I am constantly lurking here for any mention of HV , so feel free to add my instant messenger handles, in the event you have any issues with support. I can throw my weight around to help you get the service you need and expect.
Its really awesome to direct deal with admin people instead of depending only support system.I just had a bad experience with one of the major domain seller.
I am not an admin but I have several at my disposal 24/7 and being a VP allows me to get things done when I say it's a priority.
Hope this helps , when you IM me with your issues please be sure to have already gone through the normal channels such as the ticket system and provide me with your ticket number. This way I know just where to look and who I should talk to to help you get better results on your support issue.