Down for us too. I talked to tech support, and it's likely something happening at the network level. I let them know there's a thread on WHT, so hopefully someone will shoot a quick update our way
FYI, we're in Northeast Ohio, on uVerse, and cannot access any servers, nor are we able to ping gigenet.com. manage.gigenet.com is down for us as well. We've gotten reports of full failure from Canada as well.
I'm in midwestern USA and couldn't access any of our stuff (ping or otherwise) and gigenet.com and manage.gigenet.com were down for me as well. Loading for me now though. Looking at the router stats, looks like whatever it was took out about 35% of our traffic for about 25 mins.
We should be ok now. We have a problem with one of our 10Gbps circuits and a little congestion and the existing routes going through the 10Gbps circuit caused some of the problems. We jumped on it and it should be fixed now.
I'm not noticing any of the weird issues I had momentarily when it originally happened. The good news is the failover works without too many issues. We'll have the other circuit back up shortly. I hope everyone understands we have no control over when this 10Gbps circuit will return but we are escalating to the 3rd degree.