I joined breathost.com on th 18th of April.
What I've noticed from the beginning was how long it took them to answer a ticket even though they advertise 24/7 support.
I was willing to overlook this as the vps was good and fast, still having my concerns as to how they will respond to a serious issue.
And it did not take long for a serious situation to take place.
On the 27th of April I noticed that the node my vps was on, did not work.
I send the support a ticket at 9.30 a.m. my time
I send a reply to this ticket 11(!!!) hours later ta ask agai what is happening.
I got a "standard" reply 6(!!) hours later (that is total 17 hours since the opening of this ticket!!!) that tha node has issues and its been worked on and that I will be credited fro the downtime.
6 hours later I sent a reply requesting termination and full refund.
24 hours later (with no reply from them) I request termination and full refund again.
At the same time I found a "Reqest Cancellation" button which I used and I got an email confirmation stating that it will happen in the next 24 hours.
Well, 24 hours have passed, no replies on my ticket, no cancellation, no refund.
I am trying to create a vps to start a small business which hopefully will grow. Having a server that is down for 4 days now, I dont think clients will be too keen to sign up.
Plus these guys have already wasted 3 days of time I could have spent customizing my server.
This matter looks far from closed (unless they decide to answer/refund me) will keep you posted.
P.S. Does anyone know where someone can report such behavior for webhosting companies?
I am prepared to report them to paypal, credit card companies(if they care) and a german laywer if they continue like that.
They do seem to contradict themselves regarding 24/7 support. On their front page they say
24/7 ticket support
then on the same page they say
We are almost 24 hours a day available
Unfortunately, getting a refund from paypal is likely to be unsuccessful, as paypal will class it as intangible goods, and they usually side with the seller.
You have reported it here, which will show up on any google search.
Good luck with your search for a new provider.
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