Results 1 to 9 of 9
  1. #1
    Join Date
    Apr 2009
    Location
    Tianjin
    Posts
    101

    altushost.com lost all my vps date

    We deeply apologize for the troubles which you have been facing. It looks like our RAID partition got failed and the server does fails to boot.

    We have also tried running a forced file system check and it didn't had any success. We have also tried to mount the server over another server trying to fetch the data and nothing was handy.

    We know, this would disappoint you but we have tried our level best to help you out and it didn't worked out at all.

    Please confirm for me so that I can create a new VPS for you in a different server with a higher configuration and better speed. Please understand, this new VPS will be much faster than the earlier one
    YAHU Inc
    http://www.yahuhost.com
    http://www.yahuhost.net
    Tel: +864000988767 Email:sales@yahuhost.com

  2. #2
    Join Date
    Apr 2009
    Location
    Tianjin
    Posts
    101
    anyone can advice me an good offshore VPS hosting?

    ---------------------------------------
    openvz or Xen

    Guaranteed Memory 1024 MB

    Hard Disk Space60 GB

    Monthly Bandwidth 700 GB

    best with cpanel, buget at 50usd per mothe
    YAHU Inc
    http://www.yahuhost.com
    http://www.yahuhost.net
    Tel: +864000988767 Email:sales@yahuhost.com

  3. #3
    Join Date
    May 2009
    Location
    London, United Kingdom
    Posts
    472
    The purpose of RAID is you don't loose the data if one HDD fails. Here is what could have happened here:
    1) There was no RAID // false advertising
    2) RAID wasn't configured well
    3) Both drives failed at the same time

    Did you ask them what _exactly_ happened?
    KnownSRV.com - Privacy. Managed. Secure. Guaranteed!
    Web Hosting | Dedicated Cloud VPS | Dedicated Server
    YOUR Day and Night, Fully Managed Hosting Solutions with REAL 24/7 Support

  4. #4
    Join Date
    Jun 2006
    Location
    Cluj Napoca
    Posts
    469
    Please let us know what do you mean by "offshore".
    IntoDNS - Check your DNS health and configuration
    FLEIO - OpenStack billing and control panel for service providers

  5. #5
    Join Date
    Dec 2006
    Posts
    4,151
    Quote Originally Posted by SceneSRV View Post
    The purpose of RAID is you don't loose the data if one HDD fails. Here is what could have happened here:
    1) There was no RAID // false advertising
    2) RAID wasn't configured well
    3) Both drives failed at the same time

    Did you ask them what _exactly_ happened?
    RAID can and has been known to fail.

    Now's probably a good time to get those backups out and restore them.

  6. #6
    Join Date
    Apr 2009
    Location
    Tianjin
    Posts
    101
    online chat:
    =======================================

    Support Operator:
    Hi,
    Support Operator:
    how can I assist you?
    ME:
    Ticket ID: xxx-603***
    Support Operator:
    We are working on it we will update you soon
    ME:
    what your means? how ME? untill now is 10 hours
    ME:
    What are you working for?
    Support Operator:
    Our on site is engineers are working on it we will update once the they have solved the isuee
    Support Operator:
    please provide us little more time
    ME:
    working what? creat new vps for me?
    ME:
    Can you tell me how ME?
    Support Operator:
    We are recovering your backup
    ME:
    Can you tell me how ME?
    Support Operator:
    It may take 5 to 6 hrs to setup your VPS
    ME:
    setup new vps with all my current dates, or only blank vps?
    ME:
    setup new vps with all my current dates, or only blank vps?
    Support Operator:
    we are recovering the data once it is over we will update you
    ME:
    you means you can recovering all server date sucessfull?
    ME:
    only need more time to do it?
    Support Operator:
    yes we are recovering all server date sucessfull
    Support Operator:
    we are working on it
    Support Operator:
    we will update you once it has been compleated
    YAHU Inc
    http://www.yahuhost.com
    http://www.yahuhost.net
    Tel: +864000988767 Email:sales@yahuhost.com

  7. #7
    Join Date
    Apr 2009
    Location
    Tianjin
    Posts
    101
    ticket content:
    ============================================

    ME

    Posted On: 02 May 2011 5:11 AM
    server16.domain.com my vps down more than 2hours, why?

    ME

    Posted On: 02 May 2011 5:14 AM
    server16.domain.com my vps down more than 2hours,VPS Power panel Login http://21.11.11.11:5353/login.php can not login too

    ME

    Posted On: 02 May 2011 5:30 AM
    server16.domain.com my vps down more than 2hours,VPS Power panel Login http://21.11.11.11:5353/login.php can not login too, I can not login SSH also, Please process this as fast as, thanks

    ME

    Posted On: 02 May 2011 5:34 AM
    hi:

    Can you tell me what problem happened? you do not have any Network Issues untill now, when my VPS will be come online, thanks

    Girish V.

