Thread: Vision Helpdesk?
05-01-2011, 06:26 PM #1
Is this help desk good? Also what other help desks do you recommend that offer multi site support that dont cost an arm and a leg quite literally? I am trying to merge all of my sites help desks into one rather then have four separate help desksWeb Hosting, TeamSpeak Servers and Tech Consulting
Joshua Hina - Mobile: 1 (503) 875-1899
CEO, Delta Internet and Media Services LLC.
If you ever have any questions feel free to ask. I'll be glad to help.
05-01-2011, 11:51 PM #2Web Hosting Guru
- Join Date
- May 2007
We used Vision for a while, and recently migrated away from it to HelpSpot. Vision worked alright for a while, but we ran into a few pretty basic bugs (such as being unable to parse base64-encoded emails) and didn't get any response from their support team after repeated contacts. Given the critical nature of ticketing to a service provider's business, we couldn't trust Vision and decided that we had to look for a replacement.