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  1. #1

    Emails ending up in spam folder

    As per the thread title, I am having some trouble with email delivery. I am using a third party email delivery service to handle my email blasts, but my system emails are being sent through my VPS. Unfortunately, I am receiving complaints from some customers (all Yahoo accounts) that they are not receiving their purchase confirmation/invoice emails. I am still trying to confirm this, but I suspect that the emails are landing in their spam folder.

    Can anyone please suggest any ways to ensure that my emails don't end up in the spam/junk folder?

  2. #2
    Join Date
    Jun 2003
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    California
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    Go to Yahoo Postmaster and join their feedback loop. You'll need your IP address and domain name, and will have to submit a request to get your server off their blacklist (at least those are the typical steps).

    I had a similar issue with AOL, and come to find out they didn't like that my "reply-to" header was different from my originating email address.

  3. #3
    Join Date
    Apr 2011
    Location
    IN
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    Also can you please confirm that you have "rdns" setup for the ip's through which the mails have been sent.

  4. #4
    Quote Originally Posted by fshagan View Post
    Go to Yahoo Postmaster and join their feedback loop. You'll need your IP address and domain name, and will have to submit a request to get your server off their blacklist (at least those are the typical steps).

    I had a similar issue with AOL, and come to find out they didn't like that my "reply-to" header was different from my originating email address.
    Thanks! I'll give that a shot and see what happens. Unfortunately, that feedback loop sign in page appears to be down right now.

    trustedadmins, as far as I know, RNDS has been setup (had it done by my VPS provider).

  5. #5
    Join Date
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    Check to make sure that the IP is not on any e-mail blacklists
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  6. #6
    Join Date
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    Which email delivery service are you using? You can probably configure your server to send emails through that as well.

  7. #7
    Have a look here to see if you are listed: http://www.spamhaus.org/lookup.lasso

  8. #8
    Join Date
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    Quote Originally Posted by XeHSean View Post
    Check to make sure that the IP is not on any e-mail blacklists
    http://rblmon.com is good for this, or http://network-tools.com

  9. #9
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    Quote Originally Posted by fshagan View Post
    RBLmon looks interesting. Do you know any services that monitor multiple /24 blocks? It seems their plans stop at 50 IPs.

  10. #10
    Join Date
    Jan 2008
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    Quote Originally Posted by fshagan View Post
    Go to Yahoo Postmaster and join their feedback loop. You'll need your IP address and domain name, and will have to submit a request to get your server off their blacklist (at least those are the typical steps).

    I had a similar issue with AOL, and come to find out they didn't like that my "reply-to" header was different from my originating email address.
    Awesome advise right there.

    Those feedback loops are key.
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  11. #11
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    Quote Originally Posted by Orien View Post
    RBLmon looks interesting. Do you know any services that monitor multiple /24 blocks? It seems their plans stop at 50 IPs.
    No, I haven't run into any. It kind of surprises me that they don't monitor multiple blocks.

    I've been using rblmon for a few months now to monitor my servers. The free service checks every two or three days, which suits me fine. BTW - when AOL started blocking the email from my server, it wasn't on any of the lists RBLmon monitors. AOL, Yahoo, HotMail all have their own lists they maintain.

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