Well to start off with their network, hardware, billing is all fantastic. But anything after that is just a hassle.
We had a complaint about us a while back (that was resolved) but we could not even access the ticket. We asked who the complaint came from and they were good in telling us the email address.
Same thing is happening now. Get an email about a complaint, YET again can not access the ticket. When I say we can't I get told not to make multiple tickets. Now when we ask who made the complaint we get told
"We are not able to provide the client details with out a court order.
We would recommend you to purchase a managed server support option to get help with this ticket."
Managed support to fix up a complaint? Are you for real? We tried them to fix a server issue one time and no one could fix it, they just passed it on from one person to another, we ended up fixing it by ourselves. And cancelled that "managed support".
But really they want us to get managed support for a complaint ticket? This is nothing but a joke.
I have 4 servers with them spending $1000/month I don't want to cancel but at the look of this support for complaints I may need to. Will have been with them for a year in may, but unless this improves it is highly unlikely we will.
Yes after talking to someone a little higher up all was fixed within 1 reply to a ticket. Just you may want to look into your system, when a complaint is made and a ticket about it is open by 100tb it does not show and is not accessible by your clients.
Awesome, I am glad our management team was able to help you successfully. We are working on our Abuse system currently, and we are still modifying some operations. We are aware of the issue that you are facing and its only an isolated issue for some clients. We have our development team, and myself working on this issue.
If you need anything please feel free to email me. My email is listed above.
█ Kody R.
█ Sr. Operations Analyst
█ 100TB.com -> Awesome dedicated servers. 20 locations & lots of bandwidth
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