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  #1  
Old 04-15-2011, 01:17 AM
WebbyCart WebbyCart is offline
Aspiring Evangelist
 
Join Date: Apr 2008
Posts: 444

WebbyCart Outsourced Hosting Support - 24/7 Live Chat Support now Available!


WebbyCart.com
Outsourced Web Hosting Support


If you are a large Web Hosting Company or a starting Web Host Reseller that needs professional, experienced, trustworthy staff to handle your Customer Support tickets, WebbyCart.com is here to help.

WebbyCart.com provides Quality Outsourced Technical Support to Hosting companies and Data Centers around the world. WebbyCart staff comprises of young, dynamic and resourceful individuals who are trained and have an extensive experience in Cpanel, Plesk, Direct Admin, Managing Dedicated Servers, Administering Linux and Windows Servers, Script Writing, Debugging and Trouble Shooting.

We support Major Control Panel such as Cpanel/Web Host Manager, Direct Admin, Plesk, and Ensim either under Linux OS or Windows OS. We can also work for host with Support HelpDesk System such as Ubersmith, Cerberus, Kayako, WHMCS, etc. or just plain Email but we prefer if with HelpDesk System. If you do not have one, we can install one for you for FREE.

The Benefits:
  • All day and Night
    Our Support Staff is always available for all your Client's Support Needs 24 times a day, 7 Times a Day, 365 Days a Year. No Holiday, No Weekend Closed Sign, No Limited Staff Reason on Weekends, etc. We are at your service any time of the day or night.
  • Guaranteed
    We are proud of the Knowledge, Experience, Exposure and the Quality of our Staff's Job that we guarantee 1 Hour Response Time and 5 Hours Resolution Time.
  • Transparent
    Fully Transparent to your Clients. We will be using your own HelpDesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support. For Host without HelpDesk System, you will just need to setup a support email that will forward to us and we will reply using your email so that the client will still know that you are the one supporting them.
  • Save More
    Our Outsource Hosting Support is cheaper than hiring a Permanent Staff. You will save on Salary, Trainings, Benefits and other Expenses.
  • Friendly, Easy to talk with.
    Our staff are known for being Friendly, Professional, Experienced and Knowledgeable. All staff are professionaly trained to handle Customer Support and easy to talk with. They also attend regular Trainings and Seminars to update them on the fast changing Technology and Latest regarding Web Hosting in particular.
  • Adaptable
    Our staff is adaptable. Adaptable to your Support Patterns, Adaptable to your Products and Services. Once you sign up, we will perform a thorough study of your Plans, Services and Support Techniques. This will enable us to know what you offer and how you relate to your clients.

Good News! Quality Outsourced Hosting Support is now more Affordable than ever!
We would like to inform everybody that we have reduced Twenty Percent (20%) on all our Outsourced Hosting Support Prices!

Here are the Plans with the New Discounted Prices:


24/7 Live Chat (New)
Professional Live Chat Support Service

* Support for Unlimited No. of Live Chats
* Unlimited Number of Servers / Domains / Clients
* Use of your Own Live Chat Programs or we can install LiveZilla for Free
* Options for 8, 16, 24 x 7 x 365 Support
* Options for Sales Only, Support Only or Sales & Support.
* 30 secs. Chat Acceptance Guarantee.

* Sales Only :
- 8 Hours - $600 / mo.
- 16 Hours - $800 / mo.
- 24 Hours - $1,000 / mo.

* Support Only :
- 8 Hours - $800 / mo.
- 16 Hours - $1,000 / mo.
- 24 Hours - $1,200 / mo.

* Sales & Support:
- 8 Hours - $1,000 / mo.
- 16 Hours $1,200 / mo.
- 24 Hours $1,500 / mo.

