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  1. #1
    Join Date
    Jul 2008
    Portland, Oregon

    Vision Helpdesk?

    Is this help desk good? Also what other help desks do you recommend that offer multi site support that dont cost an arm and a leg quite literally? I am trying to merge all of my sites help desks into one rather then have four separate help desks
    Web Hosting, TeamSpeak Servers and Tech Consulting
    Joshua Hina - Mobile: 1 (503) 875-1899
    CEO, Delta Internet and Media Services LLC.
    If you ever have any questions feel free to ask. I'll be glad to help.

  2. #2
    Join Date
    May 2007
    We used Vision for a while, and recently migrated away from it to HelpSpot. Vision worked alright for a while, but we ran into a few pretty basic bugs (such as being unable to parse base64-encoded emails) and didn't get any response from their support team after repeated contacts. Given the critical nature of ticketing to a service provider's business, we couldn't trust Vision and decided that we had to look for a replacement.

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