasons I have decided to never do business with Server4You. They seem shady.

Agreed 100%.

[sergey10]

very thanks all !!!
Day end and I sent again message and received a reply

We have assigned this issue to the responsible department, who will look into this matter and update you about it as soon as possible.

maybe my issue will be resolve. .. Although 2 previous ticket remained unanswered.When I get a reply, will update the topic

[sergey10]

Thank you for your e-mail.

From the description of your concern we conclude that you already have an active account with us, therefore your inquiry should be addressed to the proper department through your customer interface.

Please use the Support Ticket System located in your customer interface in order to open a ticket, or contact the Support-Hotline. The number is also displayed in your interface.

Unfortunately our Sales Team can not assist you regarding this matter as we do not have access to any relevant contract data, due to organizational reasons it is also not possible for us to forward your request.

- Thank you for your time and understanding.


so ... he see and know ticket with moneyback. i'm write this in contact mail and he delete me from customer interface.
dirty tricks.

If you open the document http://www.server4you.de/templates/i...y_pr_eu_de.pdf it will be seen that, if you will make refund you need pay 15 euro. that ... best moneyback cost 15 euro
The company's policy does not take care and do not respect their customers. and its reputation is estimated at 50 euros ...
Future customers of this company, I recommend to think before using the services of this company. Sure start working with it, you also become a victim of hidden fees and ignoring your needs.

[sergey10]

so time end.
server4you no moneyback.
no recommended to work whith server4you

[sergey10]

up:
issue resolve
money back successful
P.S. so ... problem solve. recommended server4you for people?
50\50
cheap servers. but if you have problem or other that be problem for you.

[cpanellover]

this is rediculous when a customers demand a refund and he/she is within her rigts to ask that it should be done within 24/48 hours (depending on banks etc) in my opion AFAIK there is no legal signature requirement that's "pushing it" so you're to late