Without any warning, received the following email today:
This message is to inform you that your servers are using excessive BW. For the price you paid, you're allowed to use no more than 150mb at 95th. If you need to use more then that then you would have to be billed $1.3/mbps. You have 2 options:
- choose to be billed for the extra BW used
- request for your servers to be move to 100mbps segment
Please respond within 24 hours with your decision please
Wondering if this was a mistake (I had specifically asked when signing up for service if the ports were totally unmetered or not, and was told that they were), I replied:
I had never been informed of any limit on the usage level. If you'd like, I could forward you the email where I had specifically asked sales if there were any limits on bandwidth usage on the servers I had ordered, and they had replied to me that I could use any amount of transfer without any limits.
Looking forward to your reply,
Getting a reply quickly:
That is right, however our pricing scheme has adjusted. From now on, we will have to follow the new pricing policy. You may either control your traffic under the threshold, or pay extra for the overage.
Ok, fair enough.
In that case, I'd like to use what I'd paid for (the current month's service) according to the terms that were in place when I paid for the service (unmetered bandwidth), and cancel the service at the end of the current billing cycle (may 10 for x.x.x.x, may 16 for x.x.x.x).
Awaiting their reply to this last part.
Somewhat disappointed, although I'm happy enough to replace the servers with ones from 100tb. Also, I can certainly understand that for the money they're charging for these servers that unmetered gigabit usage is unrealistic, so the fact that they're changing their policy doesn't bother me.
The only part that really sucks is that I was told to cut my b/w use or pay extra out of the blue without any warning as to the change in policy. How long has this policy been in place? Are customers only going to be told there is a limit once they've exceeded it? Not the best way to go about a policy change.
That is sucks if they change the policy even with existing clients :-(
The servers I have at FDC and 100tb are unrelated to my web hosting business, and are for a proxy website I run that uses a *lot* of bandwidth. I do colocate all of the servers that run the VPS and Dedicated hosting I offer.
We have saved our customers millions of dollars by offering unmetered internet connectivity and data transfer.
There are no extra bandwidth usage fees, overage fees or hidden fees. What you see here is the only fee you pay.
Start your FDC experience by taking advantage of the best deal on bandwidth on the planet.
While their ToS States:
Services usage must be reasonable. Customer may not put excessive burdens on our servers or other resources provided by FDC. Customer may be asked to pay additional fee(s) going forward for excessive bandwidth, power consumption or technical service usages to avoid disruption or termination of services.
You could easily fight it if one month all of the sudden they say, Hey here's a bill for $1,000 for using a lot of bandwidth. Their service states that it's unmetered and doesn't specify a cap.
I'm just hoping to finish out the month I've already paid for. 100tb's Pentium D server is a little cheaper and the server is a little better anyway, I've just been too lazy to order more of those servers and switch over the traffic.
So you're using over 15% of what you paid for.... Un-metered service is supposed to mean you can use it all.. and their sales team said you can use it all... No idea if their tos has been changed recently. Can any one find an archive of their TOS?
Why isn't this in their tos... that you can only use upto 15% of your bandwidth limit on a Gbps server? No where in their response did they state that your traffic or anything you've done has affected other clients or any of their services excessively.. So it looks to me you weren't abusing their network or services, but they completely changed their pricing... and have only told people that are using too much bandwidth.
We wanted to apologize to you as this whole ticket meant to be opened with a different customer..It looks like the graphs we pulled were matched to the wrong servers accidentally. We sincerely apologize for any trouble caused - you may please disregard the message sent to you earlier in this ticket.
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Not sure how this could be the case as the graphs they attached certainly looked like they were for my servers, but ok. Maybe some other customer signed up under a different bandwidth plan that wasn't unmetered (they used to not have unmetered gigabit). Or maybe they saw this thread, who knows