* NO Setup Fee

Per Server
Flat per server fee for Unimited No. of Tickets

* Support for Unlimited No. of Tickets
* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Free Server Management and Monitoring

* $120 / server (1 - 4 Servers)
* $100 / server (5 - 9 Servers)
* $80 / server (10 Servers up)
* NO Setup Fee


Per Ticket
Pay for the Number of Tickets

* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems


* $2.00 / Ticket (30 Tickets)
* $1.60 / Ticket (100 Tickets)
* $1.20 / Ticket (200 Tickets)
* Additional $10 / mo. per Server in excess of 3
* Expires Monthly
* NO Setup Fee


Prepaid Plan
Consumable Prepaid Support Plans

* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems


* $3.00 / Ticket (30 Tickets)
* $2.50 / Ticket (100 Tickets)
* $2.00 / Ticket (200 Tickets)
* Additional $10 per Server in excess of 3
* No Expiration - Just Reload Anytime.
* NO Setup Fee


For Starters
Affordable Support for Starting Up Hosts

* Support for Unlimited No. of Tickets
* Maximum of 100 Domains per Server
* Limited to 1 Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $60 / mo.
* NO Setup Fee


For VPS Providers

Professional Support for VPS Sellers

* Main Node Management
* Maximum of 10 Nodes per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $80 / Server (50 Tickets)
* $150 / Server (125 Tickets)
* $2.5 / Extra Ticket
* $15 / Extra Node
* NO Setup Fee



For Night Jobs

We will take over your support at night

* Any 12 hours (As per your requirement)
* Support for Unlimited Number of Tickets
* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $80 / Server
* NO Setup Fee


For Dedicated Server Sellers
Support for Server Owners

* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $40 / mo. (25 Tickets)
* $65 / mo. (50 Tickets)
* NO Setup Fee

For VPS Owners/Nodes
High Caliber Support for your VPS Clients

* Support for Unlimited Number of Tickets per Account
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $40 / mo. (15 Accounts) - $2.50 / Account in excess of 15 Accounts
* $80 / mo (50 Accounts) - $2 / Account in excess of 50 Accounts
* $100 / mo. Unlimited Number of Accounts
* NO Setup Fee


For Hosting Resellers
Professional Support for Resellers


* Unlimited Number of Tickets per Account
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems

* $30 / mo. (15 Accounts)
* $1 / Account in excess of 15 Accounts
* NO Setup Fee

You can view some of our reviews posted here at WHT:

http://www.webhostingtalk.com/showthread.php?t=1029771
http://www.webhostingtalk.com/showthread.php?t=1028349
http://www.webhostingtalk.com/showthread.php?t=1024339
http://www.webhostingtalk.com/showthread.php?t=709113
http://www.webhostingtalk.com/showthread.php?t=706164
http://www.webhostingtalk.com/showthread.php?t=694244
http://www.webhostingtalk.com/showthread.php?t=715548
http://www.webhostingtalk.com/showthread.php?t=721278
http://www.webhostingtalk.com/showthread.php?t=904535
http://www.webhostingtalk.com/showthread.php?t=952096

or Client Testimonials from our site:

http://www.webbycart.com/testimonials.htm

Contact Sales now at sales@webbycart.com or to know more or to order, please go to http://www.webbycart.com/outsourced.htm

Regards,
Bobby

__________________
WebbyCart.com - Pushing Onwards
Server Management | Outsourced Hosting Support | Remote / Offsite Rsync Backup | Fully Managed Servers & Cloud VPS
sales@webbycart.com


Notice to Consumers
Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

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  #2  
Old 04-15-2011, 03:23 AM
bhavicp bhavicp is offline
Not so experienced
 
Join Date: Jul 2008
Location: New Zealand
Posts: 1,187
Regarding your "For Dedicated Server Sellers plan", i assume this is for an unlimited amount of dedicated servers (ie 50 tickets can be used for X number of different servers)? or is it $40 /month per server?

Also is the VPS plan work the same way? Or is it per server (I just wanted to confirm both)

  #3  
Old 04-15-2011, 04:18 AM
WebbyCart WebbyCart is offline
Aspiring Evangelist
 
Join Date: Apr 2008
Posts: 444
Quote:
Originally Posted by bhavicp View Post
Regarding your "For Dedicated Server Sellers plan", i assume this is for an unlimited amount of dedicated servers (ie 50 tickets can be used for X number of different servers)? or is it $40 /month per server?

Also is the VPS plan work the same way? Or is it per server (I just wanted to confirm both)
Hi,

Yes, this is unlimited Servers/VPS and limit of 25 Tickets and support for your Server/VPS Clients (Ownsers not their end users).

Regards,
Bobby

__________________
WebbyCart.com - Pushing Onwards
Server Management | Outsourced Hosting Support | Remote / Offsite Rsync Backup | Fully Managed Servers & Cloud VPS
sales@webbycart.com

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