    Posted On: 02 May 2011 6:27 AM
    Hi,

    We deeply apologize for the troubles which you have been facing. It looks like our RAID partition got failed and the server does fails to boot.

    We have also tried running a forced file system check and it didn't had any success. We have also tried to mount the server over another server trying to fetch the data and nothing was handy.

    We know, this would disappoint you but we have tried our level best to help you out and it didn't worked out at all.

    Please confirm for me so that I can create a new VPS for you in a different server with a higher configuration and better speed. Please understand, this new VPS will be much faster than the earlier one.

    Regards,

    Girish Vikram
    System Engineer
    AltusHost Inc. Â


    ME

    Posted On: 02 May 2011 6:32 AM
    hello:

    You means all my date will be lost?

    ???

    Posted On: 02 May 2011 6:40 AM
    hello:

    You means all my date will be lost? ok, Please

    create a new VPS for me, can I used Main IP : 11.11.11.61
    Assigned IPs: 11.11.11.62 ?





    At 2011-05-02?"Girish V." wrote:

    >Hi,
    >
    >We deeply apologize for the troubles which you have been facing. It looks like our RAID partition got failed and the server does fails to boot.
    >
    >We have also tried running a forced file system check and it didn't had any success. We have also tried to mount the server over another server trying to fetch the data and nothing was handy.
    >
    >We know, this would disappoint you but we have tried our level best to help you out and it didn't worked out at all.
    >
    >Please confirm for me so that I can create a new VPS for you in a different server with a higher configuration and better speed. Please understand, this new VPS will be much faster than the earlier one.
    >
    >Regards,

    >

    Saravanan S.

    Posted On: 02 May 2011 6:53 AM
    Hi,

    Yes sir, We will create a new VPS and update you the details asap.

    Please await for the reply.


    Saravanan Subramaniyam
    System Engineer
    AltusHost Inc. Â
    Â


    ME

    Posted On: 02 May 2011 7:26 AM
    hello:

    You means all my date will be lost? do you have credit for this?

    Please create a new VPS for me as fast as, I want to used Main IP : 11.11.11.61
    Assigned IPs: 11.11.11.62 , Please processed this as fast as!

    Saravanan S.

    Posted On: 02 May 2011 8:01 AM
    Hi,

    We have not yet created a New VPS for you, Our RAID partition got failed and the server does fails to boot. We have also tried to mount the server over another server trying to fetch the data and nothing was handy.

    We have tried our level best to help you out and it didn't worked out at all.

    Please confirm for me so that I can create a new VPS for you in a different server with a higher configuration and better speed. Please understand, this new VPS will be much faster than the earlier one.

    Saravanan Subramaniyam
    System Engineer
    AltusHost Inc. Â


    ME

    Posted On: 02 May 2011 8:12 AM
    hello:

    I confirmed lot of times ago, why do not creat it for me and ask me again?why ? I am very angry for this!

    Please create a new VPS for me as fast as, I want to used Main IP : 11.11.11.61
    Assigned IPs: 11.11.11.62 , Please processed this as fast as!

    ME

    Posted On: 02 May 2011 10:27 AM
    hello:

    you support Operator tell me your engineers working recovering my date? Can you give any new info abaut this? when will be recovering done? when my vps will be come back online?

    Saravanan S.

    Posted On: 02 May 2011 11:12 AM
    fly,

    You will receive the new VPS details in few mins.


    Saravanan Subramaniyam
    System Engineer
    AltusHost Inc. Â


    ME

    Posted On: 02 May 2011 12:11 PM
    hello:

    I do not received any new info untill now, what is this going to?

    ME

    Posted On: 02 May 2011 2:40 PM
    hello:

    Untill now my vps almost down over 12 hours, But I do not know what exactly happened? You said you try your best to recover date, and you said you will creat an new vps for me, But untill now I did not received my new VPS login details, or what are you going to?

    The purpose of RAID is you don't loose the data if one HDD fails. Here is what could have happened here:
    1) There was no RAID // false advertising
    2) RAID wasn't configured well
    3) Both drives failed at the same time

    Did you can tell me what exactly happened?

    Can you give me an fast and usefull response and tell me when my vps will be come online? so I can tell my client
    YAHU Inc
    http://www.yahuhost.com
    http://www.yahuhost.net
    Tel: +864000988767 Email:sales@yahuhost.com

  8. #8
    Was it 3ware raid?

  9. #9
    Ive been with altushost before maybe 2 to 3 months. I canceled my account because the vps would sometimes stops to a halt ssh login would take at least 1-2 minutes

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