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  1. #1
    Join Date
    Nov 2010
    Posts
    73

    GoGrid Hacked - Personal Information Leaked

    I received a letter today from GoGrid, its rather long so I'm not typing it out. Basically it says that their system has been compromised and personal information has been exposed.

    This includes...
    Name, Address
    Email Address
    Full Credit card details, excluding CV2.

  2. #2
    Join Date
    Feb 2005
    Location
    UK
    Posts
    554
    Quality. Was it an email? If so you should copy/paste it just to verify you're not trying to smear them.

  3. #3
    Join Date
    Nov 2010
    Posts
    73
    Quote Originally Posted by PandaEyes View Post
    I received a letter today from GoGrid
    Their customer support are usless.

  4. #4
    Join Date
    Dec 2003
    Location
    NY & PA
    Posts
    850
    Robert Merrihue - President/CEO
    http://www.bethehost.com
    Where resellers become a host on servers we own and operate.
    Web Hosting Since 2000 *** 12+ Years in the hosting industry

  5. #5
    Join Date
    Nov 2010
    Posts
    73

  6. #6
    Join Date
    Jun 2008
    Location
    Manchester, UK
    Posts
    207
    O deary me!
    TheHostGuys.co.uk - We price match any UK Based Hosting Business!
    Company Number - 09177361
    VAT Reg No - 195 5495 57
    AS Number - AS201033 (We are a fully registered RIPE LIR)

  7. #7
    Join Date
    Oct 2010
    Location
    Europe
    Posts
    169
    Maybe time to reconsider offering clients to use credit cards at all, imagine if some of the clients decides to sue the company :p

  8. #8
    Join Date
    Feb 2005
    Location
    UK
    Posts
    554
    Bad times. Seems to me like companies need to start using partners who know their stuff when it comes to holding payment details — can never have too many layers of security for this kind of thing. Leaks like this seem to occur far too often (and these are the only ones they TELL us about), with our dear old WHT being a prime example.

  9. #9
    Join Date
    Oct 2010
    Location
    Europe
    Posts
    169
    Maybe an opportunity for a new kind of business? "Secure Credit Card Storage Provider" haha

  10. #10
    Join Date
    May 2005
    Location
    New York
    Posts
    737
    I believe they are called PayPal lol :-)
    Perigee Global Corporation
    Design, Development and Hosting Solutions
    Dedicated Servers, CDN, Hosted E-Mail, Web Hosting, VPS & Cloud Servers
    1.212.400-7632 www.perigeeglobal.com

  11. #11
    Actually it's called CIM from Authorize.net With their CIM you store the card details on their servers and they send back an ID. You cannot pull the card details back out, only process transactions into your bank account with it. It's a great way to lower your PCI requirements.

  12. #12
    Join Date
    Oct 2006
    Posts
    304
    Quote Originally Posted by PandaEyes View Post
    I received a letter today from GoGrid, its rather long so I'm not typing it out. Basically it says that their system has been compromised and personal information has been exposed.

    This includes...
    Name, Address
    Email Address
    Full Credit card details, excluding CV2.
    got one myself , postal delay
    DDOS Protected - SSD KVM VDS & Storage KVM VDS.
    http://rackhost.co

  13. #13
    Exactly the reasons I never wanted to deal with credit data.
    Even with PCI approved security. I do just fine with Google Checkout and Paypal. Let them deal with the hassles of credit card fraud and security.
    Chris Walker
    http://www.siterack.net
    Shared Hosting / Master Reseller / Reseller / HostReady cPanel VPS / DynaServer Adjustable VPS

  14. #14
    Join Date
    Apr 2008
    Location
    United States, MI
    Posts
    769
    Woot me to!

    Luckily that card has been long since dead

    Free credit checks ftw
    Click image for larger version. 

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    Steven Crothers
    No BS cloud engineer and Red Hat architect.

  15. #15
    Join Date
    Mar 2011
    Location
    South Jersey
    Posts
    20
    I'm still trying to figure out why they even had my personal information to leak, I asked them to cancel my account over a year ago and to remove my mailing address and card number. I understand there is certain information they need to retain for a period of time but 1. credit card numbers are not it and 2. don't tell somebody you've fully complied with their request when you haven't.

  16. #16
    Join Date
    Nov 2003
    Posts
    538
    Quote Originally Posted by jcurry View Post
    I'm still trying to figure out why they even had my personal information to leak, I asked them to cancel my account over a year ago and to remove my mailing address and card number. I understand there is certain information they need to retain for a period of time but 1. credit card numbers are not it and 2. don't tell somebody you've fully complied with their request when you haven't.
    They most likely keep it incase some government agency comes asking them who used "specific IP address xyz 18 months ago" and what was that user's payment type. There seems to be no statute of limitations on how long ago they will request these things.
    XLHost.com
    Dedicated Servers, Virtual Private Servers, and more since 1995.
    drew @ xlhost.com

  17. #17
    Join Date
    May 2011
    Posts
    81
    I also received a letter from gogrid a few weeks ago (email and physical letter)

    On monday this week I got a call from my bank saying they had blocked my credit card due to some unusual activity and were sending me a new one.

    So I guess my credit card details were stolen.

  18. #18
    Join Date
    Mar 2011
    Location
    South Jersey
    Posts
    20
    Quote Originally Posted by XLHost View Post
    They most likely keep it incase some government agency comes asking them who used "specific IP address xyz 18 months ago" and what was that user's payment type. There seems to be no statute of limitations on how long ago they will request these things.
    That's fine, tell me. Don't say you've fully complied with my request to expunge my information from your records if you haven't - that's called lying.

    Quote Originally Posted by craigedmonds View Post
    I also received a letter from gogrid a few weeks ago (email and physical letter)

    On monday this week I got a call from my bank saying they had blocked my credit card due to some unusual activity and were sending me a new one.

    So I guess my credit card details were stolen.
    Companies everywhere are compromised every day. Just the other day I also got a letter from the Texas Secretary of State saying they had a breach where my information was exposed too.

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