Results 1 to 10 of 10
  1. #1

    A word of warning - Novara

    My daughter recently registered a domain with register.ie, now under the
    control of Digiweb but previously an arm of Novara.
    -
    She makes and sells jewelry and needed her domain to point to her
    shopping cart site which, itself, had a rather unwieldy and long DN.
    -
    Having set up her cloaked forwarding correctly, the Novara control panel
    page reported the following error:

    Result
    Output of Query:
    System error: Please contact the Systems Administrator with the time and the date of this message.
    Error: Error in restarting fwding server.


    She opened a support ticket and was told that the problem would be
    sorted out.
    -
    After a total of seven emails to Novara support, all of which were ignored
    completely, the forwarding is still not working. Novara refuse to engage on
    the problem. A letter sent by registered post to their customer services
    manager in Dublin, providing a telephone number on which we could be
    contacted to try to resolve the issue, was likewise totally ignored.
    -
    I would advise anyone to think twice before using any registration / hosting
    company who treat their customers (once having swiped their credit card, of course)
    in this cavalier fashion.

    I have, myself, over 20 years' experience in IT and would discourage the use
    of the Digiweb/Novara set up most strongly.

    Chris Eccles
    County Clare, Republic of Ireland

  2. #2
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Generally speaking domain name forwarding is a fairly simple task. Im not familiar with Novara, however are you sure they included free domain name forwarding with their domain name registration services?
    Need Web Hosting? Click Here to Learn Why You Should Switch To FernGullyGraphics
    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

    Need Business Cards? Click Here

  3. #3
    Quote Originally Posted by FernGullyGraphics View Post
    . . . are you sure they included free domain name forwarding with their domain name registration services?
    Absolutely. Without question.

    It seems that their tech just doesn't work properly and, when it fails,
    there seems no adequate skills base there to get it moving again.
    It's like these guys have read, "Apache Server for Dummies", and then
    thought they knew enough to open a business.

    I finally got an answer that, "... the guy was on annual leave ...", yet the
    forwarding still doesn't work. It's now going to my solicitor. I've had
    quite enough.

    Chris Eccles

  4. #4
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Well I am definitely sorry to hear about your troubles, have you been able to at least transfer your domain name away to a different provider?
    Need Web Hosting? Click Here to Learn Why You Should Switch To FernGullyGraphics
    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

    Need Business Cards? Click Here

  5. #5
    Join Date
    Nov 2006
    Location
    Karachi, Pakistan
    Posts
    1,349
    Quote Originally Posted by chriseccles View Post

    I have, myself, over 20 years' experience in IT and would discourage the use
    of the Digiweb/Novara set up most strongly.

    Chris Eccles
    County Clare, Republic of Ireland
    20 years of IT experience and you are trying to use a registrar's forwarding service? You should know better! Host the domain and use mod_rewrite 301 redirect. Google it. Its fairly simple and much better from a Search Engine Optimization point of view.

  6. #6
    Quote Originally Posted by Website themes View Post
    20 years of IT experience and you are trying to use a registrar's forwarding service? You should know better! Host the domain and use mod_rewrite 301 redirect. Google it. Its fairly simple and much better from a Search Engine Optimization point of view.
    Thank you for your comment, although what I should and shouldn't
    know would seem outside your remit !

    I take your point, however, and I am familiar with such devices on the host.

    The idea was to enable my young daughter to avail of a good
    off-the-peg shopping cart package at minimal cost to her, using a
    domain name of her choosing without it being unfriendly to type.
    The thrust of my complaint is that the registrar patently does offer,
    and takes payment for, a product or service which appears not to work
    as advertised. It is a legal issue more than an IT issue.

    Chris Eccles

  7. #7
    Novara/Digiweb offered, but did not deliver, a refund to my
    daughter's LASER card. There is no response to any of my emails
    on their support ticket number.

    They are simply ignoring the matter and hoping that I will
    quietly go away.

    I reiterate my warning NOT to deal with these people on any
    level. It would appear, from what has emerged during the last
    two weeks, that they have neither the technical skill to make
    their services operate properly, nor the simple business
    courtesy to engage meaningfully with a customer in the event
    of a problem arising. In short, I would rate them as chancers
    and cowboys. It is, actually, symptomatic of many services in
    this country which demand, but lack, any deep comprehension
    of technical issues.

