FAQ
Q: How much does a CPanel/Windows license cost?
A: We do not sell any licenses. However, we will be glad to help you install any software that you already have a license for. This way you can purchase your licenses from the vendor you like, at the price you like.
Q: Where is your datacenter located?
A: All of our servers located at mission-critical Netriplex SAS 70 type II certified datacenter in Ashville, North Carolina, USA.
Q: How much does an additional IP cost?
A: We offer 4 IPv4 addresses for free and any additional IPv4 will cost $1 per IP per month.
Q: Do you provide a server management option?
A: We do not provide full management option. You could hire any outsourced management provider you like, if you need it. Nevertheless we will do our best to help you with server configuration.
Q: What is your typical setup time?
A: We guarantee that all servers ordered in their default configuration with CentOS 5.5 x86_64 will be delivered within 8 business hours. Custom configurations may take longer, depending on availability of hardware.
Q: What is your test IP address ?
A: Feel free to use alnitech.com if you would like to ping one of our servers.
Q: Do you have a money-back guarantee and how does it work ?
A: We have a 21-day money-back guarantee. If you happened to change your mind, just let us know and we will gladly refund your purchase. However we would really appreciate your constructive feedback.
Q: Do you have a network uptime warranty?
A: Yes we do. Our network will be available 99.95% of time each year.
Q: What is DRAC and Why do I need it?
A: Please refer to our
knowledgebase article to get an answer.
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