I just signed up for a reseller account at spechosting. all night my website has been down. No response from them. Whats going on? At the very moment im unhappy.
First off, let me assure you that your website is online and functioning fine, and has been since you signed up. Your ticket took some time to reply to as it was sent to the sales department, which is not monitored 24/7 like our technical support department. No worries though, I moved your ticket to the tech support department for you, and I can see that is was responded to over 4 hours ago. If you will kindly respond to the ticket and provide the information requested we can assist you further.
any ideas why it would block my ip? i havent had any invalid login attempts.
It was most likely blocked due to too many ftp/http connections. Software like mod_security and ddos_deflate can automatically block your IP temporarily/permanently.
You can just get your host to increase the limit to allow more connections, or just ask them to add your IP to the allow list. Probably best to get them to increase the limit. Because unless you have a static IP address the IP will keep changing, so just adding the IP to the allow list in firewall doesn't always work.