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Thread: MX records

  1. #1

    MX records

    Hi,

    A new client of the company I work for has signed up for e-mail hosting only. They're website (and domain) is currently hosted by another company and that company originally hosted their e-mails. The other company pointed their mx records to our server correctly.

    The client in question receives e-mails from most people, but not everyone. The people that can't reach our client have been able to before the e-mail hosting switch.

    The problem is that all spam filters are disabled (per trying to resolve this issue) and the people that cannot e-mail our client are able to e-mail us (our accounts reside on the same server).

    The other hosting company found some old dns records that they thought might have been pointing some people to their server still, but this issue has been resolved as well.

    Any guesses?

    Thanks in advance.

  2. #2
    Join Date
    Mar 2007
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    USA
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    4,904
    Are PTR records set for the IP addresses? That's really the only thing that comes to mind.

  3. #3
    Join Date
    Feb 2011
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    Nirvana
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    1,391
    Or perhaps a firewall?
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  4. #4
    We use CSF for the firewall and no...there is no PTR record setup

  5. #5
    Join Date
    Feb 2005
    Location
    Australia
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    5,842
    Quote Originally Posted by fizix252 View Post
    the people that cannot e-mail our client are able to e-mail us (our accounts reside on the same server).
    That one rather points the finger at the DNS for your client's domain. Are the people failing to send mail all using the same ISP? This sort of problem can happen when a domain was previously hosted at an ISP, and when the hosting is moved the ISP fails to remove the authoritative DNS records from their system.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  6. #6
    Join Date
    Jan 2008
    Location
    India
    Posts
    287

  7. #7
    Just give it a little more time. One of the best tests you could run is use a Gmail/Hotmail/Yahoo account to send a test email to that account. If it's received, it's working for 99% of the users around the world, if it's not, then, something else is broken.
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  8. #8
    It's been a week though. Should I still not be concerned?

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