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  1. #1
    Join Date
    Jul 2002
    Location
    Austin, TX
    Posts
    1,100

    * HostGator.com is Hiring Technical Support Reps and System Administrators

    HostGator.com Is Hiring!

    DO NOT PM. PLEASE MAKE SURE TO FOLLOW THE INSTRUCTIONS BELOW AND SUBMIT YOUR APPLICATION VIA THE LINK

    Position: Technical Support Representative I Please go to http://www.hostgator.com/jobs.shtml to apply today!!!

    HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.

    Job Description:

    1. Front line support via live chat and telephones.
    2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
    3. Provide technical support for level one escalation issues via helpdesk.
    4. Performs miscellaneous job-related duties as assigned.

    Required Skills:

    * Excellent written and verbal communication skills in the English language.
    * Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
    * Outstanding customer service skills and a dedication to the customer service experience.
    * Dependable to be at work during assigned shifts and to complete work as expected.
    * Knowledge of FTP, DNS, cPanel and WHM preferred.
    * Ability to multitask and meet specific goals set by supervisors and management.
    * Experience with documenting procedures.
    * Ability to troubleshoot basic web hosting and technical procedures as needed.



    Position: Linux System Administrator I-III Please go to http://www.hostgator.com/jobs.shtml to apply today!!!

    HostGator is seeking talented and motivated individuals looking to pursue a career in Linux system administration at one of the world's leading web hosting companies. HostGator currently has openings on the day, night, and graveyard shifts in its Houston and Austin, Texas locations. Relocation assistance will be happily provided to candidates who meet the requirements and are willing and able to perform the following job description.

    Job Description:

    1. Providing technical support for Level I-III issues via helpdesk and the telephone.
    2. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues.
    3. Providing fellow system administrators and support representatives with technical support and guidance.
    4. Assisting clients in transferring accounts to HostGator.s servers.
    5. 1.Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers.

    Required Skills:

    * Excellent written and verbal communication skills in the English language.
    * Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
    * Outstanding customer service skills and a dedication to the customer service experience.
    * Dependable to be at work during assigned shifts and to complete work as expected.
    * Advanced knowledge of cPanel/WHM control panel.
    * Advanced knowledge of the Linux operating system.
    * Knowledge of bash and Perl shell scripting.
    * Advanced knowledge of Exim.
    * Advanced knowledge of Apache.
    * Flexible schedule.
    * Understanding of PHP and HTML.

    Some of the benefits offered by HostGator:

    * Free lunch provided daily to employees
    * Competitive compensation
    * Up to 3 weeks paid vacation
    * Relaxed, but professional environment
    * Flexible scheduling
    * No dress code
    * Medical/Dental/Vision packages available
    * Life insurance packages available
    * Relocation assistance for those who qualify
    * Company outings (ex. Paintball)
    * HostGator fitness gym
    * Game Room with a air hockey, ping pong and pool table

    Pictures of our NEW Austin, TX Office: http://blog.hostgator.com/newsletter/austinpics/

    Thank you!
    HostGator.com - A worldwide leader in Shared, Reseller, VPS and Dedicated Server Hosting.

  2. #2
    Heh, I am in Louisiana... Yall should use some remote techs... I am currently hosted by you guys. Yall rock! But yea, if you had remote techs I'd be your guy.

  3. #3
    Join Date
    Jul 2010
    Location
    Michigan, USA
    Posts
    22
    Quote Originally Posted by MCofLA View Post
    Heh, I am in Louisiana... Yall should use some remote techs... I am currently hosted by you guys. Yall rock! But yea, if you had remote techs I'd be your guy.
    From a people I know who use to worked there, they do hire "Remote Techs" far as I know and last I knew they only have one and he's based in India.

    I would apply for Level III Server Administrator, If they had "Remote Position" available, People I know who has worked there no longer does because they're from different states and "Got home sick", This would more likely happen too me as well as we're all human.

  4. #4
    Join Date
    Jul 2002
    Location
    Austin, TX
    Posts
    1,100
    Hey Guys,

    We're looking for on-site employees only. Definitely apply though. You'd love it here (Austin)!
    HostGator.com - A worldwide leader in Shared, Reseller, VPS and Dedicated Server Hosting.

  5. #5
    Join Date
    Mar 2010
    Posts
    4,533
    Quote Originally Posted by Taylor View Post
    Hey Guys,

    We're looking for on-site employees only. Definitely apply though. You'd love it here (Austin)!
    I am sending this to a friend that just finished college and obtained his CCNA.

    Would you be willing to relocate new employees? If so is the job a guarantee or is there a trial period before full employment?

  6. #6
    Join Date
    Sep 2003
    Posts
    531
    If only HostGator was looking for remote employees (either tech, or development), I'd apply. At this time, a relocation to Texas just isn't in the cards.

  7. #7
    Join Date
    Jul 2007
    Location
    Damascus, MD
    Posts
    141
    What does it take to qualify for the relocation assistance? It would be a heck of a move for me

  8. #8

    Linux System Administrator I-III

    What is the salary range for Linux System Administrator I-III?

    Are Linux System Administrator I-III phone support position?

  9. #9
    Join Date
    Jul 2002
    Location
    Austin, TX
    Posts
    1,100
    Hey Everyone,

    Go ahead and submit the question to HR (email addresses are listed on the jobs page). Thanks!
    HostGator.com - A worldwide leader in Shared, Reseller, VPS and Dedicated Server Hosting.

  10. #10
    Join Date
    May 2010
    Location
    Wisconsin
    Posts
    156
    Host Gator seems like it would be a great company to work for, the application is very long and extensive so to save some people time here is the response i was able to get when I applied.

    We have reviewed your application. We would be interested in considering you for our Technical Support Representative position. Qualified candidates are required to have a face-to-face interview at our Austin location to be considered for the position. We currently do not provide any relocation assistance to our Technical Support Representatives, but if you were planning on visiting or moving to the Austin area, we would be happy to arrange an interview while you are in town.

    I suppose the situation may be different for systems admin's.

  11. #11
    Hello Taylor, I am form Argentina and I plan to move to the states on the second half of the year. I would like to find an IT job over there as I am currently working as a Linux Administrator for Network Solutions.

    I was wondering if your company is willing to sponsor H1-B visas. If they do we can discuss the coverage of the cost of such visa.

    Thanks in advance

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