I made the switch to Hostwinds after my prior host started having too much downtime and taking approximatively 24 hours to respond to tickets. I contacted Hostwinds support a few times because of the unique solutions I wanted and the response time was very fast. Every time I contacted support I had a response in less than 10 minutes. They recently upgraded their servers too which made the webpages load real quick. I would definatlly check them out if you are looking for a host with good support.