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  1. #1
    Join Date
    Apr 2008
    Posts
    444

    WebbyCart Outsourced Hosting Support - 24/7 Live Chat Support now Available!

    WebbyCart.com
    Outsourced Web Hosting Support


    If you are a large Web Hosting Company or a starting Web Host Reseller that needs professional, experienced, trustworthy staff to handle your Customer Support tickets, WebbyCart.com is here to help.

    WebbyCart.com provides Quality Outsourced Technical Support to Hosting companies and Data Centers around the world. WebbyCart staff comprises of young, dynamic and resourceful individuals who are trained and have an extensive experience in Cpanel, Plesk, Direct Admin, Managing Dedicated Servers, Administering Linux and Windows Servers, Script Writing, Debugging and Trouble Shooting.

    We support Major Control Panel such as Cpanel/Web Host Manager, Direct Admin, Plesk, and Ensim either under Linux OS or Windows OS. We can also work for host with Support HelpDesk System such as Ubersmith, Cerberus, Kayako, WHMCS, etc. or just plain Email but we prefer if with HelpDesk System. If you do not have one, we can install one for you for FREE.

    The Benefits:

    • All day and Night
      Our Support Staff is always available for all your Client's Support Needs 24 times a day, 7 Times a Day, 365 Days a Year. No Holiday, No Weekend Closed Sign, No Limited Staff Reason on Weekends, etc. We are at your service any time of the day or night.
    • Guaranteed
      We are proud of the Knowledge, Experience, Exposure and the Quality of our Staff's Job that we guarantee 1 Hour Response Time and 5 Hours Resolution Time.
    • Transparent
      Fully Transparent to your Clients. We will be using your own HelpDesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support. For Host without HelpDesk System, you will just need to setup a support email that will forward to us and we will reply using your email so that the client will still know that you are the one supporting them.
    • Save More
      Our Outsource Hosting Support is cheaper than hiring a Permanent Staff. You will save on Salary, Trainings, Benefits and other Expenses.
    • Friendly, Easy to talk with.
      Our staff are known for being Friendly, Professional, Experienced and Knowledgeable. All staff are professionaly trained to handle Customer Support and easy to talk with. They also attend regular Trainings and Seminars to update them on the fast changing Technology and Latest regarding Web Hosting in particular.
    • Adaptable
      Our staff is adaptable. Adaptable to your Support Patterns, Adaptable to your Products and Services. Once you sign up, we will perform a thorough study of your Plans, Services and Support Techniques. This will enable us to know what you offer and how you relate to your clients.


    Good News! Quality Outsourced Hosting Support is now more Affordable than ever!
    We would like to inform everybody that we have reduced Twenty Percent (20%) on all our Outsourced Hosting Support Prices!

    Here are the Plans with the New Discounted Prices:


    24/7 Live Chat (New)
    Professional Live Chat Support Service

    * Support for Unlimited No. of Live Chats
    * Unlimited Number of Servers / Domains / Clients
    * Use of your Own Live Chat Programs or we can install LiveZilla for Free
    * Options for 8, 16, 24 x 7 x 365 Support
    * Options for Sales Only, Support Only or Sales & Support.
    * 30 secs. Chat Acceptance Guarantee.

    * Sales Only :
    - 8 Hours - $600 / mo.
    - 16 Hours - $800 / mo.
    - 24 Hours - $1,000 / mo.

    * Support Only :
    - 8 Hours - $800 / mo.
    - 16 Hours - $1,000 / mo.
    - 24 Hours - $1,200 / mo.

    * Sales & Support:
    - 8 Hours - $1,000 / mo.
    - 16 Hours $1,200 / mo.
    - 24 Hours $1,500 / mo.

    * NO Setup Fee

    Per Server
    Flat per server fee for Unimited No. of Tickets

    * Support for Unlimited No. of Tickets
    * Unlimited Number of Domains per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems
    * Free Server Management and Monitoring

    * $120 / server (1 - 4 Servers)
    * $100 / server (5 - 9 Servers)
    * $80 / server (10 Servers up)
    * NO Setup Fee


    Per Ticket
    Pay for the Number of Tickets

    * Unlimited Number of Domains per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems


    * $2.00 / Ticket (30 Tickets)
    * $1.60 / Ticket (100 Tickets)
    * $1.20 / Ticket (200 Tickets)
    * Additional $10 / mo. per Server in excess of 3
    * Expires Monthly
    * NO Setup Fee


