Results 1 to 19 of 19
Hybrid View
-
04-13-2011, 05:01 PM #1Newbie
- Join Date
- Apr 2011
- Posts
- 28
urgent help from people who know pacifichost.com
Hello their
after 10 day's of follow up with pacifichost.com company of losing VPS data issue
all i get from them , please send email to management@pacifichost.com
before any explain sorry for my English ...
first my VPS was down when i login to my email i saw an email regarding VPS down time issue , and this is the original message from pacific host company ..
HTML Code:_________________________________________________________ Hello, **** Havok - One of our VPS Nodes, has suffered a corruption in the RAID Array (Hard disk issue). We have currently replaced the failing drive and are rebuilding the Array now, there is quite a lot of data so please bare with us as this could take longer. We understand this is inconvenient and we are highly apologetic in regards to this unexpected issue. Please try to hesitate from submitting tickets (This will just cause more work rather than concentration on the real issue to hand) We have no ETA on this, however, we are working as hard and as fast as we can to resolve the issue, there should be no data loss and things should return to normal soon. If you find that your Virtual Private server is down, it is most likely due to this issue. Again, we are very apologetic about this unexpected situation, however it can happen at anytime and is a part of technology, we hope you can bare with us and understand we are doing our best to get the server back online. Who does it effect? - This will only effect VPS servers on havok Thank you again for your understanding, and have a great day! Regards, PacificHost LLC http://www.pacifichost.com/ ___________________________________________________________
i had start contact their support about this issue , they always tell me send email to management@pacifichost.com ...
i wander is their any one here has a VPS at pacific host and has face same problem of main ...
also can any one help me to fix my issue by contacting their management team because i am from MEA so far away from US and Canada
please guys i am waiting for any advice's i am so broken
-
04-13-2011, 06:06 PM #2WHT Addict
- Join Date
- Sep 2005
- Posts
- 170
Sorry to hear your story, however you might want to take a look at http://www.pacifichost.com/tos.shtml#backups
Every hosting company will tell they backup their stuff at daily, weekly, etc., however must of those backups are not guaranteed, so you should not rely on that and I'm sure this is something you'll ask the future: backup's additional price.
Good luck, my advise will be submit a ticket, no matter they're busy, they should be able to answer you and do their best to fix your issue.█ StableHost.com - Home to over 23,000 websites.
█ Contact us: 866.945.6952
█ Offering: 24/7/365 Support, Web Builder and Softaculous.
█ Read over 100+ reviews about us at RateLobby!
-
04-13-2011, 07:15 PM #3Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York
- Posts
- 928
Hi,
I would highly recommend you email support@pacifichost.com, if not try management@pacifichost.com if you email their management, they can most likely help you further if a support representative cannot.
-
04-13-2011, 07:49 PM #4Web Hosting Master
- Join Date
- Jul 2005
- Posts
- 3,784
-
04-13-2011, 08:07 PM #5Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York
- Posts
- 928
-
04-13-2011, 08:13 PM #6Web Hosting Master
- Join Date
- Jul 2005
- Posts
- 3,784
-
04-13-2011, 08:43 PM #7Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York
- Posts
- 928
Why would I say "they can most likely help you further if a support representative cannot." I was recommending to try to contact their support once more as well as their management, don't you have anything better to do rather then attack someone who's trying to help the OP?
-
04-13-2011, 08:20 PM #8Web Hosting Master
- Join Date
- Jan 2006
- Location
- Ontario, Canada
- Posts
- 958
Now I'm confused.
Anyway, @ OP have you received any word back from management@pacifichost.com? Have you read into their SLA? Perhaps you're entitled to a partial refund. As soon as you mention a refund I'm sure managements ears will perk up.Kdoubt.net - Gameing discussion, arcade, all around good fun
-
04-13-2011, 08:25 PM #9Web Hosting Guru
- Join Date
- Oct 2005
- Location
- Austin, TX
- Posts
- 261
Unfortunately we did lose VPS data on one of our nodes. Despite it being a Raid 10 server, according to the datacenter 2 drives failed almost at once however I am hesitant to believe this and rather might associated it to faulty hardware.
Nonetheless we have the server back online and it has been over a week since this incident occurred. The R1soft backups we had of the node was incomplete which is why we were unable to restore the data. Nonetheless the server is back online and your VPS was restored to its original state. We brought on a new backup server and the server is now backed up and performing daily backups. As retribution for the issue that occurred we are offering 1 month of VPS hosting for free.
