First of all, I need to ask for the deity of WHT's forgiveness I have not posted some other reviews that I really, really should have of some companies good and bad - I need to kick myself in the butt and get around to doing that! I totally meant to do that before today ... and I really need to reply to my other thread on here too!
I reviewed the rules and hope this is OK - I have already posted a review about this on the Minecraft forums and wanted to repost it here. I felt it was fair to link it there as well so you could see the server hosts response and make a decision for yourself. I'll definitely be keeping it in mind to be a more involved, fair reviewer/user in the future.
The original review is located here so you can get a fair view. Anyway, on to the meat of the matter:
I would like to post my experience with MyMCServ. Overall, I was not satisfied with the experience and ended up switching to another host even though I was afforded an extra month free service for my experience.
Here I am going to detail out why.
I am your average gamer. My girlfriends and I wanted to set up a fun little server for ourselves, so after reviewing several hosts here I decided to try out MyMCServ. I signed up for the "Xen Minecraft Servers - Server 512MB RAM" package since it's a fairly small group on February 10th. My order was received around 8:45PM on the same night, as was my payment. My server was setup and my details sent on February 11th at 1:09PM.
Note: I am not complaining about the setup time. The initial activation emails stated that it can take 24 hours for a server to set up, and that is OK with me. I am just detailing times here so you can be the judge and to show I kept all the emails and records.
Now, I was pretty new to Minecraft and knew it was in BETA and knew it would be a hassle from day one. Any support tickets I submitted between now and what I'm detailing next I was happy with the answer and the service. I just want to make that clear.
On March 16th I noticed that my server was down and the status was "Cancelled." I filed a ticket, puzzled, as I had paid on time and even noted the payment through paypal in my inbox before that day. Now, I can no longer log into my cancelled account so I don't have my first ticket that I sent but in no way was I rude or did I abuse them. Ever. Here is the reply I received:
Your next due date on our system is Next Due Date: 04/03/2011, can you provide a paypal transaction ID?
MyMCServ Senior Techie."
I provided the proper transaction ID. As I said I cannot access my responses anymore, feel free to post them MyMCServ if you wish.
I am really not sure about this. Your account is not showing up in the list, although your account does exist. The long and the short of it is, your server has been removed from our servers, including the data. If you have a backup, I can put you onto anouther node and give you a free months hosting for the troubles.
You would need to make a new client account too.
MyMCServ Senior Techie."
Needless to say I was pretty miffed. Jonathon did not even apologize or provide any answer as to why this took place. I am unsure if I am being unreasonable but this did not sit well with me or the other Minecraft server visitors. I am an agreeable, calm, chill person and I told my girlfriends about it and we all agreed we would give it another chance since we got a free month. It was only fair.
I took a couple of days to cool down, then I went to re-order. My Xen server order that I noted above was out of stock. I attempted to do this on March 26th, and filed a ticket stating so. So that they would understand I am still interested in ordering. Here is the reply I received:
The only thing I can suggest is waiting for the stock to come back in.
MyMCServ Senior Techie."
Again, no apology, no nothing... when this is all THEIR fault. Like I said, I'm a calm and chill person. So I waited for it to come back into stock. I finally found it back in stock on April 11th after noticing I was still subscribed to pay them in April - so I did submit a ticket and get my free month and the subscription payment funded to my new account and second attempt with them. They handled that well and that part I have no complaints.
MyMcServ's second chance bombed. The server was constantly laggy and the Control Panel (mcdash.net) was constantly down.
After several days of the same thing we had enough so I switched to a new host on April 15th. I will review the new host later, however I will state right now that I've had less trouble and lag with them than I did with MyMcServ. It's like opening up an entire new world that I never knew before.
So overall, that was my experience. I would NOT recommend them to anyone. I hope the host replying in the link above can verify that I was indeed hosted with them.
If you would like to have another host I would go get the 2GB VPS from 123systems.net . I run a MC server off this and the support was nothing but the best. You might have to pay some more but quality is what maters with servers
I really don't recommend these guys, massive downtime over the past few days and low quality
ticket responses. Server was offline when I woke up this morning, submitted a ticket and was
told it simply needed to be rebooted. 5 hours later still not online and they refuse to
answer my ticket, they simply keep closing it. Not the first time this has happened either.
Unless they get their stuff together I really don't recommend anyone going with them.
I'm not entirely sure if you have tried viewing our website lately but we can not answer any tickets due to the fact our website is currently under a DDoS attack. Therefore your ticket has went unanswered for a very legitimate reason.
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