    Prepaid Plan
    Consumable Prepaid Support Plans

    * Unlimited Number of Domains per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems


    * $3.00 / Ticket (30 Tickets)
    * $2.50 / Ticket (100 Tickets)
    * $2.00 / Ticket (200 Tickets)
    * Additional $10 per Server in excess of 3
    * No Expiration - Just Reload Anytime.
    * NO Setup Fee


    For Starters
    Affordable Support for Starting Up Hosts

    * Support for Unlimited No. of Tickets
    * Maximum of 100 Domains per Server
    * Limited to 1 Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $60 / mo.
    * NO Setup Fee


    For VPS Providers

    Professional Support for VPS Sellers

    * Main Node Management
    * Maximum of 10 Nodes per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $80 / Server (50 Tickets)
    * $150 / Server (125 Tickets)
    * $2.5 / Extra Ticket
    * $15 / Extra Node
    * NO Setup Fee



    For Night Jobs

    We will take over your support at night

    * Any 12 hours (As per your requirement)
    * Support for Unlimited Number of Tickets
    * Unlimited Number of Domains per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $80 / Server
    * NO Setup Fee


    For Dedicated Server Sellers
    Support for Server Owners

    * Unlimited Number of Domains per Server
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $40 / mo. (25 Tickets)
    * $65 / mo. (50 Tickets)
    * NO Setup Fee

    For VPS Owners/Nodes
    High Caliber Support for your VPS Clients

    * Support for Unlimited Number of Tickets per Account
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $40 / mo. (15 Accounts) - $2.50 / Account in excess of 15 Accounts
    * $80 / mo (50 Accounts) - $2 / Account in excess of 50 Accounts
    * $100 / mo. Unlimited Number of Accounts
    * NO Setup Fee


    For Hosting Resellers
    Professional Support for Resellers


    * Unlimited Number of Tickets per Account
    * HelpDesk Support (Free Installation of HelpDesk)
    * 24 x 7 x 365 Support
    * 1 Hour Response and 5 Hours Resolution Guarantee
    * Pro-active Communication with Data Center for Reboots or Hardware Problems

    * $30 / mo. (15 Accounts)
    * $1 / Account in excess of 15 Accounts
    * NO Setup Fee

    You can view some of our reviews posted here at WHT:

    http://www.webhostingtalk.com/showthread.php?t=1029771
    http://www.webhostingtalk.com/showthread.php?t=1028349
    http://www.webhostingtalk.com/showthread.php?t=1024339
    http://www.webhostingtalk.com/showthread.php?t=709113
    http://www.webhostingtalk.com/showthread.php?t=706164
    http://www.webhostingtalk.com/showthread.php?t=694244
    http://www.webhostingtalk.com/showthread.php?t=715548
    http://www.webhostingtalk.com/showthread.php?t=721278
    http://www.webhostingtalk.com/showthread.php?t=904535
    http://www.webhostingtalk.com/showthread.php?t=952096

    or Client Testimonials from our site:

    http://www.webbycart.com/testimonials.htm

    Contact Sales now at sales@webbycart.com or to know more or to order, please go to http://www.webbycart.com/outsourced.htm

    Regards,
    Bobby
    WebbyCart.com - Pushing Onwards
    Server Management | Outsourced Hosting Support | Remote / Offsite Rsync Backup | Fully Managed Servers & Cloud VPS
    sales@webbycart.com

  2. #2
    Join Date
    Jul 2008
    Location
    New Zealand
    Posts
    1,207
    Regarding your "For Dedicated Server Sellers plan", i assume this is for an unlimited amount of dedicated servers (ie 50 tickets can be used for X number of different servers)? or is it $40 /month per server?

    Also is the VPS plan work the same way? Or is it per server (I just wanted to confirm both)

  3. #3
    Join Date
    Apr 2008
    Posts
    444
    Quote Originally Posted by bhavicp View Post
    Regarding your "For Dedicated Server Sellers plan", i assume this is for an unlimited amount of dedicated servers (ie 50 tickets can be used for X number of different servers)? or is it $40 /month per server?

    Also is the VPS plan work the same way? Or is it per server (I just wanted to confirm both)
    Hi,

    Yes, this is unlimited Servers/VPS and limit of 25 Tickets and support for your Server/VPS Clients (Ownsers not their end users).

    Regards,
    Bobby
    WebbyCart.com - Pushing Onwards
    Server Management | Outsourced Hosting Support | Remote / Offsite Rsync Backup | Fully Managed Servers & Cloud VPS
    sales@webbycart.com

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