Results 1 to 25 of 28
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04-14-2011, 12:05 AM #1Junior Guru Wannabe
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- Feb 2011
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- 35
My HostRail.com VPS was destroied after their Server Maintenance and with no reply
My HostRail.com VPS was destroied after their Server Maintenance and with no reply
My VPS is at server [eris].
2011-4-12, they sent me a email to tell me that, they would have Server Maintenance, and the VPS will down 3 hours.
And tomorrow morning, I know they finished Server Maintenance from the facebook.
But I found that my VPS was destroied when I login VPS's HyperVM, the system tell me:
1,change Server In Db
2,Backup Home
3,Rebuild
It is to say, there's no my VPS.
So, I think it must be some misstake, so I had a ticket to hostrail.com, But now about 36 hours passed, there's no relpy.
My VPS is still down! And the importance is that, where is my date?
So, I have no idear except post these words on WHT.
What happened? Is there anybody who is hostrail.com's officer can tell me?
Thanks a lot.
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04-14-2011, 12:20 AM #2Junior Guru
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- May 2008
- Location
- Texas
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- 188
Sorry to hear about your troubles. Have you tried calling them? Their number is listed on their website.
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04-14-2011, 12:28 AM #3Junior Guru Wannabe
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- Feb 2011
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- 35
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04-14-2011, 12:33 AM #4Junior Guru Wannabe
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- Jan 2011
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- 75
Sorry to hear, You should create support ticket and contact via chat to solve this problem.
Hosting professional
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04-14-2011, 02:14 AM #5Junior Guru Wannabe
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- Feb 2011
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- 35
Who could help me,Pleae?
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04-14-2011, 02:25 AM #6Aspiring Evangelist
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- Jul 2010
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- 363
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04-14-2011, 02:31 AM #7Junior Guru Wannabe
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- Feb 2011
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04-14-2011, 02:37 AM #8Web Hosting Guru
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- Sep 2009
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- UK
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- 318
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04-14-2011, 02:39 AM #9Junior Guru Wannabe
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- Feb 2011
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04-14-2011, 02:48 AM #10Aspiring Evangelist
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- Jul 2010
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04-14-2011, 02:51 AM #11Junior Guru Wannabe
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- Feb 2011
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04-14-2011, 02:52 AM #12Junior Guru Wannabe
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- Oct 2010
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- 73
I was informed about possible downtime so far my site is up and running.
So you need to check everything on your side. Maybe old cache of your Internet Service Provider.
I'm fine with Hostrail now and no problem at all.
Good luck
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04-14-2011, 02:53 AM #13Aspiring Evangelist
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- Jul 2010
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- 363
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04-14-2011, 02:57 AM #14Junior Guru Wannabe
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- Feb 2011
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- 35
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04-14-2011, 03:24 AM #15VPS Like a Boss!
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- Jul 2009
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- New Zealand
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QuickWeb™ -We Host Servers Like a Boss!
New Zealand - USA - UK - Germany Virtual Servers
Worldwide hosting provider with proven 24x7 and 25-Minute Support!
www.quickweb.co.nz
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04-14-2011, 05:52 AM #16WHT Addict
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- Apr 2011
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- 102
That is the problem, they are doing an urgent maintenance/improvement to most (if not all) nodes , at the same time, as we have been informed by email hours before it.
Cases from what I see are between :
1- Most clients VPS went down for a short period of time and was back online short after that.
2- Some clients appear to not feel the downtime except for moments.
3- Some like myself, had their VPS feels like corrupted or something (couldn't login to HyperVM) and VPS was constantly down, after the maintenance. So I opened a ticket, and soon they fixed that in few hours, and my VPS is back online, thank god.
But in all cases, you should always have your own backup, even if you really want to save $$$, you must keep a backup in your PC, that is the minimum you MUST have to keep going! otherwise you keep the possibility of losing EVERYTHING you've done and will do, during 24h/day and 365Days/year!
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04-14-2011, 07:14 AM #17Web Hosting Master
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- Sep 2004
- Posts
- 669
We're in the same boat. One vps broken other so slow that it's basicly impossible to use it.
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04-14-2011, 07:36 AM #18Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 669
addition.
I fixed constant issues with HostFail. Cancellation.
Both VPSes was most of the time useless anyway.
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04-14-2011, 07:43 AM #19Web Hosting Guru
- Join Date
- Aug 2006
- Posts
- 296
Hello,
Have exactly the same issue as the OP..
No reply from support for more than 2 days now..
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04-14-2011, 07:57 AM #20Junior Guru Wannabe
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- Feb 2011
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- 35
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04-14-2011, 09:30 AM #21WHT Addict
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- Apr 2011
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- 102
HyperVM is still very very slow to me. VPS RAM is close to full I don't know why. But VPS is up at least until this maintenance ends soon (hopefully). And to be honest, I have only one 4PU plan with discount too, I put a ticket yesterday and they answered within few hours with my VPS working with big apologies for it.
@Spirit: I don't know about your case or what lead to this, but for me I'm using my VPS for both backup and for hosting few domains without any problem or downtime! I tested the CPU even with a project and was impressed with 0.2 Mhz @ 4 cores gave much more speed than I expected, I mean CPU didn't even hit the limit during a heavy experience I had to do on this VPS. I was generally satisfied with having it so far. Thats why so far I hope they finish maintenance soon and get things sorted!
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04-14-2011, 09:35 AM #22WHT Addict
- Join Date
- Apr 2011
- Posts
- 102
After seeing others as well having problems similar to mine and yours, and seeing that I didn't loose any data, I so much hope you get your VPS back working with your data after maintenance ends, and if that happened try to take it as a lesson for having backup, and I believe you will in any case
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04-14-2011, 09:38 AM #23Junior Guru Wannabe
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- Feb 2011
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- 35
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04-14-2011, 04:26 PM #24WHT Addict
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- Apr 2011
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- 102
That is a part of an email they sent hours ago:
the situation with the vast majority of servers is stabilized. We had some issues with a bad hard drive in atlas.hostrail.com, we have just completed replacing this broken hard drive - there is no data loss as this in our RAID Array.
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04-14-2011, 04:33 PM #25WHT Addict
- Join Date
- Apr 2011
- Posts
- 102
Also they recently sent a second email confirming completion of maintenance on many but not all nodes (I discovered that my current node wasn't under maintenance even, so clearly I was migrated with some other VPSs to a temporairly node when I opened a ticket, a node that is not under maintenance)
What I understood is that they are running throughout check on RAID before announcing any server maintenance is finished and it is stabilized. Anyway this is just a quote from their email:
I wanted to confirm via email that the following servers are now considered stable:
telesto.hostrail.com
tethys.hostrail.com
dione.hostrail.com
iapetus.hostrail.com
rhea.hostrail.com
venus.hostrail.com
pan.hostrail.com
enceladus.hostrail.com
mimas.hostrail.com
oberon.hostrail.com
europa.hostrail.com
ganymede.hostrail.com
atlas.hostrail.com
hipomenes.hostrail.com
one.hostrail.com
We are on the final steps on the stabilization on the following servers:
ariel.hostrail.com
epimetheus.hostrail.com
eris.hostrail.com
prometheus.hostrail.com
hyperion.hostrail.com
titan.hostrail.com
terra.hostrail.com
uranus.hostrail.com
neptune.hostrail.com
saturn.hostrail.com
jupiter.hostrail.com
triton.hostrail.com
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