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04-11-2011, 08:16 PM #1New Member
- Join Date
- Apr 2011
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- 4
SoftLayer pissing me off - Need alternative
SoftLayer is seriously pissing me off. My sites have gone down over 10 times in the past 24 hours. As I'm writing this, they're still down. I created a support ticket over an hour ago (as well as updated one from Yesterday) and they're non-responsive - all while my sites are still down. They've cost me more money than I've paid for hosting (which is $204/month)
Their support is dismal. More importantly, the quality of what I'm paying for is as well.
Who's known for being better than SoftLayer or being a close competitor? I heard LimeStoneNetworks is close but the same exact specs at LSN costs about $60 more than at SL.
Any help would be appreciated.
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04-11-2011, 08:18 PM #2Rockin' the beer gut
- Join Date
- May 2006
- Location
- NJ, USA
- Posts
- 6,645
What specs do you want and where do you want it
AS395558
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04-11-2011, 08:18 PM #3Web Hosting Evangelist
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- Jul 2006
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- cd /root/Alaska
- Posts
- 525
I would go and call them.
Superbservers.net check them out!
Sorry your having such issues.█ █ Jason
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04-11-2011, 08:21 PM #4New Member
- Join Date
- Apr 2011
- Posts
- 4
This is my current config - quickly copy/pasted from my hardware section...
CentOS CentOS 5.5-64
cPanel
SuperMicro H8SMU AMD Opteron QuadCore SingleProc Sata [1Proc]
AMD Opteron 1354 [2.2GHz]
4 GB RAM - Hynix 1GB DDR2 [1GB], OEM 1GB DDR2 [1GB]x3
Mainboard \ Onboard \ SATAII Controller
Western Digital WD Caviar RE 16 WD2500YS
1000 (Mbps) uplink speed
Paying $204/month
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04-11-2011, 08:28 PM #5Web Hosting Master
- Join Date
- Aug 2009
- Location
- Los Angeles
- Posts
- 3,338
Limestone is a great choice, We've been using them for quite some time now and haven't been disappointed yet. Although you could probably get what your looking for cheaper if you email Clint @ Limestone directly as he his known for giving marvelous deals. ( c.muhlenberg[at]limestonenetworks.com )
He's our rep at limestone and hasn't let us down so far so i wish you the best of luck if you contact him.
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04-11-2011, 08:54 PM #6New Member
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- Apr 2011
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- 4
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04-11-2011, 08:41 PM #7Web Hosting Master
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- Feb 2006
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- Buffalo, NY
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- 1,501
█ Cody R.
█ Hawk Host Inc. Proudly Serving websites since 2004.
█ Official Let's Encrypt Sponsor
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04-11-2011, 08:49 PM #8New Member
- Join Date
- Apr 2011
- Posts
- 4
Server stuff is foreign to me so I don't know exactly what the issue is. I'm getting emails like this:
"The SoftLayer Automated Monitoring System has detected a service failure on Hardware Server server1.mydomain.net beginning at 2011-04-11 19:39:52 CDT"
Each time this happens I've asked them to find out why it's happening, what they've done to fix it, if I need to do anything and if they can ensure it does not happen again. Every time they "ensure" me that the issue "should be resolved now" and not happen again. Then, like clockwork, it happens again.
I told them I'd be happy to pay a server administration fee to fix the issue... Now it's been over 2 hours since my sites have gone down. I've gotten one update that they're working on it. If it's the same issue as before it shouldn't take 2 hours to fix.
"nameserver on server1.mydomain.net failed
nameserver failed @ Mon Apr 11 19:46:26 2011. A restart was attempted automagically.
Service Check Method: [check command]
Cmd Service Check Raw Output: named is not running
"
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04-11-2011, 09:16 PM #9Junior Guru Wannabe
- Join Date
- Mar 2008
- Location
- Dallas, TX
- Posts
- 78
I've been getting those errors quite often on a cPanel server I run. Every time I go to look at it again the issue is gone.
You may want to ask them to escalate the issue to cPanel directly. I figure they have a partnership with cPanel like we do, so they should have direct access to Tier 2 cPanel Support. They've always been very quick with the escalations we've sent through.Kris Anderson - Limestone Networks - Director of Business Development
Dedicated, Enterprise & Cloud Hosting - Premium Network - Passionate Support
DDoS Protection Available - Resell Dedicated Servers @LimestoneInc - 877.586.0555
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04-11-2011, 09:21 PM #10Retired Moderator
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- May 2006
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- San Francisco
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- 7,325
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04-11-2011, 09:39 PM #11Web Hosting Master
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- Oct 2001
- Location
- Ohio
- Posts
- 8,535
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04-11-2011, 09:17 PM #12Web Hosting Guru
- Join Date
- Jul 2008
- Location
- Minneapolis, MN
- Posts
- 276
Do you have RAID on the server at all, or just the single hard drive?
Issue a Passmark Suite Test through their management portal; that will test your hardware.
I hope you also have backups in case there is a hard drive error that is causing your server to crash. Bad sectors on the disk can cause the kernel to hang/crash.█ 01 Networks / Hosting and Consulting Services
█ Pay as you Go hosting -- the cheapest prices in town.
█ Zimbra (Network Edition and Open Source) Hosting
█ 100% full uptime guarantee / 24x7x365 support
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04-11-2011, 10:47 PM #13Corporate Member
- Join Date
- Aug 2004
- Location
- Kauai, Hawaii
- Posts
- 3,799
As mentioned above, get your issue escalated to cPanel. Otherwise move to a managed hosting provider, or get managed services from your current provider. Expect to pay ~$100/month for decent management.
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04-11-2011, 11:21 PM #14Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
That error is related to centos 5.6 coming out and upcp updating to it. There was a bind update.
Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance
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04-12-2011, 12:01 AM #15Managed Service Provider
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- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
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04-12-2011, 12:14 AM #16Junior Guru Wannabe
- Join Date
- Apr 2011
- Posts
- 44
Alternative for dedicated servers
I had an issue with softlayer as well. I had alot of servers with them, and I tried HostMDS out about 6 months ago with a small server. It needed to be in Canada, so I went with them. It worked out well.. in fact.. I ended up moving all my servers slowly to them. I only have a few left with SL.
If you need to stay in the USA, try *********** or Singlehop. They are both really good.
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04-12-2011, 05:42 AM #17
For unmanaged, check out SecuredServers.
HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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04-12-2011, 06:07 AM #18Web Hosting Master
- Join Date
- Apr 2010
- Location
- In your heart
- Posts
- 631
for fully manged check out hostdime
Web Hosting in Pakistan -> Fast Hosting,(25 minute initial ticket response time guarantee)
Hosting in Pakistan -> Keep your site online with Cheap Price
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04-12-2011, 07:35 AM #19HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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