    Chris Eccles

  8. #8
    Join Date
    Mar 2008
    Location
    X.400
    Posts
    501
    Quote Originally Posted by chriseccles View Post
    Novara/Digiweb offered, but did not deliver, a refund to my
    daughter's LASER card. There is no response to any of my emails
    on their support ticket number.

    They are simply ignoring the matter and hoping that I will
    quietly go away.

    I reiterate my warning NOT to deal with these people on any
    level. It would appear, from what has emerged during the last
    two weeks, that they have neither the technical skill to make
    their services operate properly, nor the simple business
    courtesy to engage meaningfully with a customer in the event
    of a problem arising. In short, I would rate them as chancers
    and cowboys. It is, actually, symptomatic of many services in
    this country which demand, but lack, any deep comprehension
    of technical issues.

    Chris Eccles
    From what I know, isn't the laser card a debit card scheme in Ireland? If so, wouldn't you be able to try and dispute the charge or file a charge back similar to how one would do with a Credit Card? Is the card itself linked to an actual account in a banking institution? If so, contact them and I am sure they will try to work with you on reversing the charge.

    The only issue at hand would be, you must have agreed to their TOS (terms of service). That said, typically, there are no refunds on domain name registrations since it is an annual service. In your situation your best bet will be to transfer the domain out to a new registrar if you really want to hold on to that domain name.

    Let us know the outcome and good luck mate.
    LevelHosting Inc. - Unlimited Web Hosting at your level
    cPanel, CloudLinux, LiteSpeed, RVSiteBuilder Pro, Softaculous and 24/7 Support
    Meeting the demands of high traffic web sites at an affordable price!

  9. #9
    Thank you for your support, LevelHosting Inc.

    I am not hopeful that my daughter will ever get redress for
    her loss, for the reasons that you state. Somewhere deep in
    the "terms and conditions" there is doubtless a clause which
    effectively says, "So long, sucker", as with all these things.

    The main reason for posting here is to prevent someone else
    from suffering the same loss by engaging with people who seem
    not to have the faintest idea what they're doing !

    Chris Eccles

  10. #10
    Join Date
    Mar 2008
    Location
    X.400
    Posts
    501
    Quote Originally Posted by chriseccles View Post
    Thank you for your support, LevelHosting Inc.

    I am not hopeful that my daughter will ever get redress for
    her loss, for the reasons that you state. Somewhere deep in
    the "terms and conditions" there is doubtless a clause which
    effectively says, "So long, sucker", as with all these things.

    The main reason for posting here is to prevent someone else
    from suffering the same loss by engaging with people who seem
    not to have the faintest idea what they're doing !

    Chris Eccles
    Not a problem. As for your initial post, I totally understand why you initiated this thread. I am sure you will be able to reach a pretty good audience with this thread since this forum is rich in traffic with a lot of regulars/unique visitors on a daily basis.

    I know you feel like you have exhausted all resources on this matter however, I believe with a little more perseverance you seem like an individual who can make things happen. Once again, all the best.
    LevelHosting Inc. - Unlimited Web Hosting at your level
    cPanel, CloudLinux, LiteSpeed, RVSiteBuilder Pro, Softaculous and 24/7 Support
    Meeting the demands of high traffic web sites at an affordable price!

Similar Threads

  1. A word of warning for ESXI users
    By fast_fusion in forum Running a Web Hosting Business
    Replies: 0
    Last Post: 06-25-2010, 07:24 AM
  2. 0existence word of warning!
    By w3bdesign in forum Dedicated Server
    Replies: 3
    Last Post: 10-28-2004, 11:29 PM
  3. A word of warning to hosts!
    By w3bdesign in forum Programming Discussion
    Replies: 2
    Last Post: 10-22-2004, 03:56 PM
  4. A word of warning...
    By abie10 in forum Web Hosting Lounge
    Replies: 3
    Last Post: 04-30-2003, 11:26 PM
  5. Re: .CA domains... word of warning
    By WebSnail.net in forum Web Hosting Lounge
    Replies: 1
    Last Post: 01-21-2002, 04:53 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •