Thank you for your e-mail.
From the description of your concern we conclude that you already have an active account with us, therefore your inquiry should be addressed to the proper department through your customer interface.
Please use the Support Ticket System located in your customer interface in order to open a ticket, or contact the Support-Hotline. The number is also displayed in your interface.
Unfortunately our Sales Team can not assist you regarding this matter as we do not have access to any relevant contract data, due to organizational reasons it is also not possible for us to forward your request.
- Thank you for your time and understanding.
so ... he see and know ticket with moneyback. i'm write this in contact mail and he delete me from customer interface.
If you open the document http://www.server4you.de/templates/i...y_pr_eu_de.pdf
it will be seen that, if you will make refund you need pay 15 euro. that ... best moneyback cost 15 euro
The company's policy does not take care and do not respect their customers. and its reputation is estimated at 50 euros ...
Future customers of this company, I recommend to think before using the services of this company. Sure start working with it, you also become a victim of hidden fees and ignoring your needs.