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  1. #1

    BurstNet Got many disconnections

    Hello , there are any problem with Burstnet?? my server got many disconnections and the burst.net main site and support site are slow and many times donīt load...



    C:\Documents and Settings\Administrator>tracert burst.net

    Tracing route to burst.net [66.96.192.202]
    over a maximum of 30 hops:

    1 4 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
    2 <1 ms <1 ms <1 ms 72.249.0.65
    3 <1 ms <1 ms <1 ms xe-4-2-0.er2.dfw2.us.above.net [64.124.196.225]

    4 1 ms 1 ms 1 ms above-pccw-3.dfw2.us.above.net [64.125.13.126]
    5 46 ms 46 ms 55 ms vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]
    6 * * 45 ms ec1-25.grd01.sctn01.hostnoc.net [96.9.191.142]
    7 45 ms 45 ms 45 ms vl0190.grd01.sctn01.hostnoc.net [96.9.191.120]
    8 48 ms 46 ms 47 ms tn0-01.agg01.sctn01.hostnoc.net [96.9.191.46]
    9 45 ms 44 ms 44 ms burst.net [66.96.192.202]

    Trace complete.

  2. #2
    Join Date
    May 2009
    Location
    Tennessee
    Posts
    303
    There appear to have been some routing issues (as in their entire network disappeared from the Internet). It's fine now, however.

  3. #3
    Join Date
    May 2007
    Location
    God's own country!
    Posts
    654
    BurstNET is completely down for me.

  4. #4
    Join Date
    May 2009
    Location
    Tennessee
    Posts
    303
    I spoke too soon. It's still going up and down. My apologies.

  5. #5
    Its been in and out for 25 minutes for me. I will submit a ticket just to be on the safe side if they aren't aware.

    Also, I live 40 minutes from Scranton, PA and have been having trouble with a few other websites during the same times I can't reach my BurstNet server.

  6. #6
    Join Date
    May 2007
    Location
    God's own country!
    Posts
    654
    It is still going up and down.

  7. #7
    Yeah, still haven't been able to get the support ticket in. Hopefully someone else did in a brief period of the support site being up.

  8. #8
    My server donīt work .. what happen with Burst????

    C:\Documents and Settings\Administrator>tracert 173.212.215.155

    Tracing route to 173-212-215-155.hostnoc.net [173.212.215.155]
    over a maximum of 30 hops:

    1 9 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
    2 1 ms <1 ms <1 ms 72.249.128.109
    3 5 ms <1 ms <1 ms 173-219-246-92-link.sta.suddenlink.net [173.219.
    246.92]
    4 3 ms 3 ms 3 ms tyrmcrs02-10gex0-6-0-2.tex.sta.suddenlink.net [6
    6.76.30.33]
    5 4 ms 5 ms 4 ms te4-2.mpd01.dfw05.atlas.cogentco.com [38.104.34.
    109]
    6 4 ms 4 ms 4 ms te7-2.ccr02.dfw03.atlas.cogentco.com [154.54.6.7
    7]
    7 4 ms 4 ms 5 ms te3-2.ccr02.dfw01.atlas.cogentco.com [154.54.6.5
    3]
    8 10 ms 10 ms 10 ms te0-1-0-1.ccr22.iah01.atlas.cogentco.com [154.54
    .5.138]
    9 37 ms 37 ms 37 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
    .7.237]
    10 37 ms 37 ms 37 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
    .28.221]
    11 41 ms 41 ms 41 ms te3-3.ccr01.phl01.atlas.cogentco.com [154.54.31.
    58]
    12 41 ms 42 ms 41 ms te4-3.ccr01.phl03.atlas.cogentco.com [66.28.4.23
    4]
    13 247 ms 225 ms 206 ms 38.104.114.214
    14 * * * Request timed out.
    15 55 ms 46 ms 47 ms ec0-57.au2601.sctn01.hostnoc.net [64.120.243.94]

    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.

  9. #9
    Same here. Couldn't access mine for almost two hours so far.

    Their reseller told me it may be because of the network upgrade being carried out. Is this the case?
    Last edited by NuPagady; 04-14-2011 at 05:01 AM.

  10. #10
    Join Date
    Aug 2010
    Location
    Sorting Office
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    6,899
    Quote Originally Posted by andryus View Post
    Tracing route to 173-212-215-155.hostnoc.net [173.212.215.155]
    This looks like an issue on one segment at BurstNET. Our services (dedi and VPS) are all running fine, but pinging your IP fairly locally (Newark, NJ) gives packet loss:

    --- 173.212.215.155 ping statistics ---
    53 packets transmitted, 26 received, 50% packet loss, time 52036ms
    rtt min/avg/max/mdev = 11.432/11.541/11.680/0.085 ms

    I presume you have a ticket open at BurstNET Support with tracerts showing the issue?

    EDIT: We're not seeing any loss to BurstNET's main site:

    --- 66.96.192.202 ping statistics ---
    50 packets transmitted, 50 received, 0% packet loss, time 49086ms
    rtt min/avg/max/mdev = 11.496/11.648/12.217/0.186 ms

  11. #11
    Join Date
    Aug 2010
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    Quote Originally Posted by Hostify Networks View Post
    There appear to have been some routing issues (as in their entire network disappeared from the Internet).
    I know (from another thread) that you've had issues yourself with a VPS at BurstNET, but making claims like that is just foolhardy, don't you think?

    After all, it can be so easily disputed by other customers monitoring their services at BurstNET.

    For example, we monitor at 1-minute intervals from 5 different locations and the result for April so far is:

    2011-April Outages: 0 Uptime: 100.0000%

  12. #12
    Join Date
    Oct 2009
    Posts
    1,036
    Last night one of our providers decided to perform some maintenance last night without informing us. The connection kept going up and down for hours. Once we figured out what was going on, we informed anyone who sent in a ticket.

  13. #13
    Join Date
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    Quote Originally Posted by BurstNET_CSM View Post
    Last night one of our providers decided to perform some maintenance last night without informing us. The connection kept going up and down for hours.
    Did this provider's name begin with "Cog" by any chance? If so I'll set up another monitor that uses them, as all our existing monitors seem to use your other connections (all of which have been rock solid)

  14. #14
    Join Date
    Oct 2009
    Posts
    1,036
    Quote Originally Posted by F-DNS View Post
    Did this provider's name begin with "Cog" by any chance? If so I'll set up another monitor that uses them, as all our existing monitors seem to use your other connections (all of which have been rock solid)

    Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.

  15. #15
    Join Date
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    Quote Originally Posted by BurstNET_CSM View Post
    Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.
    Funny thing: I can narrow it down to just a couple of possible routes/networks. Monitor #6 will be installed tonight

  16. #16
    Join Date
    Jan 2011
    Location
    Varna, Bulgaria
    Posts
    1,270
    Quote Originally Posted by BurstNET_CSM View Post
    Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.
    So don't tell who the provider is, only write a 16bit integer here

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