If you have any external backups we would be more than willing to restore them to help get your websites back online.Cody McLain
Founder of PacificHost / AptHost
-
04-13-2011, 08:47 PM #10Web Hosting Master
- Join Date
- Jan 2006
- Location
- Ontario, Canada
- Posts
- 958
Kdoubt.net - Gameing discussion, arcade, all around good fun
-
04-14-2011, 05:09 AM #11Newbie
- Join Date
- Apr 2011
- Posts
- 28
so all i get from your replay that my websites are gone now , and i need to say to my clients that their websites are gone , 8 years of work has gone away right ?
when i got the Management message regarding server down issue , i had try to backup my websites faster , but the server goes down once i got the Email , so you don't even give me time to backup my websites ....... is that your quality of service
and now from 10 days ago all i get just delay form your support and your Manegment didn't answer me i sent them 4 emails still no response from their side .. can you explain that too
-
04-14-2011, 09:17 AM #12Web Hosting Master
- Join Date
- Jul 2005
- Posts
- 3,784
-
04-14-2011, 05:57 AM #13Web Hosting Master
- Join Date
- May 2009
- Location
- Midworld
- Posts
- 1,819
Sorry to say but if you host big companies (and not only those) it is either their or your lapse for not having proper backups. Not a single one in eight years?
-
04-14-2011, 06:54 AM #14Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
I would highly recommend you email support@pacifichost.com, if not try management@pacifichost.com if you email their management, they can most likely help you further if a support representative cannot.
There are ways to go about things, but sending a customer in circles is not always a good way of business.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
-
04-14-2011, 03:31 PM #15Newbie
- Join Date
- Apr 2011
- Posts
- 28
some of my clients has their backup but form few months ago , but they are requesting of new backup or latest latest week backup ..
my VPS was work fine , i don't think its effected with replacing HDD issue , and i have proof of this
-
04-14-2011, 03:53 PM #16Web Hosting Evangelist
- Join Date
- Mar 2008
- Location
- X.400
- Posts
- 499
Unfortunately, this may have been a costly lesson learned. I would classify this as critical in the sense that your clients data has vanished and not retrievable. If you’re not going to backup data daily then you should incorporate a routine or automated task to perform weekly backups at the minimum. You could also sell this as an added-feature for your medium-large size clients who's data is significant to their business. Regardless of how good a server may be performing never put 100% of your faith in hardware.
█ █ LevelHosting Inc. - Unlimited Web Hosting at your level
█ █ cPanel, CloudLinux, LiteSpeed, RVSiteBuilder Pro, Softaculous and 24/7 Support
█ █ Meeting the demands of high traffic web sites at an affordable price!
-
04-14-2011, 04:10 PM #17Newbie
- Join Date
- Apr 2011
- Posts
- 28
i didn't max size websites backup was 500MG ,, most of them was blogs and forums and few profilio ...
i had request to restore full VPS data , from 10 days ago its before server crash
and i got this replay from their staff
HTML Code:Hello, I am afraid we do not, there were issues on the day when it was about to backup. If we could we would restore every users data. Regards,
so he said "If we could we would restore every users data."
they have a backup of my VPS but they can't restore it because they well work at all VPS's at the server
-
04-15-2011, 08:21 AM #18Web Hosting Master
- Join Date
- May 2004
- Posts
- 4,076
You're not going to like this, CJS, but here's the (unfortunate) truth. Or a truth, anyway.
PacificHost can maybe try to restore whatever they could. But if they sincerely say they can't and (knock on wood) lost your data, then...they really can't.
You could try to work out some kind of compensation thing with them. But be aware they're not going to, say, pay you like $10K or so for whatever demonstrable loss there possibly is, and they'll limit their liability like many (if not all) of us tend to do.
Meanwhile, is it possible archive.org or Google cache managed to save some of your clients' web sites or so?
-
04-16-2011, 08:07 AM #19Newbie
- Join Date
- Apr 2011
- Posts
- 28
Similar Threads
-
Pacifichost.com
By croboy in forum Web HostingReplies: 28Last Post: 12-27-2010, 12:23 PM -
Review of PacificHost
By marypearson in forum Web HostingReplies: 4Last Post: 11-08-2010, 05:01 AM -
Does any one have Idea about pacifichost.com
By vasho in forum Web HostingReplies: 6Last Post: 08-16-2010, 05:26 AM -
Seeking urgent 1 or 2 people for massive joboffer + 1 partner
By kwakkwak in forum Employment / Job OffersReplies: 5Last Post: 10-10-2007, 08:10 AM -
URGENT: Need two people interested in sharing server!!!
By hytek in forum Shared Hosting OffersReplies: 6Last Post: 01-09-2002, 07:18 PM