We were shutdown due to a large series of abuse compliants (55 total) received by Cogent but intended for one of our large colocation customers. We were already working with Cogent on this matter but Cogent shutdown our uplink ports and transport link this morning due to this matter.
The normal process is to contact us and/or Null0 route the offending IP as needed. We have our own IP space from ARIN but still utilize a /21 worth of IP space from Cogent which is why Cogent was able to take this action.
Customers in our NYC2 Telehouse location were not affected by this issue. We have a plan in place to migrate all customers to our IP space in the upcoming weeks and to the NYC2 facility where we have additional transit providers.
I am terribly sorry for the issues that this has caused all those who have been affected.
i managed to get the VPS up for almost 32 days with no issues (**fingers crossed**) because every once in a while it'd restart on its own... so at least the last month i did not need to login in the CP... i hope this issue gets solved quickly because if the VPS restarts or stays off... i'd be in big trouble...
Last edited by fenixtx40; 05-27-2011 at 10:52 AM.
Yep. Can't get to my sites. Even email to support is not getting through.
It would sure be less frustrating if enotch would host their own web site with someone else so it didn't go down when their servers go down. Not being able to contact them (I have hearing impairment so can't call) is scary.
Doesn't it seem that they should have a way of sending us an email saying they are aware of the failure and what to expect rather than everybody going here to see if other customer's sites are down too? Then we could shut off wasted advertising until back up again. Common customer courtesy would require it.